Jobs list of Support & Administration
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NEWJob number: Job-00269818 Posted: 2024-07-26
総務/コンプライアンス担当
ビジネス英語スキルをお持ちの方必見です。5 - 8.63 million yen Tokyo Support & Administration General Affairs
- Company overview
- Our client is a international manufacturer specializing in endoscopes.
- Responsibilities
- Globalに展開されているコンプライアンス関連タスクの日本法人への展開＆体系化
上記コンプライアンス関連の日本法人全社員への教育研修
法務関連相談窓口及び弁護士への相談確認業務
不正対応窓口及び海外本社実施社内監査の統括
人事総務関連業務のサポート
Kazuhiro Kitagawa
Business Planning -
NEWJob number: Job-00257499 Posted: 2024-07-26
営業事務
世界ナンバーワンの包装資材＆機械メーカー4 - 5.2 million yen Tokyo Support & Administration Sales Assistant
- Company overview
- Our client is a well-established packaging materials manufacturer based in the United States, offering a wide range of products from food packaging to protective packaging solutions. As a prominent industry player, it also develops, manufactures, and markets packaging systems and equipment, earning trust across many industries.
- Responsibilities
- 業務内容：
受注入力、出荷指示、納品書・請求書発行（SAP使用）
顧客電話・メール対応
営業サポート
社内関係部署との連絡・調整
社内システムの問い合わせ等,将来的にはグローバルプロジェクトへの参画（英語対応）
Maki Hayashimoto
Office Support -
NEWJob number: Job-00272525 Posted: 2024-07-26
【品川】未経験歓迎！総務担当※グローバルメーカー／英語を活かす／年休127日◆残業20h／在宅勤務可
総務部などのコーポレート部門での実務経験お持ちの方歓迎5 - 7.5 million yen Tokyo Support & Administration General Affairs
- Company overview
- Our client provides a development platform to manage the automotive development process.
- Responsibilities
- ■業務概要：
当社の総務部として、オフィス環境整備、社内イベント、社内サービス、防災関連に関する業務の主担当をお任せ致します。
■業務詳細：
○オフィス環境整備：来客・来電対応、備品管理、経費処理、サイネージ運用等
○社内イベントの企画運営：社員旅行、創立記念パーティー、忘年会等の企画運営
○社内対応：海外航空券手配、名刺発注、ID カード管理、新入社員オリエンテーション、コミュニケーション活性化施策
○防災対応：防災計画の策定、防災訓練の実施、研修の企画
Kazuhiro Kitagawa
Business Planning -
NEWJob number: Job-00253692 Posted: 2024-07-26
アドミニストレーション
オフィスアドミンポジションです！4 - 6 million yen Tokyo Support & Administration General Affairs
- Company overview
- We are one of the leading companies in the apparel industry. We mainly design, manufacture, and sell hats and apparel-related products, and are especially known for our high-quality caps and fashion items. We are actively expanding our brand both domestically and internationally and collaborating in diverse fields such as sports, fashion, and street culture, which are supported mainly by young people. The company also focuses on sustainability, promoting activities that reduce environmental impact and contribute to society.
- Responsibilities
- 業務内容：
総務関連業務全般
発注業務と管理（配送業者、文具、備品等）
固定資産発注業務と管理（オフィス機器、家具・設備）
ビルファシリティマネジメント（ビル業者とのコミュニケーション）
グループセクレタリー業務
主に、代表サポート（スケジュール管理、海外国内出張予約管理・会食予約など）
オフサイトミーティング、イベントなどの手配と管理
引っ越し、レイアウト変更など突発的なプロジェクト補助業務
部署内全体のPDFスキャン、ファイリング、書類発送業務
Nao Yoshida
Office Support -
NEWJob number: Job-00271170 Posted: 2024-07-26
社内イベント企画運営
社員満足度向上がミッション／プライム上場／フレックス制5 - 7 million yen Tokyo Support & Administration General Affairs
- Company overview
- Our client a leading Japanese internet services and e-commerce company, engaging in a wide range of business areas including online shopping malls. We deploy advanced technology and customer-centric services, utilized by users in Japan and abroad. We operate diverse businesses such as e-commerce, finance, and digital content, offering various services including online shopping platforms, cloud services, and internet banking. We also provide point programs and media content to enhance customer engagement. Additionally, we actively expand our business both domestically and internationally, strengthening our competitiveness in the global market.
