Associate Logistics Manager | アソシエイトロジスティクスマネージャー

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Job details

Company overview

We provide entertainment products and services for children and families. Headquartered in the United States, we are the Japanese subsidiary of a global company dedicated to creating play and entertainment experiences, striving to offer the most enjoyable and wonderful "play" experiences in the world. We are also heavily focused on CSR activities, which are highly distinctive. We are well-known for our strong commitment to social contribution, exemplified by setting aside days when employees worldwide pause their regular duties to engage in community activities.

Responsibilities

Main responsibilities:
The responsibility of this position is managing specialized work efficiently, with confidence and competence. Formulate and execute logistics strategy and maintaining an information-sharing environment for future reference relating to:

• Logistics
  • Strategically plan and manage logistics, warehouse, transportation, and customer services 
  • Direct, optimize and coordinate full order cycle
  • Liaise and negotiate with suppliers, manufacturers, retailers, and consumers.    
  • Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency 
  • Arrange warehouse and optimise shipments routes. 
  • Resolve any arising problems or complaints. 
  • Negotiating with vendors to obtain favorable pricing on products or services. 
  • Comply with laws, regulations, and ISO requirements. 
  • Reviewing customer requests for order changes or cancellations, then updating inventory levels based on customer demand.
  • Tracking performance metrics such as order cycle times, error rates, and customer satisfaction rates to identify areas for improvement. 
  • Providing customer service support to other departments within the company such as marketing or human resources, to help ensure smooth operations. 
  • Supervise, coach and train warehouse workforce, to achieve best in class.  
  • Monitoring inventory levels to ensure that there is enough product available to meet demand without having excess inventory that could be damaged or become outdated. 
  • Coordinating with vendors to place orders for products or materials needed by the company. 
  • Meet cost, productivity, accuracy, and timeliness targets. 
  • Ensuring that all customer orders are shipped on time according to company policies and procedures. 
  • Maintain metrics and analyze data to assess performance and implement improvements. 
  • Ensuring that customer orders are accurately fulfilled by processing orders through computer systems, communicating with warehouse staff, or arranging for shipping services if necessary. 
• Process and Performance Management 
  • Contribute to the continuous improvement of the daily/weekly/monthly routines within the cross-functional Operational team (Marketing, Sales, reg. Supply/Demand Planning, and Japan Logistics) to optimize end to end supply chain performance, service to customer and customer experience in alignment with reg. and global peers. 
  • Drive performance improvement through KPI management (Warehouse Inventory Accuracy, OTIF,
  • Warehouse and Shipping cost reports, customer cost to serve report...). 
• Other
  • Establish operations procedures plus team and individual member objectives, monitor and review
  • Business Recovery Plan – Ensure a plan exists in local country.
  • Sarbanes-Oxley Control – Making sure daily Operations Flow is in line with SOX
  • Review and Writing up Procedure and Operations Flow
  • Taking up any ad hoc assignments

Requirements

Minimum requirements:

• 7+ yrs related experience in an Operations or Supply Chain role within a multi-sku manufacturing/retail/consumer company
• 3+ yrs managerial/ supervisory experience
• University Degree from relevant disciplines
• Excellent spoken and written English
• Able to work under pressure effectively to meet deadlines through and with others
• Good PC skills: Excel Spreadsheets, Word, Power Point
• Advanced knowledge of computerized logistics/supply chain systems and reporting methodology
• Positive in the face of business changes that impact their work and procedures – remains flexible and takes prompt action
• Comfortable solving new or unfamiliar problems
• Implements high standards of quality and accuracy
• Strong organisational and administrative skills
• Strong attention to detail and focused on effective execution
• Sound commercial acumen can interpret and explain complex statistical information
• Thinks and operates in a global context
• Good understanding of product, brand building, internal process, and market / customer environment
• Sound analytical and numerical skills
• Identifies and multiple and varied solutions to problems/issues and supports own decision with logical explanation
• Collaborative approach to solving problems creatively
• Strong and effective communication and interpersonal skills, both verbal and written at all levels
• Strong team management skills

Preferred qualifications:

• Professional Logistics/ operations certifications
• Knowledge of SAP B1 system

Salary

6 - 8.2 million yen

Location

Tokyo