Operations Officer

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募集要項

会社概要

同社は、旅行を通じて新たな視野を広げ、持続可能な観光を推進しており、外国人観光客に日本を楽しんでいただける快適なツアープランを提供しています。先進的な技術を活用し、旅行の計画を円滑に進めるためのツールとサポートを提供しています。
情熱的な旅行の専門家が集まった多様なチームが、旅行者が現地の人々、文化、風景と真に触れ合う体験を提供し、旅行を現実のものとするために尽力しています。持続可能性と地域への貢献を重視し、旅行業界での先駆者としての評判を築いています。

業務内容

To check all files created by reservations staff, booking guides and transportation and ensuring that all aspects of every tour are handled correctly and on a rotation basis. Main responsibilities:

• Issue job orders for guides and drivers.
• Reconfirm and co-ordinate with sub-agents, check transfers and airlines if necessary.
• Be in charge of quality control & customer service for execution on ground.
• Ensure timely reports.
• Keep oneself informed of economic, industrial and other trends that affect markets, products and prices in the Tourism field.
• Manage, motivate and retain the team to achieve high quality performance.
• Liaise with the other departments, suppliers and the company's sister offices when needed.
• Maintain good working relations with clients and suppliers
• Work Relations
  • Liaise with the other departments and the company's sister offices
  • Liaise with all suppliers
  • Maintain good working relations with clients and suppliers

Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.

応募条件

Minimum requirements:

• Bachelor’s degree or higher in tourism related field
• A minimum 3 years’ experience with a local tour operator or in a similar position and having an understanding of the complexities of this important job is a plus.
• Good command of both written and spoken Japanese as well as English; other foreign language is a plus
• Rigorous, precise and perseverant
• Hands-on experience with the ability to work as part of a team
• Excellent communication skills; able to create and develop good communication with the suppliers and the team
• High degree of customer-oriented service
• Strong organizational skills, ability to work under pressure and to prioritize tasks
• High standard of personal conduct and presentation
• Good computer skills (word, excel, outlook)

給与

350 - 500 万円

勤務地

東京