Concerning the handling of personal information
The PERSOL Group is committed to offering diverse opportunities that will facilitate employee growth, as well as a wide range of services that will aid in organizational growth, with the aim of contributing to society. Information received by PERSOL Group while providing such services are used by the Group with care to help provide further high-quality services to both employees and organizations.
On this page, PERSOL CAREER will provide explanations about how and for what purposes PERSOL CAREER CO., LTD. (“PERSOL CAREER”) uses and will use personal information, as well as procedures that data subjects can undertake in relation to their own personal information. For the underlying policy of the PERSOL Group on handling personal data, please refer to the “Privacy Center” section on the PERSOL Holdings’ website.
Four topics addressed on this page:
• Purposes of use of personal information
• Provision and shared use of personal information to and with third parties
• Acceptance of requests regarding personal information
• Personal information security management measures
* On this page, descriptions are given as required under Articles 21, 27, 28 and 32 of the Japanese Act on the Protection of Personal Information and under the Privacy Mark System, under which PERSOL CAREER have acquired the privacy mark certification.
1. Purposes of Use of Personal Information
Personal information held by PERSOL CAREER is and will be used for the purposes listed below.
If any purpose(s) of use of personal information is or are specifically notified to a data subject at the time of collection of such information, the personal information will be used for the stated particular purpose(s).
Information about individual customers
Information about users of PERSOL CAREER services in general
• For procedures for registration for use of PERSOL CAREER’s services
• For provision of services applied for
* A customer’s personal information may be provided to third parties depending on the service(s) used by such customer.
For details, refer to Section 2-1 “Provision of information on service users to third parties”.
* A customer’s usage log information such as cookies, terminal information, IP address, device attributes, location information, advertising identifiers and behavioral history (i.e., records of opening of e-mails, clicks on links, view of websites, etc.) may be obtained (both directly from the data subject and through third parties such as advertising partners; the same shall apply hereinafter) and used with reference to the customer’s registered information and other personal information held by PERSOL CAREER.
* If a customer uses multiple services offered by PERSOL CAREER, the customer’s personal information may be referenced and used across those services.
Example (1): PERSOL CAREER staff exclusively engaging in "doda Agent Service" will make reference to a customer’s job application history in ”doda Job Offer Information Service” to select job offers to be made available to the customer.
Example (2): To prevent any act constituting encouragement of job change, which is prohibited by applicable laws or ordinances relating to employment placement business, the result of support offered by PERSOL CAREER in one of PERSOL CAREER’s employment placement services will be referenced by any of the other available services.
* If a customer uses PERSOL CAREER’s “doda Agent Service” “Credence Job Change Support Service” or “Bilingual Recruitment Solutions” via a service provided by a third party (such as a human resource placement agency or a human resource placement platform operator), the customer’s personal information (including a job history) provided by the third party to PERSOL CAREER may be retained and used by PERSOL CAREER together with the customer’s registered information.
• For provision of informational notifications relating to services applied for (including other services provided by PERSOL Group companies or by PERSOL CAREER’s business partners)
* Provision of informational notifications may be in the form of delivery of Internet advertisements (including targeted advertisements) in addition to e-mail transmission and telephone calls.
* A customer’s usage log information may be obtained and used with reference to the customer’s registered information and other personal information held by PERSOL CAREER.
* If a customer uses multiple services offered by PERSOL CAREER, the customer’s personal information may be referenced and used across those services.
Example: If a customer uses both "doda Service" and "doda X Service" at the same time, the status of the customer’s use of these services will be referenced to review the contents and frequency of informational notifications to be given to the customer, for optimization of such notifications on a customer-by-customer basis.
• For accurate recording and reconfirmation of the contents of conversations (including online conversations) and for improvement of PERSOL CAREER’s response quality
* When a customer contacts PERSOL CAREER or PERSOL CAREER contact a customer on the phone or via an online conference system, the content of such conversation may be recorded / videotaped.
