Near Patient Nurse

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Job details

Company overview

We provide medical and security services, specializing in healthcare, safety, and logistics. Our 24/7 support system spans over 90 countries, ensuring the health and safety of employees worldwide. We offer risk management, emergency support, and consulting services. Our assistance services are delivered by medical and security experts, supporting sustainable business operations by prioritizing employee safety. Our mission is to facilitate safe and sustainable business practices globally.

Responsibilities

Main responsibilities:

• Key Requirements  
  • Near Patient Nurse to be located in close proximity to key locations / MTF
  • Working under a centralized duty roster system and where applicable, participate in on-call duties which can include weekends plus after hours
  • Near Patient Nurse to remotely support other TRICARE regions as required such as project work and medical support as required
  • Mobility requirement with less emphasis on home office duties
  • Participate in routine MTF meeting/event attendance, regular contact with MTF personnel to discuss medical cases 
  • Perform regular provider visits and inspections, contact with providers to obtain medical updates
  • Ability to comfortably provide direct face to face plus telephonic beneficiary support
  • Ability to work proficiently with TRICARE CRM system and provide SOAPe updates within the contractual/internal KPI’s
  • Ability to manage calls from providers, MTF’s and beneficiaries
  • Manage case load independently within the Company TRICARE policies and procedures for both prime and prime remote cases
  • Escalate as required to senior in country Near Patient team members including team leads, physicians and or medical director to discuss/highlight case complexities/challenges
  • Work together with Quality Assurance Teams to support Quality Assurance initiatives and case specific potential quality incident investigations and events. This will include compliments and complaints plus service recoveries
• Medical Responsibilities
  • Provide comprehensive In-patient clinical case management for a Beneficiary. Completing status reports upon admission and according to contractual requirements or acuity whilst the patient remains admitted to the provider. These reports must be reported in English, clinically detailed and accurate according to Company standards. 
  • In the pursuit of medical updates, the Near Patient Nurse may visit the provider, or assist with calling providers or treating doctors for medical information for geographically remote cases as required.  
  • Additionally, be prepared to liaise with PCSPs and beneficiaries, to obtain detailed clinical information including past medical history to allow for accurate on-going case management.
  • Where the Near Patient Nurse feels care is suboptimal, not necessary, or potentially harmful to the beneficiary the Near Patient Nurse must escalate such matters to the Near Patient Physician Lead, Near Patient Regional Medical Director for discussion. 
  • Upon discharge, support when required with the Near Patient Medical Collection Team to obtain the discharge summary and hospital records from the provider, ensuring that the medical information correlates with the information obtained during admission and update the medical records accordingly. 
  • Provide when feasible on-site beneficiary support services such as ad hoc language support and chaperone services when visiting health care providers. 
  • Establish and maintain the relationships with providers; leveraging these relationships for clinical quality assurance and oversight
  • Assist with translation and triage of medical reports where necessary.
  • Support Near Patient Quality Assurance Leads as requested such as obtaining medical records as required
  • Attend and participate in Company staff meetings, internal and external educational offerings, in order to maintain professional development requirements.
• Medical Network Liaison and Quality Assurance Responsibilities
  • Build positive and effective relationships with local network providers (medical and administrative representatives), and with local TRICARE Point of Contacts and members of US Health Units.
  • Working with the in country Near Patient Physician Lead as a point of integration/coordination and continuity for the rotationally aligned forces with host nation providers
  • When require plan, execute and write up site audits, obtaining provider credentials in order to assess and document provider scope, safety and quality of service.
  • Support the planning of trips with relevant internal and external stakeholders, to support on site provider visits and evaluations. 
  • Undertake evidenced accurate assessments and review of providers including the scope of medical capabilities, the safety and quality of care provided by these providers. 

• Customer Care and Networking
  • Be accessible and responsive to TRICARE beneficiaries , clients and colleagues questions, concerns and requests for information. 
  • Build positive and effective relationships with local network providers (medical and administrative representatives), with local TRICARE Point of Contacts and members of US Health Units, with other internal and external customers and suppliers and ensure continuity of service delivery by providing general customer services to the Organization’s client.
  • Deal positively with complaints, resolving these wherever possible on a timely basis, and/or referring them to the appropriate department or Quality Manager. 
  • Identify areas where training can improve overall productivity of Company

Requirements

Minimum requirements:

• Registered General Nurse or equivalent with ~3 years of experience with registration to practice in country of work
• Recognized qualification to minimum diploma level or equivalence in practice demonstrated through portfolio/CV
• A demonstrable commitment to professional development
• Able to communicate in language (English/Japanese)
• Experience of working in accordance with a Code of Professional Conduct (knowledge of confidentiality etc.)
• Experience of Microsoft Office software 
• Broad professional Experience of dealing with the public/patients/other health professionals
• Experience of multidisciplinary team working in the approach to care Management 
• Understands the medical culture and organization
• Effective communication and interpersonal skills 
• Computer literate
• Writes medical English clearly, succinctly, and correctly
• Knowledge and understanding of trends in health care quality assurance 
• Assess and develop risk management protocols 
• Implement quality assurance and quality audit 
• Able to travel at short notice nationally and internationally

Preferred qualifications: 

• Experience of working with new technologies in health care practice and of clinical coding ICD 10 and when required procedure codes
• Active and unrestricted driver’s license
• Experience of working in a complex organization 
• Experience across a range of in-hospital clinical experience
• Clinical experience and ability to audit healthcare providers in different environments and countries

Salary

5 - 6 million yen

Location

Nagasaki