- Responsibilities
- ■業務内容：グループにおける社内イベントの企画／運営をお任せします。グループの成長を支えるベースとなる円滑なコミュニケーションの促進や社員満足度向上がミッションのポジションです。
■具体的な業務：社内イベントの運営計画（運営マニュアル作成、スタッフ配置計画、スタッフ指導）
経費処理
制作物のデザインや発注
外部業者との交渉、発注
他部署、国内外拠点とのプロジェクト推進
クラブ活動の管理
クラブ制度の設計、構築、運用
Kazuhiro Kitagawa
Business Planning -
NEWJob number: Job-00273404 Posted: 2024-07-26
Customer Support
海外本社企業様での営業サポートポジションです！5 - 7 million yen Tokyo Support & Administration Sales Assistant
- Company overview
- The company is a diversified power management company providing energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power.
- Responsibilities
- 業務内容：
直接取引顧客、代理店への販売窓口機能（建機、農機業界中心）
注文書の受注処理、受注請書のチェック配信
各種マスター、ひな形等の登録業務。
請求書発送と回収管理業務。
顧客納期管理と納期遅れへの対応。
顧客問い合わせ対応、営業担当者への取次業務。
電話対応、来客対応など。
Momoko Slipais
Office Support -
NEWJob number: Job-00271306 Posted: 2024-07-26
Senior Associate
Work in operations/customer service in a foreign company6 - 8 million yen Tokyo Support & Administration Other Assistant
- Company overview
- We are the Japanese branch of a financial services group originating from the European region. We provider of long term life insurance services worldwide where diverse needs are met and wealth are grown for the long term.
We are also a financial center in an autonomous territory and are licensed by the Autonomous Territory\'s Financial Services Authority to engage in insurance business. The region is well known not only for its financial industry, but also for its tourism and sports, and the company\'s activities are widely recognized. We will continue to provide long-term investment and insurance products to help our clients grow their assets. - Responsibilities
- The successful candidate will be a part of the Customer Service team based in Japan. The team is responsible for all aspects of product operations, administrations, and customer service.
Main responsibilities:
Deal with queries from clients, both internally and externally via telephone or written communication and complete subsequent process required.
Identify and log any complaints/ VODs that we received. Ensuring that following the complaints procedures correctly.
Take ownership of and resolve any queries through to a satisfactory conclusion for both internal and external customers.
Conduct general related tasks.
Support Premium Collection tasks to include payments.
Repsonsibile for account opening and life servicing operations.
Ensure pended work is reviewed, chased and closed within expected timescales.
Responsible for accurate and efficient completion of general and corporate administrative tasks provided to you.
Lead and support junior staff in the team.
Actively contributing to the successful delivery of the departmental objectives along with your own business objectives and performance development plan.
Be a team player and contribute to the "one team" approach across all of Client Services.
Proactive, solutions-based approach to understanding issues which arise.
Able to implement actions according to company policies and procedures.
Ensure compliance, company policies and regulatory legislation requirements are met and adhered to.
Highlight any efficiency opportunities to help improve customer experience.
Kim Apolinar
Office Support -
NEWJob number: Job-00272241 Posted: 2024-07-26
【東京】財務経理スタッフ
財務経理のアシスタントポジション！3.5 - 4.7 million yen Tokyo Support & Administration Accounting Assistant
- Company overview
- Our client operates sharing community businesses.
