【Yokohama】Application Engineer │ 【横浜】アプリケーションエンジニア

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Job details

Company overview

We are a global company specializing in manufacturing and selling consumer goods. We value the founder's philosophy of improving people's lives through the application of chemistry, establishing ourselves as leaders in applied chemistry worldwide. Currently, we deal with a range of products including chemicals, adhesives, surface treatments, and professional hair care products, experiencing steady growth. We prioritize the contributions of our employees, emphasizing leadership and creativity, and provide support to ensure they can fully utilize their capabilities.

Responsibilities

世界でトップクラスのシェアを誇るグローバル接着剤メーカーが、優秀な【Application Engineer】を募集しています！！

欧州発、創業150年の老舗企業である同社は、ビューティーケア製品と接着剤技術の2軸を武器に成長を続けてきました。
暮らしの中に自然と溶け込む存在として、ビューティー領域ではヘアケアブランドを、接着技術領域においては、産業用から家庭用まで多様な接着剤や補修材を展開しています。

平均勤続年数15年、月平均残業時間3.9時間、平均有給休暇取得日数13日など、柔軟かつ働きやすい環境が全社的に整っているのも魅力。
優れたブランドとテクノロジーで業界を牽引するイノベーションを起こしながら、世界中で事業を展開しています。
そのため、グローバルチームとの連携はマストに！英語力を生かした活躍が可能です！

今回は、接着剤技術部門のさらなるアップデートを測るべく、グローバルおよびリージョナルな技術サポートに貢献する【Application Engineer】を募集しています！
ユニークな強みを持つメンバーが世界中から集まる同社で、刺激的なNext Careerを掴みませんか？

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■Main responsibilities：

• Contribute globally and regionally technical support as an adhesive specialist on deep technical knowledge of adhesives.
• Leverage customer feedback to align global/regional SBU projects in creating company values
• Use market and customer analytics to stay up-to-date on evolving industry trends related to adhesive industries for self-development
• Responsible for customer technical training via appropriate formats: academies, Webinars, at customer site, at company facilities, etc. to solve customer pain points
• Lead the application engineering work and test (application and analytical tests )to ensure quality deliverables for customer support
• Design, improve, and document application engineering processes continuously
• Help to ensure the successful sustainment, development, and enhancement of application engineer work
• Develop and evaluate KPI results and drive innovation and continuous improvement via data driven decisions and actions
• Implement continuous process improvement, including policy and procedures
• Give feedback to and proactively seek it from sales, marketing, PD and innovation team
• Effectively communicate with external stakeholders (end-users, MI's, equipment suppliers) and internal co-workers, managers, and other departments
• Drive development of an end-to-end customer experience from identifying new value propositions to enhancing customer service with proactively

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Requirements

■Minimum requirements:
ACE, ALBERT Digital tools Lean management Application and analysis test operations Project management Risk assessment Training preparation Language (Japanese and English)

Salary

8 - 11 million yen

Location

Kanagawa