Jobs list of Industrial & Field Service Engineer
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NEWJob number: Job-00267195 Posted: 2024-07-26
Field Service Engineer | フィールドサービスエンジニア
Global semiconductor equipment company5 - 6.7 million yen Other Industrial Field Service Engineer
- Company overview
- Our client is a leading provider of systems for the semiconductor industry.
- Responsibilities
- The sector of Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of company systems at customer locations, as well as transferring. We are looking for Customer support Engineer who works in Customer site and at other locations within the company. This position is suitable for people who want to work as engineer with using Native Japanese Level/ Basic English.
Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of machines at customer site.
Main responsibilities:
Problem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.
Problem handovers and routingHandover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.
RepairsAdvise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.
ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.
Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
InstallationInstall equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
Knowledge build-up and transferTeach others on company products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.
CoachingProvide appropriate support and assistance to less experienced employee or local personnel as necessary.
Continuous improvementSignal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate.
Coordination and customer interactionPlan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations.
Scheduled service activitiesExecute regular maintenance and implement upgrades and FCO’s.
Misato Aiba
Electronics -
NEWJob number: Job-00238137 Posted: 2024-07-26
【神戸】Maintenance technician
Flexible Company & Global Career.5 - 6 million yen Kansai Industrial Field Service Engineer
- Company overview
- Our client is a fast-growing robotics technology manufacturer inspired by founders from General Electric. The business is a pioneer in Robotics Warehousing Systems.
- Responsibilities
- Oversee the maintenance of all the systems (robots, machines, conveyors) installed by in the client’s warehouse
Perform corrective and preventative maintenance tasks on systems and machines
Monitor the performance of the installations
Assist with installation and deployment of new systems or machines
Respond quickly to emergency situations, summoning additional assistance as needed
Perform other duties as assigned
Kazuya Sakata
Energy/Construction -
NEWJob number: Job-00270872 Posted: 2024-07-23
Field Service Engineer/Technician｜フィールドサービスエンジニア/テクニシャン
Remote Work, Top Tech Conveyor Solutions!6 - 9 million yen Tokyo Industrial Field Service Engineer
- Company overview
- American company dealing with Conveyor belts for many different applications like Food, Automotive, Chemicals and Packaging
- Responsibilities
- 自社製品（モジュラープラスチックベルト及び搬送装置）の導入時技術サポート
お客様への自社製品導入後の動作確認及び技術サポート
自社製品（モジュラープラスチックベルト、サーモドライブベルト、スパイラルベルト及びARB装置）導入後の技術的トラブル対応
展示会用デモ装置のメンテナンス・設置時セットアップ
Esra Demirtas
Electronics -
Job number: Job-00267198 Posted: 2024-07-17
【熊本】Equipment Engineer | 設備機器エンジニア
Contribute to growth of global semiconductor ecosystem5 - 8 million yen Other Industrial Field Service Engineer
- Company overview
- We are a leading semiconductor manufacturing company in Japan, utilizing state-of-the-art technology and advanced manufacturing processes. We primarily produce semiconductor products and supply them to the global market. As an industry leader, we focus on innovative product development and quality control, and provide a wide variety of services to meet our customers\' needs. We are also committed to sustainable growth and promote environmentally friendly practices.
- Responsibilities
- Equipment engineers contribute to stable production by improving operating rates by improving the efficiency of equipment in semiconductor manufacturing equipment, diagnosing failures and managing vendors, and improving production lines. Your main responsibilities will include, but are not limited to the following.
Main responsibilities:
Handling Diffusion, Thin Film, Lithography or Etching equipment in clean room environment.
Install/Qualify new tool sets according to planned schedule to add capacity in a timely manner
Applying your experience and systematic approach to solve critical equipment issues.
Improving tool up-time availability and utilization efficiency.
Identifying and pursuing potential opportunities for hardware capability enhancement.
Driving defect reduction.
Leveraging internal and external resources to drive aggressive continuous improvement projects.