- Responsibilities
- 即戦力として、以下のいずれかの業務をお願いします。（変更の範囲：会社の定める業務）
業務内容：
日次の経理処理の業務対応（内容によっては、業務レビュー）経費精算、各種支払業務（仕訳の確認及び消費税区分の一次チェック、海外送金、納税業務を含む）
請求書作成
仕訳の消込作業
月次決算、四半期決算、年度決算の業務対応（内容によっては、業務補助）固定資産計上、残高管理（リース資産残高管理含む）
未収入金の計上、滞留管理
仮勘定・経過勘定の滞留管理
金融機関対応
売上の計上
給与・賞与の仕訳計上
各種社会保険に関連するの仕訳計上
決算整理仕訳計上
各勘定科目の残高確認（会計ソフト：freee）
Nao Yoshida
Office Support -
NEWJob number: Job-00272572 Posted: 2024-07-26
【東京】Corporate Real Estate & Services Manager
Seeking facility management/people management experience7 - 10.5 million yen Tokyo Support & Administration General Affairs
- Company overview
- We are a global leader in biopharmaceutical development based in the United States.
Our client is a CRO giant, offering a wide range of services supporting clinical trials at every and all stages. They also provide specialized services for biotech-related clinical trials, leveraging their unique technology and industry expertise.
Our services span the entire spectrum of clinical development, from planning and execution to monitoring and data management. Additionally, we offer advice on pharmaceutical regulation and market deployment, supporting clients through the process from drug approval to market entry. - Responsibilities
- Oversee the day-to-day facilities operations in the following areas.
Main responsibilities:
General maintenance Housekeeping and infection control
Mailroom service (receiving and dispatching)
Reception activitiesPartner with department heads to act upon space “Needs and Opportunities” and to maximize facility value.
Manage, organize and improve on-going building maintenance plan.
Supervise and ensure the effective and professional conduct of local facility activities.
Manage building access and security and ensure appropriate measures are in place to mitigate identified risks.
Oversee service desk tickets response, turnaround time and efficiency.
Project ManagementPlan, budget and schedule office moves and modifications including project management tasks.
People ManagementUndertake the full range of duties relevant to the leadership, management and development of directs reports to ensure that their performance meets and/or exceeds both the business and their own personal goals/objectives.
Maintain and encourage a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner.
Handle formal staff review processes e.g. performance and salary reviews to corporate standards and timescales.
Manage and oversee departmental activities including appropriate staff resourcing and quality control with respect to time and cost.
BCP, Safety and Sustainability Responsible for BCP (Business Continuity Plan) – planning, implementation for assigned location.
Manage and oversee Health and Safety information to employees.
Overall responsibility for site safety and a healthy work environment.
Oversee and manage employee work permits.
Manage and promote environmental sustainability and recycling at the location.
Budget planning and Procurement managementProduce accurate annual operational budget in collaboration with appropriate key stakeholders and provide input to senior management.
Manage facilities expense/spend to an optimal level to align with budget.
Reduce expenditure by cost saving initiatives, reforms and improving on processes and procedures.
Responsible and accountable for all Facility operational expenditure /expenses.
Partner with Procurement to enhance supplier relationships.
Drive engagement with vendors to reduce costs and maximize service delivery
Resource planning and forecasting Align with financial guidelines and ensure processes and procedures are followed.
Asset management Maintain and manage asset register at location.
Implement or maintain process/procedure for asset tracking and locating Retiring of assets
Lease management Key contact person between the Company and building management for assigned location.
Establish good working relationship between the Company and Landlord to improve communication, collaboration and problem solving.
Manage lease, identify key clauses pertaining to reinstatement obligation, renewal and notice periods, yearly escalations and lease expiration date.
Compliance & Integrity Compliance with FM & building related laws as required by statute.
Oversee and manage site compliance for all inspections/audits, regulatory or clients or statutory authorities.