• For analysis, statistical processing and machine learning aimed at improvement of services applied for and development of other services
* Depending on the service(s) used by a customer, PERSOL CAREER may use the customer’s information even after the customer terminates his or her account with PERSOL CAREER.
* A customer’s usage log information may be obtained and used with reference to the customer’s registered information and other personal information held by PERSOL CAREER.
• For requests for cooperation in surveys in relation to PERSOL CAREER’s business activities
* A customer’s usage log information may be obtained and used with reference to the customer’s registered information and other personal information held by PERSOL CAREER when PERSOL CAREER select persons from whom PERSOL CAREER will request such cooperation.
• For investigations into compliance with prohibitions contained in the terms and conditions of use of the service(s) applied for, and for measures to be taken based on such investigations
Information about users of job offer information services
(In addition to the purposes listed in the section “Information about users of PERSOL CAREER services in general”)
• For analysis for providing job offerors with support/advice on their recruitment and hiring activities
Information on Client Companies
Information about officers and executives of client companies (including client company's outsourcing contractors)
• For procedures for registration for use of PERSOL CAREER services
• For provision of services applied for
* Usage log information of a corporate customer’s officer or employee such as cookies, terminal information, IP address, device attributes, location information, advertising identifiers and behavioral history (i.e., records of opening of e-mails, clicks on links, view of websites, etc.) may be obtained (both directly from the data subject and through third parties such as advertising partners; the same shall apply hereinafter) and used with reference to the customer’s registered information and other personal information held by PERSOL CAREER.
* If a customer uses multiple services offered by PERSOL CAREER, personal information of such customer’s officers and employees may be referenced and used across those services.
Example: The status of a customer’s use of PERSOL CAREER job advertisement creation support services and PERSOL CAREER recruitment support system will be referenced to make a proposal of a customized plan for recruitment operation improvement support.
• For provision of information regarding PERSOL CAREER services and other related information, and collection of customers’ requests
* Provision of said information may be done in the form of delivery of Internet advertisements (including targeted advertisements) in addition to e-mail transmission and telephone calls.
* A customer’s usage log information may be obtained and used with reference to the customer’s registered information and other personal information held by PERSOL CAREER
* If a customer uses multiple services offered by PERSOL CAREER, the customer’s personal information may be referenced and used across those services.
Example: If a customer uses both "doda Human Resource Placement Service" and "doda Job Offer Information Service" at the same time, the status of the customer’s use of these services will be referenced to review the contents andfrequency of informational notifications to be given to the customer, for optimization of such notifications on a customer-by-customer basis.
• For accurate recording and reconfirmation of the contents of conversations (including online conversations) and for improvement of PERSOL CAREER’s response quality
* When a customer contacts us or PERSOL CAREER contacts a customer on the phone or via an online conference system, the content of such conversation may be recorded / videotaped.
• For customer management
• For analysis, statistical processing and machine learning aimed at improvement of the services applied for and development of other services
* A customer’s usage log information may be obtained and used with reference to the customer’s registered information and other personal information held by PERSOL CAREER.
• For requests for cooperation in surveys in relation to PERSOL CAREER’s business activities
* A customer’s usage log information may be obtained and used with reference to the customer’s registered information and other personal information held by PERSOL CAREER’s company when PERSOL CAREER selects persons from whom PERSOL CAREER will request such cooperation.
• For investigations into compliance with prohibitions contained in the terms and conditions of use of the service(s) applied for, and for measures to be taken based on such investigations
* Part of information concerning PERSOL CAREER’s corporate customers’ officers and employees will be used jointly by PERSOL Group companies. For more details, please refer to Section 2-4 “Shared use of information about corporate customer’s officers and employees’.
