E-commerce Assistant Manager

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Job details

Company overview

A European retail company specializing in handbags and accessories.

Responsibilities

Work with local and global EC teams to drive and increase sales performance of the company website and 3rd party platforms. Execute on-site strategies for the website and 3rd party platforms to maximize demand, margin, and inventory levels, working to improve the customer journey and satisfaction overall.
Main responsibilities:

• Responsible for managing for the daily and weekly site operations for all activity on the company website.
• Partner with the Head of E-commerce and HQ counterparts to manage site initiatives to drive performance of the e-commerce channel.
• Collaborate with local and global teams (EC, Merchandising, Marketing, Logistics, etc.) to ensure a best-in-class online shopping experience, while providing key insights and regular reporting utilizing Google Analytics.
  • Site operations management (with local + HQ teams)
  • E-commerce planning
  • Project management
  • Inventory management
  • Customer service support
  • Reporting and analysis
• Site Management
  • Manage daily site operations including product merchandising, content management and site audits.
  • Work with Site Ops Assistant and E-commerce team at HQ to manage any site issues (image, product, etc.).
  • Work with Site Ops Assistant and local MD team to manage inventory levels and replenishment on site.
  • Assist with CS/Logistics coordination (order inquiries, etc.)
  • Complete testing for all upcoming site releases and new projects
  • Assist with project coordination with cross-functional teams (local and global) for all EC initiatives.
  • Conduct regular site audits and competitor analysis.
• Site Management (3rd Party Platforms)
  • Responsible for managing all operations for multiple 3rd party platforms, including all site operations, reporting, promotion planning, and inventory management.
  • Site operations management
  • Promotion/marketing activity planning
  • Inventory management (replenishment, etc.)
  • Project management
  • Invoice management
  • Reporting
• Analysis
  • Build, manage, and optimize weekly/monthly/quarterly reporting and business reviews.
  • Provide ad-hoc insight on site performance, taking initiative to suggest actions to improve business

Requirements

Minimum requirements:

• 3-5 years of experience in E-commerce, site operations, planning is a must.
• Excellent reporting and analytical skills, both quantitative and qualitative, with strong attention to detail.
• Highly organized and driven; able to effectively manage multiple tasks in a fast-paced environment while taking initiative to improve performance and the business.
• Excellent written and verbal communication skills in both English and Japanese

Preferred qualifications:

• 3rd party platform management experience (e.g. Rakuten Fashion, Zozo, etc.) nice to have.
• Experience with CMS and Analytics platforms (e.g. SFCC, Google Analytics), highly preferred.

Salary

4.8 - 7 million yen

Location

Tokyo