Technical Support Senior Specialist

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Job details

Company overview

Our client imports and sells allergy and autoimmune diagnostic solutions.

Responsibilities

This role is responsible for driving service strategy and execution to support the growth of a product portfolio in Japan, working closely with cross-functional and global teams. 
It ensures operational readiness for new product launches and stable post-launch performance by strengthening technical support, maintenance, and after-sales processes.
In the near term, the focus is on preparing for new product introductions, while over time contributing to lifecycle management and portfolio expansion.

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■Responsibilities

• Support launch readiness, including coordination, installation, validation, and customer onboarding
• Establish and improve service, maintenance, and operational processes
• Ensure technical support readiness, including documentation, spare parts planning, and workflow setup
• Support deployment and ongoing operations of new products, including a key upcoming launch
• Monitor product and market conditions, supporting lifecycle management and replacement planning
• Contribute to building a scalable technical support structure and provide field-driven insights

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Requirements

■Minimum requirements:

• Bachelor’s degree or above in Engineering, Life Sciences, or a related discipline.
• Minimum 5 years of experience in technical support, field service, after-sales service, or related functions within the diagnostics, medical device, or healthcare industry.
• Experience working cross-functionally with commercial, service, and technical teams.
• Business-level English communication skills to collaborate effectively with regional and global stakeholders.
• Native-level Japanese or equivalent communication ability.

■Preferred qualifications:

• Experience supporting new product launches in the diagnostics or medical device industry.
• Experience with IVD products, laboratory systems, or clinical chemistry-related instruments.
• Knowledge of installation, maintenance, troubleshooting, and repair processes for analytical or diagnostic systems.
• Strong problem-solving skills and ability to manage multiple priorities in a matrix environment.
• Experience supporting customer-facing technical activities in collaboration with sales and service teams.

Salary

8 - 11 million yen

Location

Tokyo