• Job number: JN -062025-189788 Posted: 2025-07-22

  Customer Service Facing Leader

  Seeking proactive, diverse, and outgoing professionals

  6.5 - 8.5 million yen Tokyo Supply Chain Management Customer Service

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  Company overview

  Our client stands as a prominent international consumer goods manufacturer, specializing in the production and distribution of food, beverages, beauty, and personal care products. With an extensive portfolio of renowned brands, they proudly hold a top position in the global market. Demonstrating their commitment to sustainability, they actively engage in various initiatives to promote and support sustainable living.

  Responsibilities

  Main responsibilities:
  Collaborate with wholesalers (=customers) to optimize end to end logistics Service, Cost, Cash and Sustainability agenda by leading joint business plan 
  Manage daily order to cash operations(receive order/order adjustment/dispatch/arrival/invoice) as customer front representative by supporting daily inquires from customer.
  Customer logistics efficiency performance management by each customer, responsible for logistics trade term
  Outbound delivery improvement with customer (analyze the data, find the solution, create business proposal, and Implementation as well)
  Internal daily operation process improvement (analyze the data, find the solution, create business proposal, and Implementation as well)
  

  

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• Job number: JN -062025-189165 Posted: 2025-07-03

  Customer Support Lead

  Driven by purpose, powered by people

  6 - 7.5 million yen Tokyo Supply Chain Management Customer Service

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  Company overview

  Our client is a leading provider of advanced flow control and processing solutions, specializing in equipment for industries such as food and beverage, pharmaceuticals, and chemicals. The Tokyo branch, with around 150 employees, is vital for delivering customized solutions and exceptional service in Japan.
  
  Globally, the company operates in over 30 countries with more than 8,000 employees, including key locations in the United States, Germany, China, and Brazil. This extensive network ensures innovative solutions and comprehensive support for clients worldwide.

  Responsibilities

  Main responsibilities:
  Supervise the Customer Service activities (as per the defined Service Offering) of up to 5 team members.
  Operational activities i.e. involved in day-to-day processing order requests.
  Manage the priorities and work of the team to ensure effective operations performance standards (KPIs) and committed customer service levels (SLAs) are met or exceeded.
  Support development and implementation of policies and procedures to drive positive changes.
  Ensure the integrity and timely delivery of all internal and external reporting, both scheduled and ad-hoc requests.
  Be the 1st escalation point for complaints and service requests.
  Direct and motivate professional staff in performance management and personal development.
  Drive continuous improvement of operational and system efficiencies.
  Undertake monthly performance management activities which support the delivery of effective outputs.
  Determine work procedures, prepare work schedules, and expedite workflow.
  Coordinate with sales, finance and other functionsto release constrains or block of order fulfilment in a timely manner.
  Major participator to arrange backlog review, order intake summary, order status review.
  Implement customer service strategies to enhance customer satisfaction and loyalty.
  Ensure that the team is up to date with company policies, procedures, and product/service offerings.
  Analyze customer feedback and data to identify trends and areas for improvement in products, services, and processes
  

  

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