Job number: JN -102024-177333 Posted: 2024-10-11

Senior Cloud Service Manager

Work at leading EDI solution provider
8 - 10 million yen Tokyo Information Technology Pre / Post Sales

Job details

Company overview
Our client is an enterprise infromation management software company.
Responsibilities
Main responsibilities:
  • Solutions Management:
    • Customer engagements/service delivery management for all attional EDI-related implementation post go-live.
  • Technical Management:
    • Technical implementations and program management of trading partners/van migrations to EDI services.
  • Resource Management:
    • Resource management of solution implementation team.
  • Drive successful delivery by ensuring that:
    • Each contract signed meets or exceeds revenue, profitability and client satisfaction expectations
    • Each delivery team has the right mix of resources, expertise and competencies
    • Implementation is rigorously measured and of the highest quality and delivering customer value and satisfaction. 
Requirements
Minimum requirements:
  • Leadership/managerial experience in professional services/consulting/technical account manager (at least 3 years)
  • Experience implementing solutions B2B ERP for customers
  • Remote management, multi-cultural skills – able to manage remote resources and to work well with people and management across the world (USA, Europe and other countries in Asia Pacific )
  • Strong team player; ability to partner with sales and other cross-functional organizations

Preferred qualifications:
  • Off-shoring experience and Managed Services/On-Demand/Saas are strong plus
Salary
8 - 10 million yen
Location
Tokyo
Dejiddolgor Suuri
BRS Consultant
Dejiddolgor Suuri
Tech Services
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