Application Engineer

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Job details

Company overview

We are a global company specializing in manufacturing and selling consumer goods. We value the founder's philosophy of improving people's lives through the application of chemistry, establishing ourselves as leaders in applied chemistry worldwide. Currently, we deal with a range of products including chemicals, adhesives, surface treatments, and professional hair care products, experiencing steady growth. We prioritize the contributions of our employees, emphasizing leadership and creativity, and provide support to ensure they can fully utilize their capabilities.

Responsibilities

Main responsibilities:

• Contribute globally and regionally technical support as an adhesive specialist on deep technical knowledge of adhesives.
• Leverage customer feedback to align global/regional SBU projects in creating company values
• Use market and customer analytics to stay up-to-date on evolving industry trends related to adhesive industries for self-development
• Responsible for customer technical training via appropriate formats: academies, Webinars, at customer site, at company facilities, etc. to solve customer pain points
• Lead the application engineering work and test (application and analytical tests )to ensure quality deliverables for customer support
• Design, improve, and document application engineering processes continuously
• Help to ensure the successful sustainment, development, and enhancement of application engineer work
• Develop and evaluate KPI results and drive innovation and continuous improvement via data driven decisions and actions
• Implement continuous process improvement, including policy and procedures
• Give feedback to and proactively seek it from sales, marketing, PD and innovation team
• Effectively communicate with external stakeholders (end-users, MI's, equipment suppliers) and internal co-workers, managers, and other departments
• Drive development of an end-to-end customer experience from identifying new value propositions to enhancing customer service with proactively

Requirements

Minimum requirements:

• ACE, ALBERT Digital tools Lean management Application and analysis test operations Project management Risk assessment Training preparation Language (Japanese and English)

Salary

8 - 11 million yen

Location

Kanagawa