Information about other stakeholders
Information obtained from publicly or limitedly available information sources
• For establishment of a business relationship
• For provision of information concerning services offered by PERSOL Group companies and PERSOL CAREER’s business partners, and for sending of related materials
* A stakeholder’s usage log information such as cookies, terminal information, IP address, attributes, location data, advertising identifiers and behavioral history (i.e., records of opening of e-mails, click on links, view of websites, etc.) may be obtained (including through third parties such as advertising partners; the same shall apply hereinafter) and used with reference to personal information held by PERSOL CAREER. usage log information such as cookies, terminal information, IP address, device attributes, location information, advertising identifiers and behavioral history (i.e., records of opening of e-mails, clicks on links, view of websites, etc.) may be obtained (including through third parties such as advertising partners; the same shall apply hereinafter) and used with reference to personal information held by PERSOL CAREER.
• For analysis, statistical processing and machine learning aimed at development and improvement of services
* A stakeholder’s usage log information may be obtained and used with reference to personal information held by PERSOL CAREER.
Information obtained in the course of PERSOL CAREER’s engagement to provide contracted services
• For fulfillment of contracted services
Information obtained in connection with inquires to PERSOL CAREER
• For response to inquiries
• For verification of the identity
• For provision of information concerning services offered by PERSOL Group companies and PERSOL CAREER’s business partners, and for sending of related materials
* Usage log information such as cookies, terminal information, IP address, device attributes, location information, advertising identifiers and behavioral history(i.e., records of opening of e-mails, clicks on links, view of websites, etc.) may be obtained (both directly from the data subject and through third parties such as advertising partners; the same shall apply hereinafter) and used with reference to personal information held by PERSOL CAREER.
• For accurate recording and reconfirmation of the contents of conversations (including online conversations) and for improvement of PERSOL CAREER’s response quality
* When a customer contacts PERSOL CAREER or PERSOL CAREER contacts a customer on the phone or via an online conference system, the content of such conversation may be recorded / videotaped.
• For understanding of service usage, and for aggregation, analysis and preparation of statistical materials to improve service quality
* Usage log information may be obtained and used with reference to personal information held by PERSOL CAREER.
Information about participants in and applicants for surveys, campaigns, giveaways and other events
• For drawing of lots, sending of giveaways (prizes) and contact with applicants
• For operation of the event for which the data subject applied
• For provision of information concerning services offered by PERSOL Group companies and PERSOL CAREER’s business partners, and for sending of related materials
* Provision of informational notifications may be in the form of delivery of Internet advertisements (including targeted advertisements) in addition to e-mail transmission and telephone calls.
* Usage log information such as cookies, terminal information, IP address, device attributes, location information, advertising identifiers and behavioral history (i.e., records of opening of e-mails, clicks on links, view of websites, etc.) may be obtained (both directly from the data subject and through third parties such as advertising partners; the same shall apply hereinafter) and used with reference to the customer’s event participation / application information and other personal information held by PERSOL CAREER.
• For accurate recording and reconfirmation of the contents of conversations (including online conversations) and for improvement of PERSOL CAREER’s response quality
* When a customer contacts PERSOL CAREER or PERSOL CAREER contacts a customer on the phone or via an online conference system, the content of such conversation may be recorded / videotaped.
• For requests for cooperation in surveys in relation to PERSOL CAREER’s business activities
* A customer’s usage log information may be obtained and used with reference to the customer’s event participation / application information and other personal information held by PERSOL CAREER when PERSOL CAREER selects persons from whom PERSOL CAREER will request such cooperation
• For understanding of service usage, and for aggregation, analysis and preparation of statistical materials to improve service quality
* A customer’s usage log information may be obtained and used with reference to the customer’s event participation / application information and other personal information held by PERSOL CAREER.
Information about visitors to PERSOL CAREER’s offices
• For security control including crime protection
Information obtained through coverage in media
• For coverage of PERSOL CAREER and PERSOL Group companies in media
• For communications about public relations activities
Information about applicants for PERSOL CAREER’s job offers
• Please click here (to move to a job-offer-related web page written in Japanese).
* The corporate website of PERSOL CAREER CO., LTD. transmits PERSOL CAREER’s customers’ data in order to use services provided by third parties.
