Jobs list of Information Technology & Field Engineer

2 jobs
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  • NEW
    Job number: Job-00255528 Posted: 2024-02-24

    Pre-Sales Manager | プリセールスマネージャー

    90 - 15 million yen Tokyo Information Technology Field Engineer

    Company overview
    Our client is developing artificial intelligence.
    お客様に対して、機能改善に関するご要望を技術的な観点でヒアリングし、それに基づいたサービス内容のカスタマイズや、技術的な新規提案を行っていただきます。商談時には、営業とエンジニア双方の観点でお客様のご要望を取りまとめ、開発要件への落とし込みやその後のプランニングまでお任せいたします。本ポジションは裁量が大きく、営業と技術の橋渡しといった仕事だけでなく、最新の技術や急速に成長している弊社プロダクト群との邂逅があり、候補者のみなさまのキャリア開発において、極めて意義深いものであると考えています。AI SaaS事業・AI Solutions事業に関する以下業務をお任せします。
    Hirohito Ezawa
    Hirohito Ezawa
    Inhouse IT
  • Job number: Job-00256526 Posted: 2023-12-29

    Field Service Engineer | フィールドサービスエンジニア

    Corp. culture that emphasizes collaboration & innovation
    6 - 8 million yen Tokyo Information Technology Field Engineer

    Company overview
    Our client is a global IT service company that provides a wide range of solutions to help businesses transform their operations, enhance customer engagement, and drive growth in today\'s digital economy
    Main responsibilities:
    Participate in EUC Field Service transition activies
    Assist and be part of knowledge gatherting and documentation from external customers and/or Incumbents
    Analysis of service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements
    Due diligence with customer prior to RFP & BAFO submissions.
    Attend customer agreed locations to collect all customer processes relating to current delivery of services around EUC & field services.
    Create process document of current service for the customer and partner
    Work closely with our third party partner
    Desk side support duties and processes
    Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
    Active management and coordiantion of workload in the region
    Review of open and assigned tickets as directed by the tower lead
    Assist delivery lead in revewing and verifying vendor invoices of hardware assets
    SLA, KPI Management 
    Tessa Bui
    Tessa Bui
    Tech Services

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