Life Sciences Delivery Partner / Delivery Manager

Job details

Company overview

We are the Japanese subsidiary of an Asia-based foreign IT services firm that provides IT services and consulting services ranging from application development and maintenance, system integration, and artificial intelligence (AI) to outsourcing services. A unique hybrid company with a strong commitment to the Japanese economy, we are a next-generation global IT organization that meets the needs of Japanese companies and helps them globalize and transform their businesses with agility and certainty.

Responsibilities

• Review the quality of service in the portfolio and esnure it is as per defined scope and as per contrcatual agreement with customer
• Work with all stakeholders( listed below) proactively to ensure there is no disruption of servcies , zero customer concerns and 100% complaince to process defined by customer & the company

- Client team ( may comprise of IT, business , procurement etc ) according to socpe of work

- Internal team ( may comprise of project team in Japan, horizontal team in Japan, global team , leadership, PMO, Service management office, Delivery Excellence team )

• Participate in customer calls , meeting , workshops
• Review content and participate in status reveiw meetings ( as needed) scheduled by customer - weekly, biweekly , monthly , quarterly etc.
• Do People Management for delivery team under your organisation e.g.

- Review work of PMs working under you. Guide them , coach them and mentor them to improve the quality of work and increase their learning for career growth

- Conduct periodic sessions ( either 1-1 or team meeting) with on ground delivery team ( under PMs) for esnuring their mental well being , job satisfaction, career growth , appreciating their effort and contribution

• Acquire knowledge ( on going ) of customer's business process , IT systems , quality process  

Requirements

• Hands on experince of managing IT service delivery for any LS customer for a global program ( covering Japan, India , US , Europe etc.)
• Has managed operations as part of global program and worked with people of different nationalities and geography
• Has driven customer status review meetings
• Thorough understanding of LS business functions and related technology / platforms
• Atleast 10+ exprience in IT Service delivery ( AMS or Application Development or both)

【Nice to have skills】

• Hands on experrience in any of the Digital technology
• SME in any of the LS business function e.g. commercial , manufacturing, R&D , Clinical, Regulatory Affairs , PV etc. 

Salary

10 - 20 million yen

Location

Tokyo

BRS Consultant
Jaya Perello
Consulting

Email me directly

Apply

Save