For more details about external transmission of user data, please refer to the following:
External transmission of user data
* Note relating to PERSOL CAREER’s collection of personal information
PERSOL CAREER will request PERSOL CAREER’s customers and other stakeholders to provide their own personal information to PERSOL CAREER to the extent necessary for purposes listed on this page. PERSOL CAREER’s customers’ and other stakeholders’ provision of such personal information is optional, unless statutorily required such as mandatory verification of the identity and/or foreigners’ status of residence, and mandatory provision of so-called My Numbers (Japanese national identification numbers). If a customer or any other stakeholder fails to comply with PERSOL CAREER’s request for provision of said personal information or any personal information provided by a customer or any other stakeholder to PERSOL CAREER is incorrect or incomplete, PERSOL CAREER’s services may be unavailable to such customer or stakeholder or PERSOL CAREER may not accept such customer’s or stakeholder’s demand.
2. Provision/shared use of personal information to and with third parties
2-1. Provision of information on service users to third parties
Information about users of PERSOL CAREER’s services may be provided to third parties for the purpose of provision of the services applied for, as follows:
| Third party recipients of information | Information which may be provided to third parties | Covered Services |
|---|---|---|
|
Job offerors |
[Context of provision of personal information] |
doda Job Offer Information Service; doda Agent Service; doda Scouting Service; doda Job Change Fair; doda Job Change Fair Select; doda Job Change Fair Online; Credence Job Change Support Service; Bilingual Recruitment Solutions; doda X Recruitment Service; doda X Scouting Service for Corporations; High-Class Side Job |
|
Employment placement agencies |
[Context of provision of personal information] If, in connection with PERSOL CAREER’s provision of a service applied for by a job seeker, any other employment placement agency makes contact with or refers job opportunities to the job seeker or solicits the job seeker for an interview(*), PERSOL CAREER will provide the job seeker’s information to the job referral agency on behalf of the job seeker. There are two cases depending on PERSOL CAREER’s service covered: one is based upon the business alliance between the employment placement agencies; the other is based upon provision of the job seeker’s career information. <Employment placement agencies’ contact with job seekers> In connection with PERSOL CAREER’s provision of a service applied for by a job seeker, other employment placement agencies will have access to the job seeker’s information. <Job seekers’ wish to hold interviews with employment placement agencies> if, after a job seeker is contacted by an employment placement agency which has its corporate customers’ job offers, the job seeker wishes to hold an interview with the agency, PERSOL CAREER will provide the job seeker’s information to the agency. [Information elements which may be provided] ▪ Information elements registered by users themselves on PERSOL CAREER’s system. PERSOL CAREER will provide information elements that are necessary in the relevant context. Note that any job seeker’s name, address other than prefecture, date of birth (subject to the qualification that his/her age will be disclosed) and contact information will not be provided unless the job seeker desires to have contact with other employment placement agencies. ▪ Service usage/activity histories Information derived from processing of service usage/activity histories will also be provided |
doda Partner Agent Service; doda X Headhunting Service |
|
Foreign business partners |
[Context of provision of personal information] If a job seeker applies for a job offered in a foreign country, PERSOL CAREER will refer the job seeker to PERSOL CAREER’s business partner (i.e., a human resource placement agency) in that country, instead of directly providing the job seeker’s information to the job offeror. [Information elements which may be provided] ▪ Information elements registered by users themselves on PERSOL CAREER’s system. PERSOL CAREER will provide information elements that are necessary in the relevant context. ▪ Information disclosed by users to PERSOL CAREER’s employees in charge |
doda Agent Service; Credence Job Change Support Service; Bilingual Recruitment Solutions |
|
Corporate members that use PERSOL CAREER’s professional HR services |
[Context of provision of personal information] |
HiPro Biz HiPro Tech |
| Corporate members using PERSOL CAREER’s platform service that supports entry into outsourcing transactions |
[Context of provision of personal information] |
HiPro Direct |
|
Users who have accessed the public user profile page of the covered service |
[Context of provision of personal information] In the course of PERSOL CAREER’s provision of a covered service, PERSOL CAREER will provide on behalf of users, the information users themselves have registered on the website and set for public access. [Information elements which may be provided] Information registered by users that have been set for public access on PERSOL CAREER’s system. PERSOL CAREER will provide information elements that are necessary in the relevant context. |
HiPro Direct |
* Besides the contexts stated above, personal information may be provided to third parties if a data subject gives consent to such provision.
