Solution Delivery Manager

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Job details

Company overview

We are a provider of insurance and risk management solutions. We are particularly strong in warranty services for cell phones, home appliances, automobiles, and homes, offering comprehensive insurance products to protect our customers' assets. We emphasize prompt response in the event of damage or malfunction, and strive to improve customer satisfaction. We also provide professional advice and support on risk management to assist our clients' businesses. We have established ourselves as a trusted partner to our clients through our wide-ranging operations both domestically and internationally.

Responsibilities

• Face with clients and gather technical requirements for a new solution, manage project schedule, update the status on development/ implementation and discuss issues if there is any, conduct UAT with clients and successfully launch new solutions.
• Design solutions based on client’s needs and manage solution delivery working closely with the development teams in the US on the requirements gathering, solution design, integration testing and UAT.
• Engage and leverage various relevant teams/ colleagues within and outside of IT for successful delivery.
• Contribute to the team’s efforts as Implementation team under Japan IT as well as broader IT organization and Japan team

Requirements

Basic Qualifications Required

• Bachelor’s Degree in IT, science, business or related discipline
• At minimum 8 years of experience in IT, specifically delivering new solutions to clients
• Experience working with/ at telecom carriers for more than 5 years in the field of Business Development/ Sales, solutions engineering, pre-sales, IT consulting, technical marketing, etc. --- this is not an absolute must but very strongly preferred
• Ability to lead technical communication with clients
• Strong analytical and problem-solving capabilities
• Excellent verbal and written communication skills both in Japanese and English as well as interpersonal skills
• Team player yet strong sense of responsibility and ownership
• Proactive, willing to learn and ask questions, and self-starter
• Flexible and capable of handling multiple projects/ assignments concurrently
• Excellent organizational, planning, and prioritization skills

Preferred Experience, Skills

• Experience working in a fast-paced high pressured organization
• Experience working in a matrix organization
• Able to deal/ cope with or enjoy volatility, uncertainty, complexity, and ambiguity

Salary

12 - 16 million yen

Location

Tokyo