Account Manager (Fashion Marketplace) | アカウントマネージャー（ファッションマーケットプレイス）

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Job details

Company overview

We operate a digital platform in the fashion industry. In particular, we handle fashion items from luxury brands and independent boutiques around the world, offering consumers an online shopping experience. We utilize innovative technology and data analysis to offer our customers the best selection of products. It also follows fashions and trends around the world to maximize the buying experience by providing personalized service tailored to customer needs. To contribute to the development of a sustainable fashion industry, we are also committed to environmental and social responsibility initiatives.

Responsibilities

Mission:
Your mission is to manage, strengthen and optimize relationships with brand and boutique partners in Japan via effective and qualitative account management. You will be directly and indirectly responsible for maximizing sales for our partners, and increase the company's GMV both in Japan & beyond. This position requires a multifaceted understanding of e-commerce & retail, both from a commercial and operational perspective. You will support and coach our partners, and work seamlessly with internal teams (APAC & Japan commercial, operations, marketing, customer service etc.) to achieve personal, team and company objectives.

Main responsibilities:

• Manage brand and boutique partners in Japan
• Responsible for increasing sales & GMV for Japan boutique and brand partners
• Actively manage key business areas related to brand or boutique partners – partner training, commercial discussions, pricing, arranging product shoots and more
• Responsible for supporting new partners and completing business reviews and reporting
• Deal with customer care, logistics and other departments to ensure excellent service to both partners and customers (fast delivery, correct stock management and uploading, pricing, etc.)

Requirements

Minimum requirements:

• Japanese level: Native
• English: Fluent (written and spoken) *English is used for communication with internal departments & the APAC team
• Strong interpersonal skills and communication skills
• 4+ years of Client Service experience
• Strong understanding of the e-commerce industry, both local and cross-border
• Good/advanced PC skills (Excel Pivot and data tools for tabulation, Word, PPT etc.)
• Japanese nationality or VISA holder who can work in Japan

Preferred qualifications:

• Client Service experience in retail, e-commerce, fashion retail, or luxury fashion
• Digital experience

Salary

5 - 6 million yen

Location

Tokyo