Senior Security Manager

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Job details

Company overview

We provide medical and security services, specializing in healthcare, safety, and logistics. Our 24/7 support system spans over 90 countries, ensuring the health and safety of employees worldwide. We offer risk management, emergency support, and consulting services. Our assistance services are delivered by medical and security experts, supporting sustainable business operations by prioritizing employee safety. Our mission is to facilitate safe and sustainable business practices globally.

Responsibilities

The Senior Security Manager Assistance, North Asia, as a senior leader of a wider North Asia Medical and Security Assistance Services, plays as a key conduit in understanding clients’ needs and drive excellence in client experience, in both crisis and business as usual phases.The Senior Security Manager Assistance, North Asia is responsible for the day-to-day security case management delivery – specifically, case direction, supervision and execution - to ensure high quality and consistent Security Assistance services, localised to North Asia-based clients operating globally primarily, and secondarily to inbound clients to North Asia, in line with global standards and processes. The Senior Security Manager Assistance, North Asia also proactively identifies evolving client needs through Security Assistance delivery trends and security landscape, collaborate effectively with a wider Security Services communities in North Asia and drives continuous improvement in service delivery and client experience.                                                                      Main responsibilities:

• Work closely with Security Managers Assistance and Lead Analyst North Asia to ensure operational planning and case management guidance is done in lockstep with our intelligence assessments, ensuring operational planning and decision- making in both business-as-usual and crisis scenarios are being fed by, and aligned with, the analytical position and outlook.
• Closely collaborate with the relevant Assistance Centre colleagues from the Operations, Flight Desks and Assistance Travel teams ensuring the relevant cases contain an appropriate security risk assessment as part of any response and plan of action
• Contribute to the development and maintenance of a strong security I&A and Assistance provider network, engaging routinely with new and existing service providers in region.
• Supervises Security Managers and Specialists Assistance in Japan and South Korea and plays a key role in providing professional management, including on-the-job training and support.
• Work closely with the Group Manger Security Assistance & Service Quality as well as the Manager, Global Security Network in updating relevant operational processes
• Act as a SME spokesperson in support of Sales and Marketing on issues pertaining to North Asia and North Asia-based clients’ interest worldwide. 
• Management and Leadership
  • Provide supervision and guidance to Security Assistance team members in Japan and South Korea
  • Professional management of Security Managers and Security Specialists, including professional development, appraisals, performance reviews and objective setting;
  • Coordinate recruitment, onboarding and inductions of security team members under the supervision of the SDA and Head of MSAS, North Asia
  • Collaborate with the Tokyo and Seoul management team to enable integration with the broader Assistance function.
  • Embody the Group values and ensure Security Assistance team members in Japan and South Korea are apprised of and proactively support the Group, MSAS, and country’s business priorities and themes with resilient emotional intelligence, in consultation with Regional Security Director, North Asia.
• Core Security Assistance Responsibilities
  • Ensure the delivery of high-quality written and verbal security risk management and crisis management advice and assistance in line with agreed service delivery standards;
  • Lead the delivery of complex and interventional assistance cases and 24/7 escalation and crisis management support for Japan.
  • Provide appropriate case management direction, feedback, training and development for Security Managers and Specialists Assistance in Japan and South Korea. Build both risk management and security best practice to support North Asia-based clients in addition to subject matter knowledge of Japan and South Korea in the team
  • Proactively identify evolving client needs, through analysis of global security landscape and Security Assistance delivery trends to improve overall client experiences
  • Collaborate with relevant stakeholders in the Assistance Centres, Flight Desks, & Travel Advisor teams  to ensure comprehensiveness of case management and operational planning outputs in addition to overall economy of effort.
  • Ensure the company has a best-in-class security assistance capabilities in Japan and South Korea.
  • Ensure the business's operational posture and planning for the region is taken in full view of the security outlook
  • Develop and maintain appropriate Security Assistance capabilities, ensuing appropriate numbers and diversity of security and logistics providers/contacts and secure hotels in Japan and South Korea. Responsible for building and maintenance of client-facing secure hotel information, and internal security provider information ensuring it is up to date and reflective of the current risk environment and scaled to the business’s  analytical and operational position.
  • Support to country and regional security escalations including the production of Party Lines, Crisis Management Team (CMT) briefings and the oversight and management of crisis-related RFAs including the production of POAs and related execution as well as deployment at short notice as part of an Incident Management Team in Asia and worldwide as required
  • Support to local office crisis response, including SME guidance to local leadership as needed.
  • Participation in the security on-call roster as required.
• Information & Analysis Support 
  • Support information collection and corroboration effort in both crisis and business as usual situations under the direction of Information & Analysis team.
  • Ensure localized contents meet Information and Analysis needs of North Asia based clients and engage with appropriate Regional and Group stakeholders as required.
• Consulting Delivery & Sales, Marketing Support
  • As required, deliver safety and security trainings and workshops as well as engage in client specific security assistance consultancy tasks as required.
  • Support the Sales and Marketing teams in the articulation of the business’ services and in providing functional expertise in client facing forums such as webinars. 
• Personal Development
  • Undertake competency-based trainings based on management assessment of priorities.
  • Undertake wider training courses relating to the work of primarily security assistance and secondarily other specialised practices such as Security Information & Analysis, Security Consulting & Training and other business and commercial domains as agreed with line management

Requirements

Minimum requirements:

• Strong knowledge of the security risk management best practices and principals across a diversity of risk environments.
• Experience in planning and managing security assistance operations
• Strong interest in the political and security landscape globally
• Excellent written and verbal communication skills including ability to explain complex situations and advice to non-expert audiences
• Ability to critically analyse multiple streams of security, logistics and threat-based information under time pressure and produce plans of action.
• Extensive travel/on the ground experience
• Ability to work in a global, cross-cultural context
• Strong IT skills including Microsoft Office Suite and other applications
• Deciding & Initiating Action
  • Makes prompt, clear decisions which may involve complex choices or considered risks
  • Takes responsibility for actions, projects and people
  • Takes initiative, acts with confidence and works under own direction
  • Initiates and generates effective activity, monitors progress and provides additional guidance. 
• Leading & Supervising
  • Provides others with a clear direction
  • Sets appropriate standards of behaviour
  • Delegates work appropriately and fairly
  • Motivates and empowers others
  • Provides staff with development opportunities and coaching
  • Supports recruitment of staff of a high calibre. 
• Analysing
  • Analyses numerical data, verbal data and all other sources of information
  • Creates clarity or simplicity amid complex situations
  • Breaks information into component parts, patterns and relationships
  • Probes for further information or greater understanding of a problem
  • Makes rational judgements from the available information and analysis
  • Produces workable solutions to a range of problems
  • Demonstrates an understanding of how one issue may be a part of a much larger system
  • Understands context. 
• Delivering Results & Meeting Customer Expectations
  • Focuses on customer needs and satisfaction
  • Sets high standards for quality and quantity
  • Monitors and maintains quality and productivity
  • Works in a systematic, methodical and orderly way
  • Understands commercial context.
• Flexibility
  • Adapts to changing circumstances
  • Accepts new ideas and change initiatives
  • Adapts interpersonal style to suit different people or situations
  • Shows respect and sensitivity towards cultural and religious differences
  • Deals with ambiguity, making positive use of the opportunities it presents
  • Brings new ideas to the table and engages appropriate stakeholders to drive them forward. 
• Resilience
  • Works productively in a pressurised environment
  • Manages emotions effectively during difficult situations
  • Balances the demands of a work life and a personal life
  • Maintains a positive outlook at work
  • Handles feedback well and learns from it. 

Salary

9 - 12 million yen

Location

Tokyo