Field Service Engineer

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Job details

Company overview

We specialize in providing food and beverage packaging solutions. We develop technologies and products for hygienic packaging of liquid foods, dairy products and juices. We utilize unique packaging designs and advanced manufacturing technologies to ensure the preservation of food quality and safety. We also strive to develop sustainable products by using environmentally friendly and recyclable materials. Our product lineup is diverse and meets a variety of needs from home use to commercial use. In addition, we focus on customer support, providing technical assistance and maintenance services, and are widely recognized as a reliable partner.

Responsibilities

As Field Service Engineer, you will:

• Participate in preparing customer site for installation events, assembling machines.
• Participate in execution of preventive maintenance activities.
• Inform relevant our staff in a timely manner about discovered Technical Issues.
• Participate in the installation of relevant rebuilding/upgrade kits.
• Inform relevant our Field Staff about ongoing service activities as well as of any issues affecting the customer or the quality of our service.
• Act as an ambassador for us at all times, ensuring good working relationships with the customer and our colleagues and that our reputation is sustained.
• Execute all work in accordance with us and Customer safety regulations and requirements. Execute all work in accordance with our standards and requirements regarding product quality and food safety.
• Escalate all discovered food safety, quality assurance and regulatory issues.
• Comply with all reporting requirements.

Requirements

• High school diploma, mechanical engineering or equivalent with focus on hands on work
• 1-3 years experience in Installations, maintenance and/or repair work
• Native level Japanese + Basic level English both writing and verbally

Salary

7 - 11 million yen

Location

Saitama