Senior Associate

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Job details

Company overview

We are the Japanese branch of a financial services group originating from the European region. We provider of long term life insurance services worldwide where diverse needs are met and wealth are grown for the long term.
We are also a financial center in an autonomous territory and are licensed by the Autonomous Territory's Financial Services Authority to engage in insurance business. The region is well known not only for its financial industry, but also for its tourism and sports, and the company's activities are widely recognized. We will continue to provide long-term investment and insurance products to help our clients grow their assets.

Responsibilities

The successful candidate will be a part of the Customer Service team based in Japan. The team is responsible for all aspects of product operations, administrations, and customer service.
Main responsibilities:

• Deal with queries from clients, both internally and externally via telephone or written communication and complete subsequent process required.
• Identify and log any complaints/ VODs that we received. Ensuring that following the complaints procedures correctly.
• Take ownership of and resolve any queries through to a satisfactory conclusion for both internal and external customers.
• Conduct general related tasks.
• Support Premium Collection tasks to include payments.
• Repsonsibile for account opening and life servicing operations.
• Ensure pended work is reviewed, chased and closed within expected timescales.
• Responsible for accurate and efficient completion of general and corporate administrative tasks provided to you.
• Lead and support junior staff in the team.
• Actively contributing to the successful delivery of the departmental objectives along with your own business objectives and performance development plan.
• Be a team player and contribute to the "one team" approach across all of Client Services.
• Proactive, solutions-based approach to understanding issues which arise.
• Able to implement actions according to company policies and procedures.
• Ensure compliance, company policies and regulatory legislation requirements are met and adhered to.
• Highlight any efficiency opportunities to help improve customer experience.

Requirements

Minimum requirements:

• Native level in Japanese language with very good proficiency in English.
• Excellent written and verbal communication, both internally and externally, in English and Japanese.
• Highly self-motivated individual.
• Experience in handling external telephone calls
• Ability to manage and prioritise own workload in a fast-paced environment and be able to make decisions within the merit of their role.
• Strong understanding of client due diligence and anti-money laundering requirements including client screening process.
• Capable of working to tight deadlines & display time management skills.
• Demonstrate an inquisitive nature and willingness to identify any concerns, particularly relating to KYC/CDD. AML and suspicious transactions.
• Be passionate about delivering excellent customer service.
• Previous work experience in Bank, Securities, or a similar retail customer service-based industry.
• Can demonstarte leadership and ownership of the tasks in the role.
• Experience in account opening and customer ID verification process.
• Experience in bank transfer and payment operations
• Competent in Microsoft applications

Salary

6 - 8 million yen

Location

Tokyo