BRS Consultant
Yang Xu
Inhouse IT
Job number: Job-00267876
Posted: 2024-04-24
Senior Manager – Service Design and Operations Management
全国各地からフルリモート可能/MDM活用
10 - 15 million yen
Tokyo
Information Technology
IT Management
Job details
- Company overview
- The company is a major Japanese pharmaceutical company.
- Responsibilities
-
Key Responsibilities & Accountabilities
- Be the process and application owner for Santen’s Global IT Service Management platform (ITSM / CMDB) – ServiceNow
- Liaise with Santen IT Program Management team on ServiceNow ITPM operation & improvement
- Define, align and implement Santen’s ITSM / CMDB / experience management foundation, processes and functionality, based on industry standards, best practices and ServiceNow standards and capabilities
- Consult and collaborate with Santen stakeholders and service partners to understand Santen strategy, requirements on Service Operations / ITSM / CMDB improvements
- Drive service experience and productivity improvements for Santen users and service operations efficiency improvements for ServiceNow users, by enhancing process coverage or functional capabilities.
- Define, implement and govern standards for ServiceNow processes, architecture, integration, configuration and professional operations
- Be responsible for ServiceNow roadmap, release planning and operations
- Define, implement and govern user access, role and authorization management processes
- Responsible for ServiceNow vendor and license management, contract and service governance and reporting
- Initiate and execute projects on GSO services implementation, improvement or transition
- GSO Service Manager for defining, managing and governing services under GSO scope, liaising with Santen’s global and regional stakeholders and Santen’s service partners
- Requirements
-
Essential
- 5+ years experiences in IT Service Design or IT Service Operations Management
- 5+ years ServiceNow process, application and architecture experience
- 3+ years international experience of working with remote and multi-cultural colleagues
- ITIL certificate
- Service Management, Application Owner or Process Owner experience
- Project Management experience in IT
- Experience with insourcing / outsourcing implementation and governance of services
- Salary
- 10 - 15 million yen
- Location
- Tokyo