BRSコンサルタント
Yang Xu
Inhouse IT
求人番号:JN -072024-167123
掲載日:2024-10-24
IT Regional Support Technician
業績好調/APACにおいて日本の裁量権が大きい
800 - 1200 万円
東京
IT
ビジネス / システムアナリスト
募集要項
- 会社概要
- 手術システムメーカーです。特に低侵襲手術に力を入れており、パイオニア的存在です。
- 業務内容
-
- Provide end-to-end technical support. Offer comprehensive technical IT assistance to end-users across assigned regions. This includes diagnosing and resolving hardware, software, and network issues both remotely and on-site as necessary.
- Ensure continuous support. Participate in the on-call rotation to deliver after-hours assistance and provide timely support for users in the APAC region during their local business hours.
- Maintain and optimize IT infrastructure. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other IT teams to address complex issues and ensure seamless operations.
- Empower end-users. Train end-users on essential IT functions and procedures to enhance their technical proficiency and self-sufficiency.
- Document and enhance knowledge base. Document processes, best practices, and knowledge base materials to facilitate efficient troubleshooting and training. Maintain accurate records of support requests, resolutions, and hardware/software inventory.
- Project management and collaboration. Manage or participate in various assigned projects as needed, ensuring timely completion and alignment with company goals. Collaborate with cross-functional teams to facilitate issue resolution and project completion.
- Communication and reporting. Provide timely reporting of issues, status, and resolutions to management. Communicate effectively with internal stakeholders and IT teams to support meetings and maintain video conferencing infrastructure.
- Vendor management and inventory control. Manage local IT vendor relationships for A/V, networking, security, and printer support. Maintain adequate equipment inventory by planning, ordering, receiving, restocking, and conducting regular inventory counts to ensure accuracy and compliance with processes.
- 応募条件
- 給与
- 800 - 1200 万円
- 勤務地
- 東京