Regional Infrastructure Lead JAPAN

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Job details

Company overview

Our client is a global manufacturer specializing in optical technology and healthcare, offering a wide range of products and services. Our main business areas include precision optical instruments, medical devices, and consumer products. We possess advanced technical capabilities, particularly in eyewear lenses, contact lenses, and endoscopes, and we are dedicated to developing innovative products. Additionally, we utilize cutting-edge technology in fields such as semiconductor manufacturing equipment and optical components to enhance our competitiveness in the global market. Through advanced research and development and rigorous quality control, we meet customer needs and deliver high reliability and performance.

Responsibilities

• Lead and manage the development, procurement, and proactive maintenance, monitoring, upgrading, patching, and support of all infrastructure including end user devices, networks, voice services, data centers and associated software and hardware solutions. Ensure services evolve in line with organizational needs and new technologies and contribute to strategic initiatives as key enablers to the architecture.
• Identify and evaluate the value of all IT Infrastructure services and align their criticality to HSO corporate strategy. Build plans to protect the infrastructure investment using a modern, forward looking asset management framework.
• Establish and monitor the ongoing utilization of infrastructure services and establish measures to pre-empt future needs across data, bandwidth and resilience for all services.
• Support a high-performance culture and form the basis for evaluation of effectiveness and improvement planning. Proactively seek feedback from multiple channels to drive customer service excellence.
• Provide input to enterprise and solution architectures and align infrastructure standards, tools, and methodologies to these. Undertake appropriate levels of planning across infrastructure assets to ensure HSO’s future needs are met, and costly unplanned replacement and upgrades are avoided.
• Deploy resources for optimal coverage of services, with expertise balanced across the full range of systems to mitigate "single points of failure" situations.
• Develop, implement and regularly test business continuity, emergency, incident response and recovery plans. Ensure comprehensive disaster recovery architecture is maintained and agreed infrastructure related services are in place during business continuity events.
• Evaluate and respond to sensitive operational or service delivery issues to minimize technical, financial, reputational and business risks. Take action to anticipate systems and services issues, investigate, resolve and fully document solutions and preventative measures, with oversight and accountability for high quality knowledge base.
• Provide reliable expert technical advice, analysis and recommendations and build relationships across key customer/stakeholder groups and identify opportunities to further meet their organizational needs; foster relationships with IT peers, including Service and Platform Leads, Architects and Security Experts.
• Maintain strong partnerships with vendors and suppliers. As applicable manage outside contracts and monitor performance against agreed service levels.  Support the development of the IT Global Infrastructure strategy and roadmap and ensure its implementation within the region of responsibility.
• Adopt ITIL and DevOps best practices broadly and ensure processes such as change management are followed consistently across the global teams to respond quickly to the needs of a faster changing market.
• Provide the management team with meaningful KPI’s for the measurement and analysis of department performance and customer experience.
• Support the planning and management of the financial budget for the area.

Requirements

• Bachelor's degree in computer science, computer engineering, electrical engineering, system analysis or equivalent.
• 5+ years of experience leading the delivery of IT Infrastructure services.
• Experience in building asset management and ongoing maintenance plans.
• Holistic technical understanding of infrastructure services, with extensive experience in at least three of the following areas: Workplace Services, Cloud Solutions, Collaboration Technology, Data Center Operations, Network Engineering, PC Engineering, Server Administration, Storage & Backup Administration, Telephony.
• Experience delivering a consultative and partnering approach with stakeholders to instill confidence and demonstrate the business value of IT. Proven relationship management experience with external vendors.
• Success in leveraging both traditional best practices, such as IT service management practices based on ITIL, as well as emerging methods like DevOps that are optimized for agility.
• Proven experience with program management principles, processes, and tools.
• Understanding of the different types of agile principles, methodologies, and frameworks, especially those designed to be scaled at the enterprise level.
• A deep understanding of the interdependent relationship between IT infrastructure, information security and the applications/services they enable.
• Demonstrated experience with a range of technologies e.g. Microsoft Server & Client operating system and infrastructure applications, Cisco Voice and Networking, VMware. Essential, knowledge of IT service management methodologies (e.g. ITIL, DevSecOps).
• Exceptional soft and interpersonal skills, including teamwork, facilitation, and negotiation.
• Excellent written, verbal, communication, and presentation skills with the ability to articulate new ideas and concepts to technical and non-technical audiences.
• Ability to balance the long-term (“big picture”) and short-term implications of individual decisions and organization goals.
• Fluent level of Japanese and Business level English skills (read, write, and speaking) TOEIC 700+

Salary

8 - 11 million yen

Location

Tokyo