Senior Manager – Service Design and Operations Management

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募集要項

会社概要

同社は日系大手製薬会社です。

業務内容

Key Responsibilities & Accountabilities

• Be the process and application owner for Santen’s Global IT Service Management platform (ITSM / CMDB) – ServiceNow
• Liaise with Santen IT Program Management team on ServiceNow ITPM operation & improvement
• Define, align and implement Santen’s ITSM / CMDB / experience management foundation, processes and functionality, based on industry standards, best practices and ServiceNow standards and capabilities
• Consult and collaborate with Santen stakeholders and service partners to understand Santen strategy, requirements on Service Operations / ITSM / CMDB improvements
• Drive service experience and productivity improvements for Santen users and service operations efficiency improvements for ServiceNow users, by enhancing process coverage or functional capabilities.
• Define, implement and govern standards for ServiceNow processes, architecture, integration, configuration and professional operations
• Be responsible for ServiceNow roadmap, release planning and operations
• Define, implement and govern user access, role and authorization management processes
• Responsible for ServiceNow vendor and license management, contract and service governance and reporting
• Initiate and execute projects on GSO services implementation, improvement or transition
• GSO Service Manager for defining, managing and governing services under GSO scope, liaising with Santen’s global and regional stakeholders and Santen’s service partners

 

応募条件

Essential

• 5+ years experiences in IT Service Design or IT Service Operations Management
• 5+ years ServiceNow process, application and architecture experience
• 3+ years international experience of working with remote and multi-cultural colleagues

Desirable

• ITIL certificate
• Service Management, Application Owner or Process Owner experience
• Project Management experience in IT
• Experience with insourcing / outsourcing implementation and governance of services

給与

1000 - 1500 万円

勤務地

東京