IT Regional Support Technician

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Job details

Company overview

Our client is the global technology leader in minimally invasive surgery.

Responsibilities

• Provide end-to-end technical support. Offer comprehensive technical IT assistance to end-users across assigned regions. This includes diagnosing and resolving hardware, software, and network issues both remotely and on-site as necessary.
• Ensure continuous support. Participate in the on-call rotation to deliver after-hours assistance and provide timely support for users in the APAC region during their local business hours.
• Maintain and optimize IT infrastructure. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other IT teams to address complex issues and ensure seamless operations.
• Empower end-users. Train end-users on essential IT functions and procedures to enhance their technical proficiency and self-sufficiency.
• Document and enhance knowledge base. Document processes, best practices, and knowledge base materials to facilitate efficient troubleshooting and training. Maintain accurate records of support requests, resolutions, and hardware/software inventory.
• Project management and collaboration. Manage or participate in various assigned projects as needed, ensuring timely completion and alignment with company goals. Collaborate with cross-functional teams to facilitate issue resolution and project completion.
• Communication and reporting. Provide timely reporting of issues, status, and resolutions to management. Communicate effectively with internal stakeholders and IT teams to support meetings and maintain video conferencing infrastructure.
• Vendor management and inventory control. Manage local IT vendor relationships for A/V, networking, security, and printer support. Maintain adequate equipment inventory by planning, ordering, receiving, restocking, and conducting regular inventory counts to ensure accuracy and compliance with processes.

Requirements

Salary

8 - 12 million yen

Location

Tokyo