Technical Account Manager

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Job details

Company overview

Our client is a major force in e-commerce and technology, offering services ranging from online retail to cloud computing and digital streaming. The Tokyo branch, with over 10,000 employees, is central to managing e-commerce operations and expanding services in Japan.

Globally, the company operates in over 20 countries with more than 1.5 million employees, including key markets such as the United States, Germany, the United Kingdom, and China. This extensive network ensures innovative solutions and exceptional service worldwide.

Responsibilities

This company is a global leader in e-commerce and digital innovation, transforming the way people shop and businesses grow.
With a customer-first approach, it provides a dynamic, fast-paced environment where innovation drives impact at scale.

The company, the world's favorite global delivery service, is now looking for a Technical Account Manager to grow its subscription services and mobile applications business by managing partner launch milestones, gathering technical requirements, and driving engagement with telecom and mobile OEM partners and various service.

To be successful in this role, you will need to be a self-directed innovator accustomed to working in new territory, a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions.

If you have technical, business and operational expertise, we are looking for you to join us.
If you thrive in a data-driven, customer-centric environment and are eager to make a meaningful impact in one of the world’s most influential tech-driven companies, this is where your next challenge begins.

Are you ready to elevate your career?

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■Key job responsibilities：

・Manages assigned enterprise accounts including major business partners with significant impact.
・Responsible for managing day-to-day Technical, operational and project launch related activities (Technical Project kick-off, Solution design, HLD closure, company systems on-boarding, milestone tracking, wholesale subscription and preload application delivery support, data tracking and reporting, supporting all operational components of our mobile partnerships
・Creates and leads meetings with enterprise partners and internal stakeholders regarding variety of company apps and services
・Own the pre and post-launch operational and technical account management of multiple partners across multiple geographic locations
・Identify and drive improvements in company products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to company product teams
・Facilitates incident, problem and change management directly on behalf of enterprise business partners
・Collaborate with internal stakeholders (Engineering, Business development, Product and Marketing) on new business opportunities with partners.

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Requirements

■Minimum requirements:
・3+ years of program or project management experience
・5+ years of working cross functionally with tech and non-tech teams experience
・5+ years of defining and implementing process improvement initiatives using data and metrics experience
・Bachelor's degree
・Experience defining program requirements and using data and metrics to determine improvements
・Fluency both in Japanese and English

■Preferred requirements:
・5+ years of driving end to end delivery, and communicating results to senior leadership experience
・5+ years of driving process improvements experience
・Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
・Experience building processes, project management, and schedules

Salary

8 - 12 million yen

Location

Tokyo