* Unless otherwise specifically stated above, personal information will be provided via a web-based system for which encryption or other security measures have been in place, or via e-mail or fax transmission, or by hand delivery.
2-2. Supplementary statements in relation to provision of user information to third parties located in foreign countries
If a user of "doda Job Offer Information Service" makes an application for a job offered by a job offeror located in a foreign country, such user’s personal information PERSOL CAREER will provide to the job offeror will be handled under the systems / programs of the country or region where the job offeror is located. Please check the following.
Identity of a foreign country of a third party recipient
A country in which the job offeror is located
Personal information protection systems / programs in the foreign country of a third party recipient
A user contacting a foreign job offeror in order to search for jobs or apply for a job offered by the offeror should check details of personal information protection systems / programs in the country in which the job offeror is located, by reference to Sub-Section “Informational Documents” of Section “Research on personal information protection systems, etc. in foreign countries” on the Personal Information Protection Commission website (click here).
Personal information protection measures to be taken by a third party recipient
An agreement executed between PERSOL CAREER and each job offeror to whom PERSOL CAREER will provide job seekers’ personal information provides that the job offeror should comply with the terms and conditions of personal information protection systems / programs in the country where the job offeror is located.
2-3. Provision of information about corporate customers’ officers and employees to third parties
Information about a corporate customer’s officers and employees may be provided by PERSOL CAREER to third parties for the purpose of providing the service(s) applied for by such customer, as follows:
| Third party recipients of information | Information which may be provided to third parties | Covered Services |
|---|---|---|
| Members of Professional Search / Headhunting Service (i.e., job seekers approached) |
[Context of provision of personal information] |
doda X Professional Search |
* Besides the context stated above, personal information may be provided to third parties if a data subject gives consent to such provision.
* Unless otherwise specifically stated above, personal information will be provided via a web-based system for which encryption or other security measures have been in place, or via e-mail or fax transmission, or by hand delivery.
2-4. Shared use of information about corporate customers’ officers and employees
Information about corporate customers’ officers and employees will be shared among PERSOL Group companies in order to provide services comprehensively by leveraging the expertise of each Group company.
| Personal information elements which will be shared |
▪ Each officer’s / employee’s name, his or her employer / department / business address / job title / e-mail address / telephone number / fax number, history of his or her transactions, deals and contacts |
| Scope of persons that will share the information |
Those of PERSOL Group companies (click here for the latest list of PERSOL Group companies) that have already made a notification / public announcement in accordance with Article 27, paragraph 5, item (iii) of the Japanese Act on the Protection of Personal Information. |
| Purposes of shared use |
For provision of information regarding services offered by the PERSOL Group and other related information, and collection of customers’ requests * Provision of informational notifications may be in the form of delivery of Internet advertisements (including targeted advertisements) in addition to e-mail transmission and telephone calls. * PERSOL Group companies will obtain usage log information such as cookies, terminal information, IP address, device attributes, location information, advertising identifiers and behavioral history (i.e., records of opening of e-mails, clicks on links, view of websites, etc.), and will analyze said information together with information obtained by PERSOL Group companies through business negotiations and transactions and other personal information held by Group companies, for the purpose of making service proposals, providing information and distributing advertisements suitable to each customer’s attributes, interests and preferences. |
| Security manager for shared personal information |
PERSOL HOLDINGS CO., LTD. |
| Information collection method |
▪ By customers’ provision through exchange of business cards, negotiations, business offers, participation in events and response to surveys, among others |
2-5. Provision to third parties in accordance with laws and ordinances
Information may be provided to third parties if such provision is done in accordance with Article 27, paragraph 1 of the Japanese Act on the Protection of Personal Information (i.e., if such provision is statutorily required).
