Operations Officer

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Job details

Company overview

We expand new horizons through travel and promote sustainable tourism, providing foreign tourists with comfortable tour plans to enjoy Japan. We utilize advanced technology to offer tools and support that ensure smooth travel planning. Our diverse team of passionate travel experts is dedicated to providing experiences where travelers can truly connect with local people, culture, and landscapes, making travel a reality. We emphasize sustainability and contribution to local communities, building a reputation as a pioneer in the travel industry.

Responsibilities

To check all files created by reservations staff, booking guides and transportation and ensuring that all aspects of every tour are handled correctly and on a rotation basis. Main responsibilities:

• Issue job orders for guides and drivers.
• Reconfirm and co-ordinate with sub-agents, check transfers and airlines if necessary.
• Be in charge of quality control & customer service for execution on ground.
• Ensure timely reports.
• Keep oneself informed of economic, industrial and other trends that affect markets, products and prices in the Tourism field.
• Manage, motivate and retain the team to achieve high quality performance.
• Liaise with the other departments, suppliers and the company's sister offices when needed.
• Maintain good working relations with clients and suppliers
• Work Relations
  • Liaise with the other departments and the company's sister offices
  • Liaise with all suppliers
  • Maintain good working relations with clients and suppliers

Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.

Requirements

Minimum requirements:

• Bachelor’s degree or higher in tourism related field
• A minimum 3 years’ experience with a local tour operator or in a similar position and having an understanding of the complexities of this important job is a plus.
• Good command of both written and spoken Japanese as well as English; other foreign language is a plus
• Rigorous, precise and perseverant
• Hands-on experience with the ability to work as part of a team
• Excellent communication skills; able to create and develop good communication with the suppliers and the team
• High degree of customer-oriented service
• Strong organizational skills, ability to work under pressure and to prioritize tasks
• High standard of personal conduct and presentation
• Good computer skills (word, excel, outlook)

Salary

3.5 - 5 million yen

Location

Tokyo