Strategic Program Manager

---

Job details

Company overview

Our client is a world leading medical device manufacturer.

Responsibilities

Ultimately this role plays the key role in leading OUs and functions both from strategic programs and EA businesses and in maximizing business potential.
Main responsibilities:

• Supporting senior manager to execute strategies by…
  • Defining its values which resolves customers’ pain points and enables customers’ successes.
  • Defining its benefits which motivate OUs and functions to work on strategic program and EA businesses.
  • Enabling business transformation by leading internal stakeholders’ changes with OU/function leaders and senior manager within EA&S.
  • Establishing customer C-level relationship to elevate relationship from product vendor to strategic partner.
  • Developing strategic partnerships with EAs, which enables long-term mutual business benefits.
  • Developing business plans for each EA to grow / protect its businesses and materialize strategic partnerships.
  • Architecting partnership programs for each EA and managing all the internal and external stakeholders and processes in offer phase toward contract signature with EA.
  • Managing all the internal and external stakeholders and resources throughout the partnerships. (EA’s sign-off)
  • Developing Beyond Product Solutions as the enabler to address customers’ pain points, enhance strategic customer partnerships and accelerate its revenues.
  • Implementing Beyond Product Solutions in targeted EAs as the real-world case to optimize customers’ daily operations as the strategic partner.
  • Summarizing the effectiveness of Beyond Product Solutions as the proof points to improve customers’ financial outcomes as the strategic partner and replicate the successes in other EAs.
  • Developing EA business review model for both internal and external customers with templates facilitating discussions to drive EA businesses.
  • Developing EA business reporting model for JLT/GR LT to have better transparency in EA businesses.
  • Developing efficient and sustainable EA offer and service delivery operations in collaboration with OUs and functions.
  • Summarizing best practices as local proof points with principal commercial analyst to replicate EA successes for Other EAs.
  • Leading workstreams across various functions and OUs to respond urgent requests with an impact on EA businesses and sales performances.
  • Implementing continual process improvement and standardization and supporting ad-hoc reporting requests flexibly.

Requirements

Minimum requirements:

• Deep insights on healthcare delivery system in Japan.
• Deep insights on hospital management / operations in Japan.
• Multiple touchpoints with hospital C-level.
• Excellent stakeholder management skill in matrix organization.
• Corporate / key account management experiences in healthcare.
• Solution selling experiences in healthcare.
• Advanced MS Office suite skills especially on Excel and PowerPoint.
• Project planning and management experiences.
• New solution development experiences
• Consulting / service business experiences
• Change management experiences.
• LSS (Lean Six Sigma) / Process improvement experiences – Highly desirable.
• Job Specific Competencies
  • Value driven approach with clear understanding of pain points / root causes.
  • Guiding internal and external stakeholders to achieve the ultimate goals.
  • Analytical, creative and disciplined – having a demonstrated ability to generate insights from various inputs, produce innovative concepts, and see them through from inception to implementation.
  • Results-oriented with good organization and time-management skills, including working independently and unsupervised.
  • Able to prioritize, handle multiple tasks and work under pressure.
  • Excellent organizational and project management skills.
  • Strong attention to detail.
  • Maintain systems and practices that promote forward thinking and business performance improvement.
  • Strong oral and written communication skills. Ability to understand and communicate novel concepts and ideas.
  • Learns new skills and ideas quickly and assimilates complex information.
  • Demonstrable ability to build solid relationships with external and internal stakeholders at all levels.
• Personal Strength:
  • Leadership / ownership
  • Stakeholder management
  • Enthusiasm and willingness to learn.
  • Positive attitude to change.
  • Articulate, proactive, accountable.
  • Reliable and a team player.
  • Interpersonal communication skill.
• Qualifications:
  • Fluent Japanese communication
  • Fluent English communication
  • Healthcare / Med-Tech industry experiences
  • More than 8 years of healthcare sales and marketing experiences
  • Bachelor degree

Preferred qualifications:

• Master degree, Preferred

Salary

6 - 10 million yen

Location

Tokyo