Senior Cloud Service Manager

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Job details

Company overview

Our client is an enterprise infromation management software company.

Responsibilities

Main responsibilities:

• Solutions Management:
  • Customer engagements/service delivery management for all attional EDI-related implementation post go-live.
• Technical Management:
  • Technical implementations and program management of trading partners/van migrations to EDI services.
• Resource Management:
  • Resource management of solution implementation team.
• Drive successful delivery by ensuring that:
  • Each contract signed meets or exceeds revenue, profitability and client satisfaction expectations
  • Each delivery team has the right mix of resources, expertise and competencies
  • Implementation is rigorously measured and of the highest quality and delivering customer value and satisfaction. 

Requirements

Minimum requirements:

• Leadership/managerial experience in professional services/consulting/technical account manager (at least 3 years)
• Experience implementing solutions B2B ERP for customers
• Remote management, multi-cultural skills – able to manage remote resources and to work well with people and management across the world (USA, Europe and other countries in Asia Pacific )
• Strong team player; ability to partner with sales and other cross-functional organizations

Preferred qualifications:

• Off-shoring experience and Managed Services/On-Demand/Saas are strong plus

Salary

8 - 10 million yen

Location

Tokyo