Confidentiality Instill a culture of compliance with the code, company policies and all applicable laws
Nao Yoshida
Office Support -
NEWJob number: Job-00269065 Posted: 2024-07-26
【東京】グループセクレタリー
秘書業務経験をお持ちの方必見です。5 - 6 million yen Tokyo Support & Administration Executive Assistant / Personal Assistant
- Company overview
- We are a consulting firm that provides consulting services across various industries. We assist clients in solving their business challenges in areas such as management strategy, business process improvement, and information system implementation. We offer customized solutions tailored to meet the specific needs of our clients, supporting their growth and development. Our team, equipped with extensive experience and expertise, provides total support from strategy formulation to implementation, adding value to our clients\' businesses.
- Responsibilities
- グループセクレタリーとして活躍頂きます。 いずれの所属においても下記の業務を担当頂きます。会社／事業部運営のサポート役として幅広い業務を担当頂きます。複数名の執行役員の秘書業務（スケジュール管理、出張手配、慶弔手配、会食手配、名刺管理、経費精算等）
事業部運営に必要な各種事務業務（事業部内の会議企画・運営、メンバー管理、コスト管理等）
担当執行役員のプロジェクトサポート業務
Nao Yoshida
Office Support -
NEWJob number: Job-00270933 Posted: 2024-07-26
【東京】輸出入・貿易業務
営業サポート・貿易事務経験活かせます！4 - 6 million yen Tokyo Support & Administration Logistics / Purchasing / Shipping Assistant
- Company overview
- We are a global provider of diagnostic, medical device, healthcare IT, and life science products and services for a wide range of customers, from research to diagnosis, treatment, and prevention. We are committed to quality and innovation, utilizing the latest science and technology. Our products and services contribute to accurate diagnosis, treatment, and health care in the medical field. We also value collaboration with research institutes and medical institutions to contribute to the advancement of medicine and human health. Our business model is sustainability oriented and socially responsible.
- Responsibilities
- 業務内容：
海外販売会社等からの注文書入手とシステムへの注文登録
補修部品に関するお問合せへの回答とシステム入力、問合せ内容のデータ分析
注文請書発行、請求及び債権管理
船積手配、フォワーダーとの交渉
シッピングアドバイス、船積書類等の作成と送付
売上及び物流費の管理
輸出管理に関する帳票作成、輸出管理委員会への参画
グローバル物流網の構築、物流費削減スキーム等の構想設計と具現化
Nao Yoshida
Office Support -
NEWJob number: Job-00271048 Posted: 2024-07-26
【東京】HR Coordinator（労務）
労務のご経験ある方お待ちしております。4 - 6 million yen Tokyo Support & Administration HR Assistant
- Company overview
- Our client is Operation of stores for shoes, apparel, accessories, etc.
- Responsibilities
- 同社の APACの人事チームに所属し、3名のチームで構成されています。日常業務はグローバルのGMと連携し、アジアの人事関連のサポートを行っています。HR Coordinatorのレポート先はHR Generalistとなり、HR Generalistの管理監督のもと、日々の従業員のサポートから従業員に関わる人事手続き全般を担当頂きます。
業務内容：
入退社（契約更新含む）にまつわる手続き関連全般
勤怠および勤怠システムの管理
人事管理システムの運用
衛生委員会の運営および健康診断の手配・管理
年次業務36協定の管理
ストレスチェック対応
年末調整対応
その他セキュリティーカード管理・キーカード管理・ビジターカードの管理（従業員が代行でも可）・貸出票の作成
採用サポート（主に店舗アルバイトスタッフ RTF等の運用管理）
必要に応じて人事チームの全般のサポートを行う
Nao Yoshida
Office Support -
NEWJob number: Job-00273399 Posted: 2024-07-26
役員秘書
大手日系フード＆ビバレッジカンパニー5.1 - 6 million yen Tokyo Support & Administration Executive Assistant / Personal Assistant
- Company overview
- We are a globally recognized manufacturer originating from Japan, providing a diverse range of brands in beverages such as beer, alcoholic and non-alcoholic drinks, as well as food products. Committed to quality and innovation, we collaborate with renowned breweries and traditional brands worldwide to curate a wide portfolio, including premium beers. We actively contribute to a sustainable future by considering the environment and society.
