Pharma IT PM （外資系製薬企業向け）

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Job details

Company overview

We are the Japanese subsidiary of an Asia-based foreign IT services firm that provides IT services and consulting services ranging from application development and maintenance, system integration, and artificial intelligence (AI) to outsourcing services. A unique hybrid company with a strong commitment to the Japanese economy, we are a next-generation global IT organization that meets the needs of Japanese companies and helps them globalize and transform their businesses with agility and certainty.

Responsibilities

• Can lead service delivery meetings and customer engagement meetings organised for clients
• Can supervise team member`s daily operations wrt. day to day support function.
• Refer. client provided SOPs, support documents and job aids etc. required to perform tasks and activities as part of　day-to-day operations (application support)
• Engage (calls, meetings, in person discussion) with client and other vendor teams for troubleshooting and issue resolution
• Ensure team & client defined process and policies are adhered by self and entire onsite-offshore delivery teams
• Provide Service Management (L2 Knowledge management (e.g., Self-service knowledge portal, Periodic info sharing / educational communication to promote best practice or product utilization in IT meetings or Data Governance)
• Use client provided standard service management tools e.g., Service Now, JIRA, Confluence

Requirements

• 10 + years of IT project management experience (5 + associates)
• Experience in global project management
• Good written and oral communication skills
• Computer skills (e.g. MS Office)
• Native level Japanese skills
• Business level English proficiency

【Nice to have】

• Operational knowledge of Sales&Marketing areas in the pharmaceutical industry
• Knowledge of regulatory requirements for pharmaceutical development (GxP, etc.)
• Experience with SaaS/Cloud technologies including Computer Validation
• Prior experience on working for Pharma IT (system) operations.
• Proactive attitude, willing to learn, good communication skills
• Experience and maturity to handle support team (L2/L3) operations
• Can handle multiple stakeholders e.g., client, another vendor, TCS team.
• Can engage with multi- vendor teams on need basis (issue resolution) proactively without waiting for any direction / help / guidance.
• Can share updates with stakeholders periodically through status reports, review meetings etc. as required during operations
• Experience in providing application support services (L2 & L3) for large programs and adhere to customer defined SOPs, processes, playbooks etc.
• Good understanding of L2 & L3 support function, it`s deliverables, KPIs, operational metrics, delivery management and governance.
• Experience of using various tools for incident management, problem management, change management, doing RCA (root cause analysis) and CAPA (corrective and preventive action in case of deviation) and generate reports / metrics to identify areas of improvement 

Salary

8 - 15 million yen

Location

Tokyo