Misato Aiba
Electronics -
Job number: Job-00272795 Posted: 2024-07-16
半導体検査装置のフィールドエンジニア（リーダー候補）
Global semiconductor equipment company6 - 8.5 million yen Tokyo Industrial Field Service Engineer
- Company overview
- -
- Responsibilities
- 業務内容：
半導体テスタ・ハンドラ・プローバ・ウエハ外観検査装置などの顧客サービス全般をお任せいたします
装置のデモンストレーション、インストールなどの設定及び活用支援
装置の障害発生時、お客様の問題解決の支援
製品の機能や動作などの技術的な問合せへの回答
アフターサポート全般
Misato Aiba
Electronics -
Job number: Job-00272800 Posted: 2024-07-16
フィールドサービスエンジニア
One of the top semiconductor equipment comp. in the world6 - 8 million yen Kanagawa Industrial Field Service Engineer
- Company overview
- Our client manufactures and sells semiconductor-related equipment.
- Responsibilities
- 業務内容：
国内および海外の顧客事業所(半導体工場)における当社製品の設置・立上、メンテナンス等の技術サポート(故障対応、部品・消耗品交換などを含む)。
当社製ロボットを現地へ持込み、交換することもあれば、遠隔での電話・email等のリモートで対応することもあります。
国内外の出張有。
Misato Aiba
Electronics -
Job number: Job-00272567 Posted: 2024-07-09
Field Process Engineer
Leading semiconductor equipment company7.5 - 10 million yen Other Industrial Field Service Engineer
- Company overview
- We design, manufacture, sell and service semiconductor manufacturing equipment. In particular, the company is a world leader in thin-film deposition technology. The company supports the production of semiconductor devices used in smartphones, electric vehicles, and medical devices, providing its customers with advanced technologies. We are also committed to sustainable development and eco-design, and are working to combat climate change. The company has a global presence and a diverse workforce with diverse cultural backgrounds.
Translated with DeepL.com (free version) - Responsibilities
- As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.You will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.
Main responsibilities:
Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
Drive continuous improvement of the customer experience through team, process and support tool development.
Drive and manage new product installs and subsequent process development.
Projects manage new evaluations and ensure success of the project.
Example of the work responsibilities:
FPE needs to lead NPI project as the window person between the business and customer with help from on-site FSEs and colleagues overseas.
Final goal is to make customer happy and build trust in company itself, and in him/herself, for customer to purchase the company's tool set.
FPE needs to be patient to work with customers and colleagues and continues to communicate with those people to achieve the goal.
Mainly two types of work is needed:
1.) Work in clean roomTo explain tool operation to customer
To lead trouble shooting as a leader not only in process, but also in hardware and software by getting help from colleagues.
To collaborate with colleagues, teamwork is highly required
2.) Work in the officeTo track the progress of NPI, New Product Installation, and HVM project in all aspect and report to stake holders
To attend customer meeting and lead the conversation, make the minutes, and provide answers to customer questions
To hold internal meeting to provide solutions to issues customer has
Frequently, Teams meeting or face to face meeting needs to be set to have team’s corporation, here teamwork is highly required
To analyze technical data and provide explanation to customer
To make technical presentations with easy-to-understand format & content
To report lesson & learnt from NPI work in appropriate timing
To obtain necessary information from colleagues, even if colleagues are not responsive. Patience and reminding are key words.
To report issue solving progress to colleagues for reader to understand the situation clearly, for example, describing who is helping, what gates the issue, when it will be solved and the next action plan.
To respond to customer’s e-mails and calls promptly as possible. If the answer is not obtained at the time, to respond when we can provide the answer.
Misato Aiba
Electronics -
Job number: Job-00272235 Posted: 2024-07-04
フィールドサービスエンジニア（光学検査装置）
Optical design engineering experience is a must6 - 8 million yen Yokohama Industrial Field Service Engineer
- Company overview
- We are a Japanese company specializing in the development and manufacture of semiconductor manufacturing equipment. We are recognized worldwide for our advanced technological capabilities in the design of electron beam lithography and inspection equipment. In particular, our products play an important role in the manufacturing process of precision semiconductor chips, and we focus on technological innovation and quality improvement. We have continued to invest in research and development over the years and remain competitive by incorporating cutting-edge technologies. Our products support the evolution of the semiconductor industry and contribute to the development of the digital society.
