Customer Quality Engineer

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Job details

Company overview

We are a company focused on energy efficiency and sustainable technologies and have earned a reputation for manufacturing and supplying hydraulic products. These hydraulic products are used in a variety of fields, including construction equipment, agricultural machinery, and industrial equipment, and boast superior performance and durability. In addition, we are actively working on technological innovations to save energy and protect the environment at the same time, helping our customers improve productivity and reduce costs by providing efficient hydraulic systems. With our global reach, we offer reliable products that meet a wide variety of needs.

Responsibilities

Main responsibilities:

• Leader of 8D reports towards customers to secure proper lead time and high-quality level in response to claims, investigations, corrective actions implementation.
• Leader of cross-functional team in regards to proper execution of 8D methodology, originating from customer complaints;
• Driver of factory QRQC, ensuring right functions are involved depending on the failure symptoms.
• Act as Quality Coordinator role within quality related IT systems (IQOS, Salesforce);
• Coordinate necessary containment actions to minimize negative impact to the customer.
• Work closely and proactively with frontend functions to understand product usage in their application and contribute to improved customer product satisfaction.
• Support Local Inspection Centers to ensure a valid and fast response to customers.
• Initiate Quality Red Alerts on the production, originating from customer complaints; trainings to BCW.
• Maintain customer quality related data to share the status with the Management.  

Requirements

Minimum requirements:

• Demonstrable experience in a similar role (automotive experience is an advantage)
• Bachelor’s degree in engineering (mechanical engineering preferable)
• Fluent English and Japanese
• Root Cause problem solving/ 8D methodology/ common quality core tools/ statistical knowledge
• Knowledge of relevant quality standards: ISO 9001, IATF 16949
• Strong communication and interpersonal skills, team player mindset
• High degree of proactivity, thinking out of the box and questioning status quo – mindset

Salary

7 - 9 million yen

Location

Kyoto