Account Manager (Fashion Marketplace) | アカウントマネージャー（ファッションマーケットプレイス）

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募集要項

会社概要

同社は、ファッション業界におけるデジタルプラットフォームを運営しています。特に、世界中の高級ブランドや独立したブティックからファッションアイテムを取り扱い、消費者にオンラインでのショッピング体験を提供しています。革新的なテクノロジーとデータ分析を活用し、顧客に最適な商品のセレクションを提案します。また、世界中の流行やトレンドを追いながら、顧客のニーズに応じたパーソナライズされたサービスを提供し、購買体験を最大化します。持続可能なファッション業界の発展に貢献するため、環境への配慮や社会責任の取り組みにも力を入れています。

業務内容

Mission:
Your mission is to manage, strengthen and optimize relationships with brand and boutique partners in Japan via effective and qualitative account management. You will be directly and indirectly responsible for maximizing sales for our partners, and increase the company's GMV both in Japan & beyond. This position requires a multifaceted understanding of e-commerce & retail, both from a commercial and operational perspective. You will support and coach our partners, and work seamlessly with internal teams (APAC & Japan commercial, operations, marketing, customer service etc.) to achieve personal, team and company objectives.

Main responsibilities:

• Manage brand and boutique partners in Japan
• Responsible for increasing sales & GMV for Japan boutique and brand partners
• Actively manage key business areas related to brand or boutique partners – partner training, commercial discussions, pricing, arranging product shoots and more
• Responsible for supporting new partners and completing business reviews and reporting
• Deal with customer care, logistics and other departments to ensure excellent service to both partners and customers (fast delivery, correct stock management and uploading, pricing, etc.)

応募条件

Minimum requirements:

• Japanese level: Native
• English: Fluent (written and spoken) *English is used for communication with internal departments & the APAC team
• Strong interpersonal skills and communication skills
• 4+ years of Client Service experience
• Strong understanding of the e-commerce industry, both local and cross-border
• Good/advanced PC skills (Excel Pivot and data tools for tabulation, Word, PPT etc.)
• Japanese nationality or VISA holder who can work in Japan

Preferred qualifications:

• Client Service experience in retail, e-commerce, fashion retail, or luxury fashion
• Digital experience

給与

500 - 600 万円

勤務地

東京