- Responsibilities
- Main responsibilities:
Regular equipment inspection work (scheduling, parts management, inspection work, report creation, supplier support)
Troubleshooting (failure analysis, parts replacement and adjustment work, supplier support)
Provide online support to FSEs at each site via telephone and email, and also conduct on-site visits.
Either mechanical adjustment work, optical adjustment work, electrical adjustment work, or software work
Maintenance item management (parts management and arrangement)
Supplier management (schedule adjustment, work content review, etc.)
Duy Pham
Electronics -
Job number: Job-00245058 Posted: 2024-07-02
フィールドサービスエンジニア （GC, GC/MS）
GC, GC/MS 分析装置の経験ある方必見です！5.5 - 8 million yen Tokyo Industrial Field Service Engineer
- Company overview
- Our Client is a public research, development and manufacturing company
- Responsibilities
- GC, GC/MSのフィールドサービス業務全般。
カスタマエンジニア業務お客様先で、上記担当製品の装置の据付と操作説明、確立されているアプリケーションの検収を実施して頂きます。
また、バリデーション作業と点検業務、故障診断と修理、サポート商品の販売促進など、幅広い業務をお任せいたします。
Rampo Higuchi
Automotive -
Job number: Job-00247582 Posted: 2024-06-28
System Integration Engineer | システムインテグレーションエンジニア
世界を革新するロボットを用いた最先端の自動化プロジェクトに携われます5 - 9 million yen Tokyo Industrial Field Service Engineer
- Company overview
- We are a company that develops software to equip industrial robots with artificial intelligence. Specifically, we develop and sell next-generation robot controller systems that serve as the "brains" and "eyes" of industrial robots, and we also handle the integration of factory automation systems. Utilizing our advanced robot motion planning processes and 3D image processing technology, we provide products that enable robots to "see" their tasks, "think," and then take action. This has led to numerous deliveries to major automobile manufacturers and logistics companies. Our products improve the efficiency and precision of industrial robots, enhancing productivity across a wide range of industries.
- Responsibilities
- Main responsibilities:
Setup of robots, controllers, and systems on-site
Conduct on-site product demonstration for customers
Set up and install controllers and peripheral devices at the delivery site
Provide post-delivery robot system technical support (remotely, as well as on-site)
Create proposals for improving peripheral equipment
*The location of delivery sites will vary and can be either domestic or overseas. Depending on the project, you may be spending 40% of the month outside of the office or on-site.
業務内容：
現場にてロボット、コントローラ、システムなどのセットアップ
現場での顧客向け製品デモ
納入現場でのコントローラ及び周辺機器の設置と設定
納入後のロボットシステムの技術サポート（遠隔、または現場で）
周辺設備、機器の改善方法の提案
※納入現場は国内外問わずお立会いいただきます。プロジェクトによっては月の約40％は社外・現場で過ごされることが想定されます。
Laurent Sauvageau
Electronics -
Job number: Job-00225461 Posted: 2024-06-28
Maintenance Engineer
Flexible Company & Global Career.5 - 8 million yen Kansai Industrial Field Service Engineer
- Company overview
- Our client is a fast-growing robotics technology manufacturer inspired by founders from General Electric. The business is a pioneer in Robotics Warehousing Systems.
- Responsibilities
- Handle the maintenance all of the systems (robotics, machines, conveyors) installed in the client's warehouse and to focus on achieving customer satisfaction.
Responding quickly to emergency situation and perform corrective or preventative maintenance on systems and machines.
Laurent Sauvageau
Electronics -
Job number: Job-00219677 Posted: 2024-06-20
Technical Support Specialist
APAC Customer Excellence Position6 - 9 million yen Tokyo Industrial Field Service Engineer
- Company overview
- We are the Japanese subsidiary of a European-based energy company, headquartered in the United Kingdom, with operations worldwide. Since entering the Japanese market, we have been strengthening our foothold and diversifying our business. Through partnerships with Japanese companies, we have seen growth in lubricant sales, petrochemicals, and other sectors. Our operations span across petrochemicals, trading, marine, industrial, and automotive lubricants. In our commitment to sustainable energy supply, we are not only involved in oil and natural gas but also in the development of clean energy and the reduction of carbon dioxide emissions.