- Responsibilities
- 近年、M&Aを通じて、欧州・豪州・東南アジアなどへ事業を拡大する中で、経営陣のサポート体制を強化する目的で募集を行っております。
業務内容：
担当役員が最高のパフォーマンスを発揮できる為の業務サポート
秘書室内における担当業務の企画・実行
ハード・ソフトの両面において役員の働きやすい環境整備
Regional headquarters（RHQ）との連携し、役員関連の様々な行事など、担当業務の円滑な遂行
以下の社内外のステークホルダーとのリレーション構築
担当役員（役員の社外関係者含む）
当社役員（社外役員含む）
RHQ各部門（国内事業会社含む）
スケジュール調整・管理
来客・電話・メール対応
文書作成・管理
上司の社内業務のサポート
各種手配業務
通訳手配等含む会議運営
出張時の航空券、宿泊、食事会セッティング
懇親会場、お土産等の手配
Ami Hayashi
Office Support -
NEWJob number: Job-00273267 Posted: 2024-07-26
【横浜】BPO・コールセンターオペレーションマネージャー
BPOでのオペレーションマネージャー経験者必見です!6 - 9 million yen Kanagawa Support & Administration Call Center / Customer Service
- Company overview
- We provide outsourcing services to foreign companies. With strategic bases in major Asian cities including Singapore, we aim to meet the rigorous demands of multinational corporations for excellent talent, advanced tools, and high-level expertise. Our focus lies in sectors such as finance, IT, technology, e-commerce, aviation, luxury, and hospitality, where we excel in achieving high revenue growth, improving call center performance, and delivering profit-generating customer services.
- Responsibilities
- 【変更の範囲：会社の定める業務】オペレーションマネージャーとして、プロジェクト（クライアント）の以下運営管理をご担当いただきます。
ご経験やスキルによって案件の種類や規模をアサインさせていただきます。
プロジェクトの種類: 旅行サイトのカスタマーサポート、宿泊予約サイトのカスタマーサポート、大手外資メーカーのテクニカルサポート、IT領域のテクニカルサポート、ゲームのユーザーサポート等
規模: 20人から200人以上のプロジェクトがあります、スキルや経験に合わせてアサインいたします。
＜具体的な業務内容＞クライアントとの契約数、生産性、顧客満足度、品質、 NPS 、接点率などの指標を管理、統括。
クライアントの予算に対するチームの貢献度を管理し、発生するコストと損失を管理。
協力してチーム全体との強いつながりを作り、効果的なコミュニケーションを活発にすることで、従業員の幸福を確保し、クライアントのミッションにお力添えをする。
リーダーシップ、直属の部下、その他のビジネスパートナーと協力し、チーム編成、採用、トレーニングの最終的な責任を維持
チー ムメンバーからの学びを活かし、チームの戦略や顧客のニーズをサポートする製品改善の機会を設定し、お打ち合わせ。
Momoko Slipais
Office Support -
NEWJob number: Job-00273256 Posted: 2024-07-26
【丸の内】社長秘書◆事業拡大中フェーズ／大手企業と取引◎◆残業月5H程度◆英語を活かせる
社長の側でサポートをしながら、会社の成長を共に感じる事が魅力5 - 6 million yen Tokyo Support & Administration Executive Assistant / Personal Assistant
- Company overview
- -
- Responsibilities
- ■業務内容：受託開発、SES、コンサルティング、お客様のビジネス拡大、多角的事業支援、AI研究開発事業などを行っている当社にて、社長秘書としてサポート業務をお任せします。【変更の範囲：会社の定める業務】
■業務詳細：＜事務サポート＞代表が抱えているプロジェクトでの事務的な下記業務議事録作成
書類整理
＜社長サポート＞社長のスケジュール調整
予定・タスクのリマインド
移動手配
＜接待サポ―ト＞会食手配
アポ調整
来客対応
■キャリアパス：スキルやご経験によりますが、3ステップのキャリアを想定しております。①事務…入社後すぐは当社の基本的な内容キャッチアップからスタートし、１つのプロジェクトの事務サポートから始めていただきます②上位事務…ある程度作業に慣れたタイミングで、より代表・顧客に近いところでのサポートをお任せします。③秘書…代表側近の秘書となり、顧客との信頼関係が左右される重要な役割をお任せします。社長の側でサポートをしながら、会社の成長を共に感じる事が魅力です。
Maki Hayashimoto
Office Support -
NEWJob number: Job-00271763 Posted: 2024-07-26
バックオフィスサポート
世界中に展開するグローバルメーカー3.5 - 6 million yen Tokyo Support & Administration Other Assistant
- Company overview
- Our client is developing and manufacturing automation solutions.
