Technical Account Manager

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募集要項

会社概要

同社は、アメリカを本拠とし、eコマースやテクノロジー分野で広範なサービスを提供しています。オンライン小売、クラウドコンピューティング、デジタルストリーミングなど多岐にわたる事業を展開しています。
日本では東京に本社を構え、日本市場において顧客体験の向上とイノベーションの推進に力を入れており、物流、テクノロジー、カスタマーサービスの分野で大きな役割を果たしています。
グローバルでは、20カ国以上で150万人以上の従業員が同社のサービスを支えています。米国、ドイツ、英国、中国など主要地域でも活動しており、革新的なソリューションと優れたサービスを提供しており、ショッピングやテクノロジーにイノベーションを起こし続けています。

業務内容

Main responsibilities:

• Manages assigned enterprise accounts including major business partners with significant impact.
• Responsible for managing day-to-day Technical, operational and project launch related activities (Technical Project kick-off, Solution design, HLD closure, company systems on-boarding, milestone tracking, wholesale subscription and preload application delivery support, data tracking and reporting, supporting all operational components of our mobile partnerships
• Creates and leads meetings with enterprise partners and internal stakeholders regarding variety of company apps and services
• Own the pre and post-launch operational and technical account management of multiple partners across multiple geographic locations
• Identify and drive improvements in company products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to company product teams
• Facilitates incident, problem and change management directly on behalf of enterprise business partners
• Collaborate with internal stakeholders (Engineering, Business development, Product and Marketing) on new business opportunities with partners.

応募条件

Minimum requirements:

• 3+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements
• Fluency both in Japanese and English

給与

800 - 1200 万円

勤務地

東京