FAE

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Job details

Company overview

Our client is a global leader in network-attached storage (NAS) solutions, with operations in more than 25 countries, 15 subsidiaries, and over 1,000 employees. The Japan branch, based in Tokyo, offers advanced NAS solutions tailored to local business needs, from small enterprises to large corporations.

Known for its innovation, the company develops cutting-edge technologies in data storage and management. With a focus on customer satisfaction, it helps businesses optimize IT infrastructure for greater efficiency and security, making it a trusted partner in the digital landscape.

Responsibilities

• Understand the customer's requirements by meeting with customer. and narrow down customer's requirement for internal testing.
• Support building up customer's solution at customer's site (with partner). including proposal for customer.
• New product demonstation/introduction to customer.
• Prepare script / tool if customer neccesary.
• Product training for partner.
• Technical training for partner.
• Support to solve/analyze customer's problem/issue. Reporting analysis result to customer.

Requirements

• 3yrs to 5yrs FAE experience for Linux based product.
• Good communication skill to communicate with customer.
• Good logical thinking way to solve / analyze customer's problem/issue.
• Knowledge for network. (TCP/IP, WiFi, Ethernet, etc.)
• Log analysis experience for Linux log. To find out the root cause of the issue/problem.
• Native Japanese　and reading/ writing communication in English or Chinese/Tiwanese.
• Office software.

Salary

5.5 - 8.5 million yen

Location

Tokyo