- Responsibilities
- 当社のバックオフィスサポートとして、受発注業務や営業担当のフォローを中心に、その他、電話対応や会社のマーケテイング業務等幅広くお任せ致します。 （変更の範囲：会社の定める業務）
業務内容：
商品の受発注に関する顧客サポート
見積書や営業資料の翻訳、展示会出展サポート(年 1～2 回)
顧客データベースの情報更新
銀行口座や小口現金の管理
月次の経費処理サポート
従業員の勤怠及び有給管理
電話対応・来客対応
営業、技術員、海外ビジターの出張手配
オフィスシステムの管理維持等
海外本社とのやり取りがある為日常的に、英語を使います。
Maki Hayashimoto
Office Support -
NEWJob number: Job-00270342 Posted: 2024-07-26
カスタマーサービス
リモートワーク可能／電話対応経験のある方必見です4.5 - 6 million yen Tokyo Support & Administration Call Center / Customer Service
- Company overview
- Our client is an American headquartered company based in the U.S. They specialized in ostomy, continence, wound and critical care products.
- Responsibilities
- 業務内容：
顧客対応 顧客から寄せられたサービス以来やクレーム等、電話での情報を処理し、問い合わせ、問題、要望、提案等を見直し、適切な解決策および回答をする。
情報収集顧客の特定の要望に関する製品の性能情報を、社内他部署から収集する。
入力業務日々の受注入力、クレーム処理、返品処理、誤出荷処理をおこなう。
Maki Hayashimoto
Office Support -
NEWJob number: Job-00260983 Posted: 2024-07-26
社内翻訳者・レビュアー
技術系/マーケティング系翻訳での実務経験が活かせます。6 - 7.2 million yen Tokyo Support & Administration Translator / Interpreter
- Company overview
- We provide a wide range of services with a focus on translation and interpretation. Since our establishment, we have evolved from translating technical documents to offering translation and localization services in the IT and business sectors, as well as expanding into multimedia fields. As a subsidiary of a company listed on the Tokyo Stock Exchange First Section, we are committed to the development and sale of machine translation with a focus on accuracy. Our key feature is the ability to offer various services regardless of language, including localization, translation, content creation, system development, and interpretation, allowing us to tailor solutions to our clients\' needs. We can handle projects in all languages, and our project managers oversee every aspect to ensure quality. In specialized fields such as medical, legal, and investor relations, we deliver reliable results supported by our track record and dedicated support system. Additionally, our in-house engineers ensure quality localization of digital documents, even in system development environments.
