Customer Quality Engineer

---

募集要項

会社概要

同社は、エネルギー効率と持続可能な技術に重点を置く企業であり、油圧製品の製造・提供において高い評価を得ています。これらの油圧製品は、建設機械や農業機械、産業機器など、さまざまな分野で使用され、優れた性能と耐久性を誇ります。また、省エネルギーと環境保護を両立させるための技術革新に積極的に取り組んでおり、効率的な油圧システムの提供を通じて、顧客の生産性向上とコスト削減をサポートしています。グローバルに展開し、多様なニーズに応える信頼性の高い製品を提供しています。

業務内容

Main responsibilities:

• Leader of 8D reports towards customers to secure proper lead time and high-quality level in response to claims, investigations, corrective actions implementation.
• Leader of cross-functional team in regards to proper execution of 8D methodology, originating from customer complaints;
• Driver of factory QRQC, ensuring right functions are involved depending on the failure symptoms.
• Act as Quality Coordinator role within quality related IT systems (IQOS, Salesforce);
• Coordinate necessary containment actions to minimize negative impact to the customer.
• Work closely and proactively with frontend functions to understand product usage in their application and contribute to improved customer product satisfaction.
• Support Local Inspection Centers to ensure a valid and fast response to customers.
• Initiate Quality Red Alerts on the production, originating from customer complaints; trainings to BCW.
• Maintain customer quality related data to share the status with the Management.  

応募条件

Minimum requirements:

• Demonstrable experience in a similar role (automotive experience is an advantage)
• Bachelor’s degree in engineering (mechanical engineering preferable)
• Fluent English and Japanese
• Root Cause problem solving/ 8D methodology/ common quality core tools/ statistical knowledge
• Knowledge of relevant quality standards: ISO 9001, IATF 16949
• Strong communication and interpersonal skills, team player mindset
• High degree of proactivity, thinking out of the box and questioning status quo – mindset

給与

700 - 900 万円

勤務地

関西