6.5 - 8.5 million yenTokyoInformation TechnologyHelpdesk / Support Engineer
Company overview
We specialize in providing cutting-edge products and solutions centered around the technology of measurement, control, and information. As a global electrical equipment manufacturer, our products span a wide range, including measurement and control technology, automation technology, and medical devices. Particularly, we have earned high acclaim in fields such as factory automation, process control, and industrial robotics. We are committed to utilizing innovative technology and actively engaging in research and development to meet the needs of our customers.
Responsibilities
本企業様のコミュニケーションインフラとなっている、M365機能開発に関する、以下の業務をお任せします。 業務内容： Microsoft365のグローバル体制での活用推進（各種機能利用に関する現場とエンジニアの調整、取りまとめ） Power Platformなど標準ツールの利活用のための推進活動のプランニングやプロモーション 国内外業務アウトソーシングの管理と改善 など
Largest global financial co\'s application support
7 - 10 million yenTokyoInformation TechnologyHelpdesk / Support Engineer
Company overview
Our client is a foreign life insurance company that is part of one of the world\'s largest global financial groups and has a long history in the Japanese market. Since its entry into the Japanese market in the 1990s, we have been providing comprehensive financial services through its affiliated companies and focusing on providing innovative products and high quality services under the slogan of “customer centricity” backed by its strong financial base. We focus on providing innovative products and high quality services with a “customer-centric focus” backed by a strong financial base. We aim to contribute to Japanese society and continue to be a trusted partner to our customers.
Responsibilities
Main responsibilities:
Participate in national and regional CAB meetings regarding changes to application services and obtain approval. Responsible for and executing application releases (including regular and emergency releases) on-premise and in cloud environments. Responsible for maintaining system documentation such as application service execution manuals. Collect and analyze metrics from monitoring tools (APM, batch job schedulers, etc.) for performance tuning and fault detection. Partner with development teams to improve services through rigorous production acceptance testing and release procedures. We provide operational support for system design and support or implement service management, event management, technology upgrades, and capacity planning. We build sustainable systems and services through automated and advanced operations. There is a constant balance between the speed at which requirements can be developed and the delivery of clearly defined service levels and objectives. Manage managed service provider vendors (MMS) . You need to understand the processes of your current production support teams, application development teams, and release management teams. We identify areas that need improvement, analyze the essence of the problem, and derive solutions. Propose solutions to stakeholders and get buy-in. We leverage cross-functional teams and collaborate with various stakeholders to implement and deploy solutions. Document processes and knowledge, share knowledge, and improve technical capabilities. We measure the effectiveness of our solutions quantitatively and qualitatively, and make continuous improvements. Performs the above activities with minimal guidance and supervision. Report and share activities and escalate in a timely manner when attention is required You are expected to be independent, self-motivated, and not put things off. We need creative people with insight, not people who wait for instructions.
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