Sales Operations Sr. Manager

---

Job details

Company overview

We specialize in the manufacture and sale of electronic components. Our main products include connectors, sensors, and relays, which are used in various industries. We have high technology and quality control, and our products meet the strictest standards. In particular, we develop components used in automobiles, industrial equipment, telecommunications equipment, and home appliances, providing reliable and durable solutions. We also offer customized services to meet customer needs and provide optimal proposals for various projects. By expanding globally and developing products that incorporate the latest technologies, we contribute to the evolution and development of industry.

Responsibilities

As Sales Operations Sr. Manager for Japan, you will lead strategic and operational support for the Japan Sales team, ensuring efficient execution of sales processes, accurate forecasting, and effective use of digital tools such as ERP (e.g., SAP) and CRM (e.g., Salesforce). This role is critical in optimizing sales performance, maintaining compliance, and driving business growth in the Japanese market.
Main responsibilities:

• Customer Service
  • Ensure smooth customer support during product delivery, aiming to enhance customer satisfaction
  • Manage order processing to support sales representatives and enable seamless sales activities
  • Monitor and adhere to delivery schedules, providing prompt and accurate responses to improve customer satisfaction
  • Handle inquiries related to products, follow up on quality and delivery issues, and coordinate internally as well as negotiate when necessary.
  • Promote skill development and process improvements within the team to enhance overall performance
  • Collaborate closely with overseas offices to strengthen information sharing and coordination, driving service improvement
• Demand Forecasting
  • Provide regular forecast reports and actionable insights to support decision-making and operational efficiency in collaboration with Sales and SCM
  • Monitor customer forecast accuracy and partner with the Sales team to improve performance
• Operational Excellence
  • Lead and manage all sales operations activities in Japan, including process optimization, system management, and reporting
  • Maintain and improve systems such as SAP and Salesforce to support sales activities and ensure data accuracy
  • Drive the company's Operating Advantage principles within Sales Operations to improve efficiency, eliminate defects, and enable innovation
• Key Performance Measurements
  • Customer Experience Metrics
  • Forecast Accuracy and Revenue Growth
  • Operational Efficiency and Productivity Improvements
  • Employee Engagement and Talent Development
  • Compliance and Process Excellence

Requirements

Minimum requirements:

• Bachelor’s degree in business or related field; advanced degree preferred
• Business-level proficiency in Japanese and English
• 5+ years of experience in sales operations or related roles in automotive industry, e.g., Tier I, Tier II
• Deep understanding of sales operations, CRM/ERP systems, and business analytics
• Proven project management and organizational capabilities
• Experience and knowledge in Salesforce, SAP, and Microsoft Excel.
• People Management skills
• Strong leadership and stakeholder management skills within Japanese business culture
• Customer-centric and sales-oriented mindset with strategic thinking capabilities
• Excellent communication, negotiation, and consultative skills
• Ability to influence without authority and lead cross-functional initiatives
• Familiarity with sales enablement tools and customer experience frameworks
• Ability to lead transformation initiatives and drive continuous improvement
• Strategic thinker with a hands-on approach to execution
• Collaborative team player with proactive problem-solving skills
• Calm under pressure and committed to delivering extraordinary experiences for customers and employees

The appeal

事業部の紹介：

• Automotive事業部 (自動車業界)
  • 軽量化と耐久性が同時に求められる厳格な品質基準が特徴の自動車産業に、高信頼性を持つ製品をタイムリーに供給しています。
  • 自動車の安全性、信頼性に求められる技術と製品をいち早く提案するとともに、環境に配慮した人と地球に優しいモノづくりも実現させています。
  • 一人のために、そして世界中のすべての人たちのために、進化を続ける自動車の安全、快適、エコロジーをサポートしています。

Salary

12 - 18 million yen

Location

Kanagawa