• Job number: Job-00215788 Posted: 2024-06-20

  Customer Excellence Manager - ASPAC

  International Company

  7.5 - 10 million yen Tokyo Chemical Marketing

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  Company overview

  We specialize in the development and marketing of lubricant products. In particular, we are widely known in the field of automotive and industrial oils and greases, offering high performance products. We also pursue innovative technologies and environmentally friendly products to maximize engine efficiency and extend equipment life. Furthermore, we cooperate with automobile and industrial machinery manufacturers around the world and are trusted for our advanced technology and quality control. Our product lineup includes engine oils, gear oils, and cooling fluids to meet diverse needs. In addition, we offer customized solutions to meet customer needs and always aim to provide the best service.

  Responsibilities

  Drive a customer-centric culture across the PU
  Define and own the Customer Service Agreement (CSA) and customer management framework for the market - taking into account customer requirements, benchmarking and external best practice
  Create a common framework and guardrails for how we reach customers and manage customer relationships
  Design of Customer interfaces and Experience across the customer journey
  Developing and documenting sales / business operational processes, best practice and tools to enable continuous improvement. (lead to contract, O2C, key account management planning, prospecting & pipeline management, complaint management)
  Own customer communications framework for the PU
  Using Customer Heartbeat results, LCF and other techniques (e.g. journey maps), work cross-functionally to define, deliver and evolve the customer experience
  Provides recommendation for Sales Incentive Plan recommendation linked to RTM strategy and customer offer deliverables
  Drive sales enablement
  Manage the GBS(and/or other suppliers) and cross-functional interfaces - roadmap for activity transition, SLAs for delivery, end to end process integrity
  

  

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• Job number: Job-00238140 Posted: 2023-06-15

  Tendering and Quotation Specialist

  世界有数のグローバルメーカー

  6 - 9 million yen Tokyo Chemical Marketing

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  Company overview

  We provide industrial robots, electrical equipment, and automation technology. We mainly provide solutions aimed at automating factories and plants, saving energy, and improving efficiency, thereby helping to increase productivity in a variety of industrial sectors. We focus on providing customized solutions to meet our customers\' needs using the latest technologies and innovations.

  Responsibilities

  利用可能な最良の製品構成と、個々の状況に応じた適切な技術的および商業的考慮事項を考慮して、競争力のある入札/見積もり/見積もりを作成します。
  完全かつ正確なコストを含め、入札がタイムリーに適切な詳細レベルで十分に文書化されるようにします。各オファーの利用規約 (商業、技術、法律、価格) の検証を監督します。
  入札/見積もり/見積もり計画に従って、編集活動のための入力が時間通りに、確立された品質手順に従って提供されることを保証します。翻訳や政府認可など、入札・見積書の作成をサポートする外部サービスを管理します。
  オファー/オーダーに関するドキュメントを収集およびアーカイブし、開発プロセス中に行われた仮定と決定を記録します。定義されたツールを使用して入札/見積もり/見積もりの 状況を定期的に報告し、入札の落選理由を収集して分析します。
  入札、見積もり、見積もり、および顧客/チャネル全体の関連する契約における潜在的なリスクを特定します。 同社ポリシーに従って、情報を提供し、リスク レビュー プロセスに参加します。
  すべてのオファーについて、関連する費用と割引の履歴を記録し、入札基準の一部となるようにします。
  プロジェクトの状態（受注・不成立・実行中）を営業にフォローアップし、実行中のプロジェクトを確保し、受注に変更するために必要なサポートを調整します。
  

  

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