- Responsibilities
- Provide overall technical supports on Castrol Industrial products, especially HPL (High Performance Lubricants incl. Gear Oils, Grease & Chain Oils) and their specific applications including product/offer selections and customer value propositions.
Resolve technical problems at customers in timely manner.
Liaise with global/regional technology network to obtain the required supports/services.
Help Marketing for new product launch as well as product rationalization.
Provide technical training to internal staff and external customers including distributors & end-users where required.
Yuya Migita
Electronics -
Job number: Job-00214915 Posted: 2024-06-18
衛星運用システム DevOps エンジニア
プロジェクト管理ツール使用経験者必見です!5 - 7.5 million yen Tokyo Industrial Field Service Engineer
- Company overview
- We are a Japan-based startup engaged in the space-related business. Our main business is providing solutions utilizing small satellite technology, and we also have a wide range of operations including satellite design, manufacturing, launch, and operation. By deploying satellite solutions necessary for conducting business in space, we aim to build new social infrastructure and ecosystems. We are an extremely unique organization globally in the sense that we can seamlessly handle everything from satellite development to launch and data utilization in-house.
- Responsibilities
- 衛星サービス自動化グループの一員として、以下、および、その他指示された業務を、グループの他のメンバーと協力して実施します:
軌道制御、複数衛星を活用した撮影、その最適化など、衛星コンステレーションの運用
サービスを提供するのに必要な技術およびソフトウェアシステムの、調査・設計・研究開発・運用
開発したシステムをチームで協力して実際に運用し、衛星を利用したサービスをユーザーに提供
Yuya Migita
Electronics -
Job number: Job-00265255 Posted: 2024-06-17
【東京/大手町】サービスエンジニア
パワーエレクトロニクス製品及び周辺機器の設置の実施6 - 15 million yen Tokyo Industrial Field Service Engineer
- Company overview
- We are a leading ICT solution provider offering a wide range of ICT products and services. We provide services ranging from telecommunications equipment, computer networks, and cloud services for general consumers to solutions for telecommunications operators and enterprises.
- Responsibilities
- 業務内容：
パワーエレクトロニクス製品及び周辺機器の設置の実施。太陽光用PCS、蓄電池システムなどの据付、試運転調整、システム設定、メンテナンス、テクニカルサポートなどを担当し、解決するまで生じた技術問題を管理すること。
顧客と社内プロジェクトサポートチームと繋がり、プロジェクトにおける技術問題の解決方法および計画を導く。
顧客と効率的なコミュニケーションを取りながら、TAC障害分析と現場のテクニカルサポートを実行すること。
サービスシステムを改善し、顧客および現地エンジニアに必要なテクニカルサポートと研修教育を提供すること。
製品物流確認からサービス納品・受入までの全プロセスを遂行すること。
Di Fei
Energy/Construction -
Job number: Job-00214058 Posted: 2024-05-29
Repair Engineer
Servicing of Top Tech, Good training4 - 5 million yen Tokyo Industrial Field Service Engineer
- Company overview
- Our client is a leading manufacturer of vacuum valves.
- Responsibilities
- Repair and related work at our Service CenterEvaluate and create repair estimate
Create FAR
Packaging after repair
Maintain Service center (work environment, tool, consumables) to enable work safely and to keep quality
Contribute CIP program
Support customer/sales/FSE/FAE, etc on demand
Other our products related work on demand
Laurent Sauvageau
Electronics -
Job number: Job-00244726 Posted: 2024-05-29
Repair Service Engineer
3年以上の機器サービスの経験をお持ちの方必見です。5 - 7 million yen Tokyo Industrial Field Service Engineer
- Company overview
- We are a foreign-affiliated manufacturer handling medical equipment and related devices. With operations in over 190 countries and development and production facilities across five continents, we are an international company. Our products are designed to meet the needs of our customers, and we invest time in understanding their requirements before product development. To ensure safety, we allocate funds to our in-house testing center and quality management, providing reliable and optimal products and solutions from automated production to custom projects.
