Sales Operations Sr. Manager

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募集要項

会社概要

同社は電子部品の製造と販売を専門としています。主にコネクタやセンサー、リレーなどの製品を取り扱っており、様々な業界で使用されています。高い技術力と品質管理を持ち、厳しい基準をクリアした製品を提供しています。特に、自動車、産業機器、通信機器、家電製品などに使用される部品を開発し、信頼性と耐久性に優れたソリューションを提供しています。また、顧客のニーズに応じたカスタマイズサービスも展開しており、各種プロジェクトにおいて最適な提案を行います。グローバルに展開し、最新技術を取り入れた製品開発を行うことで、産業の進化と発展に貢献しています。

業務内容

As Sales Operations Sr. Manager for Japan, you will lead strategic and operational support for the Japan Sales team, ensuring efficient execution of sales processes, accurate forecasting, and effective use of digital tools such as ERP (e.g., SAP) and CRM (e.g., Salesforce). This role is critical in optimizing sales performance, maintaining compliance, and driving business growth in the Japanese market.
Main responsibilities:

• Customer Service
  • Ensure smooth customer support during product delivery, aiming to enhance customer satisfaction
  • Manage order processing to support sales representatives and enable seamless sales activities
  • Monitor and adhere to delivery schedules, providing prompt and accurate responses to improve customer satisfaction
  • Handle inquiries related to products, follow up on quality and delivery issues, and coordinate internally as well as negotiate when necessary.
  • Promote skill development and process improvements within the team to enhance overall performance
  • Collaborate closely with overseas offices to strengthen information sharing and coordination, driving service improvement
• Demand Forecasting
  • Provide regular forecast reports and actionable insights to support decision-making and operational efficiency in collaboration with Sales and SCM
  • Monitor customer forecast accuracy and partner with the Sales team to improve performance
• Operational Excellence
  • Lead and manage all sales operations activities in Japan, including process optimization, system management, and reporting
  • Maintain and improve systems such as SAP and Salesforce to support sales activities and ensure data accuracy
  • Drive the company's Operating Advantage principles within Sales Operations to improve efficiency, eliminate defects, and enable innovation
• Key Performance Measurements
  • Customer Experience Metrics
  • Forecast Accuracy and Revenue Growth
  • Operational Efficiency and Productivity Improvements
  • Employee Engagement and Talent Development
  • Compliance and Process Excellence

応募条件

Minimum requirements:

• Bachelor’s degree in business or related field; advanced degree preferred
• Business-level proficiency in Japanese and English
• 5+ years of experience in sales operations or related roles in automotive industry, e.g., Tier I, Tier II
• Deep understanding of sales operations, CRM/ERP systems, and business analytics
• Proven project management and organizational capabilities
• Experience and knowledge in Salesforce, SAP, and Microsoft Excel.
• People Management skills
• Strong leadership and stakeholder management skills within Japanese business culture
• Customer-centric and sales-oriented mindset with strategic thinking capabilities
• Excellent communication, negotiation, and consultative skills
• Ability to influence without authority and lead cross-functional initiatives
• Familiarity with sales enablement tools and customer experience frameworks
• Ability to lead transformation initiatives and drive continuous improvement
• Strategic thinker with a hands-on approach to execution
• Collaborative team player with proactive problem-solving skills
• Calm under pressure and committed to delivering extraordinary experiences for customers and employees

ポイント

事業部の紹介：

• Automotive事業部 (自動車業界)
  • 軽量化と耐久性が同時に求められる厳格な品質基準が特徴の自動車産業に、高信頼性を持つ製品をタイムリーに供給しています。
  • 自動車の安全性、信頼性に求められる技術と製品をいち早く提案するとともに、環境に配慮した人と地球に優しいモノづくりも実現させています。
  • 一人のために、そして世界中のすべての人たちのために、進化を続ける自動車の安全、快適、エコロジーをサポートしています。

給与

1200 - 1800 万円

勤務地

神奈川