- Responsibilities
- 担当案件の翻訳およびレビュー（チェック）
外注翻訳者への作業指示、外注翻訳者へのフィードバック
スタイルガイド、用語集、翻訳メモリなどの参照資料の作成/整備
クライアントからのフィードバックの反映/管理
プロジェクトマネージャーその他チームメンバーとのコラボレーション
その他担当案件の翻訳品質管理に必要な諸業務
Maki Hayashimoto
Office Support -
NEWJob number: Job-00272604 Posted: 2024-07-26
【将来的に駐在／シンガポール】事務／海外拠点立ち上げ◆残業ほぼ無◆英語スキル活かせる◎
営業／販売接客／総務の経験お持ちの方歓迎6 - 6 million yen Tokyo Support & Administration Sales Assistant
- Company overview
- -
- Responsibilities
- ■業務概要：
シンガポールに事務所を設立予定の当社にて、その海外拠点立上げを行っていただきます。
日本での勤務の間に、オーナーの秘書兼経営サポートなど行いながら、経理や人事労務、総務等幅広いバックオフィスを学び、現地法人立ち上げ、その後はその法人での業務をお任せします。
海外常駐までの間は、日本事務所内にて先ずはオーナーの秘書業務等を覚えていただきます。
【変更の範囲：会社の定める業務】
■業務補足：海外移住まで、海外物件探し、海外法人の登記などの立ち上げ準備期間を1～2年見込んでいます。
準備期間中は英語を使う機会は多くないですが、海外のお客様がいらっしゃることがあるので英語を使う機会はあります。
税理士や弁護士もいるので、立ち上げフォロー体制は整っています。社長の指示や、他の秘書のサポートなどもあるのでご安心ください。
海外現地での協力体制もありますので、土地勘等がなくても問題ございません。
Maki Hayashimoto
Office Support -
NEWJob number: Job-00271480 Posted: 2024-07-25
Operation Specialist
英語が活かせるカスタマーサービスポジション4 - 5 million yen Tokyo Support & Administration Call Center / Customer Service
- Company overview
- We provide medical and security services, specializing in healthcare, safety, and logistics. Our 24/7 support system spans over 90 countries, ensuring the health and safety of employees worldwide. We offer risk management, emergency support, and consulting services. Our assistance services are delivered by medical and security experts, supporting sustainable business operations by prioritizing employee safety. Our mission is to facilitate safe and sustainable business practices globally.
- Responsibilities
- Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers.Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.To provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmes to our members.
Main responsibilities:
(Critical responsibilities and skills of this position, listed in order of importance)
Service DeliveryProvide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues.
Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.
Probe clients and subscribers who contact the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance.
Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.
Document all matters relating to these requests using the telecommunication and computer systems made available by the organisation.
Plan and coordinate the full range services for clients, utilising the internal resources of the company and external correspondents where necessary.
Reliably escalate cases and requests where required by company protocols.
Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner.
Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings procedures
Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.
Seek and listen to customer feedback and escalate for quality improvement.
Take responsibility for correcting customer service problems promptly.
Provide fully comprehensive billing information together with cost estimates where relevant - securing payment prior to delivery of services to non-clients.
Recognise and escalate any opportunities for cost containment.
Ensure that cases are correctly prepared for hand-over to the billing department.
Manage an allocated load of cases within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handover.
Effectively manage and communicate workload and movements to the line manager.
Forward relevant information to assist with the development of the network of service providers.
Other DutiesEstablish responsive relationships both within the business and externally.
Positively promote the company
Work harmoniously with colleagues and other Assistance Centres and maintain a safe and comfortable working environment by ensuring that shared workstations are kept clean and tidy at all times.
Consistently demonstrate the Company Values; work within and promote all company policies and procedures; follow internal guidelines and standards.
Attend training and meetings as and when required.
Actively develop own skills, knowledge and an area of personal interest to improve personal performance and add value to the team.
Carry out any other reasonable duties as requested by the manager.
今回はお客様（ユーザー）との窓口となるCustomer Service (CS)を募集いたします。
業務内容：
海外渡航者（＝会員様）からのご相談電話を受け、国内外の各部署と連携して迅速かつ正確に対応する。（医療相談、受診手配代行、医療・帰国搬送手配など）
全世界で24時間サポートができるよう、全世界共通のシステムで会員情報を管理し、ご依頼内容や手配記録を登録する。（英語）
クライアント企業とお取引内容を確認し適切なサービス提供を行う。
Ami Hayashi
Office Support