- Responsibilities
- 点検、修理作業
点検・修理時の文章作成
売上目標の達成
トラブル・品質問題への顧客対応
最新のワークインストラクション
顧客情報など企業情報を公開しないことを保障する。
支出をコントロールし予算ガイドライン内で正しく使う。
改善活動
その他関連業務
Misato Aiba
Electronics -
Job number: Job-00264327 Posted: 2024-05-29
物流システムサービスエンジニア
運搬荷役設備を軸とした事業を展開、多くのトップクラス製品を手掛けています。4 - 7 million yen Saitama Industrial Field Service Engineer
- Company overview
- 「運搬荷役機械」「物流機械」「駐車装置」の基本設計・詳細設計から製造・輸送・据付及び、メンテナンス・アフターケアから点検・修理・改造・部品供給などのライフサポートを行っています。
- Responsibilities
- 業務内容：
当社の物流設備（屋内の自動倉庫、無人搬送車、コンベアなど）の監理・メンテナンス職です。アフターサービスとして点検・改造・修理・設備診断による計画的な保全提案業務を担当します。
実際の点検・作業は協力会社が行うため、その作業の管理・安全管理がメインとなります。もちろん、一部実際に作業に加わる場合もあります。
点検は原則1日で完了しますが、工事内容によっては完了まで4日程度かかる場合もございます。
顧客から声がかかって修理を行うこともありますが、当社のサービスエンジニアは自ら課題を見出し、顧客に提案していく要素があり、面白みがあります。
顧客は大規模な倉庫です。
Shoichiro Tabata
Electronics -
Job number: Job-00256201 Posted: 2024-05-29
Field Service Engineer | フィールドサービスエンジニア
長い歴史を持つグローバル商社・海外出張の機会多数！4.5 - 7.2 million yen Tokyo Industrial Field Service Engineer
- Company overview
- ヨーロッパメーカー製産業機械の輸入商社です。
- Responsibilities
- こちらのポジションでは、「軟包装」を中心にお任せします。
業務内容：
フィルムあるいはフォイルに関連する軟包装をご担当頂くサービスエンジニアとして顧客がスムーズに製品を導入・利用できるようご対応していただきます。
他にも導入先次第では、海外への短期出張も発生し、海外のサービスエンジニアから技術を教わる機会がございます。
Shoichiro Tabata
Electronics -
Job number: Job-00257514 Posted: 2024-05-29
海外向け空調機のアフターサービス支援
世界的電機メーカー／新規海外生産拠点の立ち上げメンバー候補としての募集です！5 - 10 million yen Kanagawa Industrial Field Service Engineer
- Company overview
- Established more than 80 years ago, our client is a prominent Japanese electronics manufacturer with diverse revenue streams. Their primary focus lies in the air conditioning sector, where they demonstrate a strong commitment to the development of energy-efficient products. Additionally, they offer a comprehensive portfolio of digital solutions tailored to various industries.
- Responsibilities
- 業務内容：
海外向け空調機の技術サポート
現地社員、取引先向けの技術指導
現地サービスエンジニア向けの技術支援ツール、コンテンツの企画、制作
サービス品質、顧客満足度向上に向けた施策の検討、推進
空調機の保守サービス、省エネルギーサービスの企画、推進（本人の希望・適正をみて担当業務を決定します）
Misato Aiba
Electronics -
Job number: Job-00264411 Posted: 2024-05-29
サービスエンジニア ( 物流システム )
運搬荷役設備を軸とした事業を展開、多くのトップクラス製品を手掛けています。4 - 7 million yen Kansai Industrial Field Service Engineer
- Company overview
- 「運搬荷役機械」「物流機械」「駐車装置」の基本設計・詳細設計から製造・輸送・据付及び、メンテナンス・アフターケアから点検・修理・改造・部品供給などのライフサポートを行っています。
- Responsibilities
- 物流システム設備における管理・メンテナンスなどをお任せします。 受注・納入した物流システム設備の点検から改造、修理まで設備判断による計画的な保全業務を担当します。(管理 業務をお任せします。)
業務内容：
・整備計画の立案(定期点検のコスト・スケジュール計画)/定期点検/データ解析・管理/メンテナンス/トラブル対応な ど、一貫した業務をお任せします。※1人当たり10か所前後の現場を担当します。 ・一顧客を一人のエンジニアが長期間担当する特徴的な仕事。 納入時の立ち合いから長期間に渡り同じ機械のメンテナンスを行っていきます。
Shoichiro Tabata
Electronics