Technical Account Manager

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Job details

Company overview

Our client is a major force in e-commerce and technology, offering services ranging from online retail to cloud computing and digital streaming. The Tokyo branch, with over 10,000 employees, is central to managing e-commerce operations and expanding services in Japan.

Globally, the company operates in over 20 countries with more than 1.5 million employees, including key markets such as the United States, Germany, the United Kingdom, and China. This extensive network ensures innovative solutions and exceptional service worldwide.

Responsibilities

Main responsibilities:

• Manages assigned enterprise accounts including major business partners with significant impact.
• Responsible for managing day-to-day Technical, operational and project launch related activities (Technical Project kick-off, Solution design, HLD closure, company systems on-boarding, milestone tracking, wholesale subscription and preload application delivery support, data tracking and reporting, supporting all operational components of our mobile partnerships
• Creates and leads meetings with enterprise partners and internal stakeholders regarding variety of company apps and services
• Own the pre and post-launch operational and technical account management of multiple partners across multiple geographic locations
• Identify and drive improvements in company products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to company product teams
• Facilitates incident, problem and change management directly on behalf of enterprise business partners
• Collaborate with internal stakeholders (Engineering, Business development, Product and Marketing) on new business opportunities with partners.

Requirements

Minimum requirements:

• 3+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements
• Fluency both in Japanese and English

Salary

8 - 12 million yen

Location

Tokyo