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  • Job number: JN -102024-178643 Posted: 2024-11-28

    Order Processing Specialist

    受発注経験者、お待ちしております。
    5 - 6 million yen Tokyo Support & Administration Logistics / Purchasing / Shipping Assistant

    Company overview
    Our client was established as a joint venture between a Finnish manufacturer of scientific and clinical instruments and a Japanese company, and primarily provides import, sales and after-sales service of motorized pipettes, manual pipettes and consumables for laboratory use. We were the first in the world to develop and launch motorized pipettes and have increased our market share through dealings with major pharmaceutical manufacturers. Currently, the introduction of electric pipettes in the Japanese market is still low, and we are aiming for further market growth.
    Responsibilities
    Main responsibilities:
    Accurately process customers’ orders into SAP, ensuring that all proper discounts, special pricing, terms of payments and shipping details are properly applied to orders
    Create order confirmations, delivery slips and invoices in SAP
    Inform customers by email, fax or telephone for order information, such as for delivery schedules and any updates
    Handle customer inquiries regarding shipping and delivery schedule
    Handle customer complaints regarding issues with orders
    Maintain customer master data, price conditions and delivery replenishment time in SAP
    Communicate with warehouse staffs for stock verification and outbound deliveries
    Charter truck arrangement based on the customer requests
    Handle return shipments from customers
    Understand the shipping and product information written in English
    Nao Yoshida
    Nao Yoshida
    Office Support
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