Move Add Change（MAC) Specialist | オフィス Move Add Change（MAC) スペシャリスト

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Job details

Company overview

Our client is a global leader in real estate services and investment management, operating in over 80 countries. The Tokyo branch is key to its Asia-Pacific operations, offering expert solutions tailored to the Japanese market across commercial, residential, and industrial sectors.

Known for its innovative approach, the Tokyo team leverages cutting-edge technology and data-driven insights to provide strategic property investment advice, manage diverse portfolios, and optimize real estate assets. Committed to sustainability, they integrate eco-friendly practices and support sustainable development, ensuring top-notch service and support in the dynamic Japanese real estate market.

Responsibilities

The candidate will be experienced in providing outstanding services in support of Move, Workplace Management, Daily Services (Repair, FMS Management) and Communications proactively monitoring and managing onsite Client account activities. Effective in managing direct and indirect reports, you will guide individuals to support Client engineering requirements. Part of a diverse and multi-talented team of Engineers, you will be a role model of integrity and accountability while maintaining a sense of fun in a fast-paced environment. Authenticity and a genuine desire to deliver professional, value-focused services exceeding Client expectations will drive your success. Main responsibilities:

• Management of direct / indirect staff in the performance of onsite MAC services and related programs.
• Service delivery in accordance with a Service Level Agreement (SLA) between company and Client.
• Initiate and maintain a system to measure the quality of performance when needed.
• Preparation of internal / external MAC service reports when necessary.
• Develop and maintain Standard Operating Procedures (SOPs) for MAC services and Workplace Management.Compliance with all SOPs and related controls.
• Subject matter expert for MAC and Workplace Management.
• Provide emergency / non-emergency response support for MAC related incidents, including incident reporting, status updates, trouble shooting, root cause analysis and resolution to client satisfaction.
• Responsible for driving MAC services initiatives and programs.
• Moves
  • Ensure space readiness at origin, and destination spaces.
  • Capture the Voice of Customer (VOC) via customer survey, as well as invoicing, and payments to our vendors.
  • Response to user’s move request with timely manner.
  • Responsible for vendor management, construction work, quality control and completion report on MAC.
  • Work with D&C team and OP/Strategy team to ensure a seamless MAC coordination and construction work experience.
  • Ensure Compliance with government and site building codes and regulation.
• Workplace Management
  • Responsible for headcount validation, customer engagement, support allocations and seat planning.
  • Validate onsite space conditions, conduct site audits.
  • Manage all individual moves, and new hire onboarding, customer communication, execution and FMS updates.
  • Work alongside Space Planner and Occupancy Planning team to ensure seamless relocation experience.
• Communication
  • Educate Point of Contact (POC) on communication experience.
  • Collaborate with POC to ensure validity, and accuracy of the move lists.
  • Act as change ambassador to guide our customer through their new space/seating assignment.
• Daily Services
  • End to end Program Management including: commissioning preparedness, FMS asset management, terminations, clean outs, reporting.
  • Intake, and manage all daily services requests including: all approved furniture requests, repairs, movement and ergo requests.
  • Wee seek to accurately understand the needs of internal, and external customers, and partners to deliver results from each move that surprise and delight.
  • MAC Specialist utilizes efficient tools and processes and empowered to act on be half of our client to resolve the problems, and minimize impacts to operations.
  • We set measurable goals, evaluate our results and continuously strive to improve the Move experience.
  • We practice self-inspection, and solicit feedback from a broad group of stakeholders, and listen to the voice of customers.
  • The health and safety of our client, our customers and move vendors are paramount. When weighing decisions, we always land on the side of safety.
  • Our MAC processes, and decisions represent the best long-term value for client.

Requirements

Minimum requirements:

• 3-5 years plus experience in facilities management, MAC coordination and project management.
• Excellent people skills and ability to interact with a wide range of client and vendor staff.
• Experience in continuous improvement initiatives, client communication and reports.
• Confident, clear and comfortable in communicating with Good presentation skills
• Self-motivated; confident & energetic
• Ability to work across multiple, matrix reporting environments and prioritize activities accordingly
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Team player – able to cooperate and work well with others to meet targets

  

Salary

4 - 5.5 million yen

Location

Tokyo