In addition, tasks involving handling of personal information may be outsourced in part or in whole outside the Group. When those tasks are so outsourced, a contractor with adequate personal information protection systems set in place will be selected, and a non-disclosure agreement (NDA) will be executed with the contractor.
3. Requests relating to personal information
3-1. Data Subjects’ Requests relating to their own personal information
For personal information listed in Section 1 “Purposes of Use of Personal Information” (except Sub-Section “Information obtained in the course of PERSOL CAREER’s engagement to provide contracted services”), a data subject or his or her agent may make requests for the following actions to be done by PERSOL CAREER:
Actions for which PERSOL CAREER accept requests
• Notification of purposes of PERSOL CAREER’s use of personal information
• Disclosure of personal information
• Disclosure of a record of provision of personal information to third parties
• Correction of, addition to or removal from personal information
• Stopping of use or deletion of personal information
• Stopping provision of personal information to third parties (all of these actions being hereinafter referred to collectively as “Disclosure”)
[Procedures for making requests]
Requests may be made in either of the manners set forth below.
Please note and acknowledge that, depending on the service used, procedures for making requests may be announced on a webpage available exclusively to members of such service.
Making requests on the Internet
Contact the contact point for the applicable service.
List of services offered by PERSOL CAREER CO., LTD.In relation to any service other than those listed above, contact PERSOL CAREER by using the query form below.
Query formMaking requests by postal mail
Download PERSOL CAREER’s "Personal Information Disclosure Request Form" from the link below and enter necessary information on the form. Upon completion of the form, send it together with the required attachment(s) to the address set forth below by registered mail, simple registered mail, certified mail or any other method that enables recording of delivery.
“Personal Information Disclosure/Correction/Removal Request Form”
<Attachments>
If a data subject makes a request, please enclose either one of the following documents:
• a copy of his or her driver's license or any other document that identifies the data subject with a picture and states his or her name and address; or
• a copy of a residence certificate relating to the data subject (issued within 3 months).
• a copy of the My Number Card (Individual Number Card) (only the front side with the photo)
* If it contains the data subject’s personal identification number or registered domicile, such information should be masked on the copy before sending it.
If a data subject’s agent makes a request on behalf of the data subject, please enclose the following documents in addition to that stated above.
• a seal registration certificate relating to the seal affixed to the Authorization section of the Personal Information Disclosure Request Form;
• any one of the following documents identifying the agent:
• a copy of his or her driver's license or any other document that identifies the agent with a picture and states his or her name and address; or
• a copy of a residence certificate relating to the agent (issued within 3 months);
• a copy of the My Number Card (Individual Number Card) (only the front side with the photo)
* If it contains the agent’s personal identification number or registered domicile, such information should be masked on the copy before sending it; and
• if the agent is a lawyer, then a document that shows the lawyer's professional registration number.
<Address to which the Personal Information Disclosure Request Form should be sent>
21F, Azabudai Hills Mori JP Tower, 1-3-1 Azabudai, Minato-ku, Tokyo, 106-0041 Japan
PERSOL CAREER CO., LTD.
Attn: Personal Information Consultation Desk
Personal information received by PERSOL CAREER in the course of a data subject’s request for Disclosure will be used to the extent necessary for procedures for the requested Disclosure.
If a data subject makes a request for notification of purposes of PERSOL CAREER’s use of the data subject’s personal information or for disclosure of the data subject’s personal information held by PERSOL CAREER, the data subject may select any one of the following manners of such notification or disclosure: orally, via e-mail, or in writing.
If the data subject selects the choice “in writing”, the requested notification or disclosure will be made by postal mail with delivery restricted to the addressee and such postal mail will be sent to the requester’s address stated in the “Personal Information Disclosure Request Form”.
Please acknowledge and agree in advance that PERSOL CAREER cannot accommodate any data subject’s request if:
• the information related to the request is not personal data held by PERSOL CAREER(*);
* Personal data held by a personal information handling business operator means personal information (i) which constitutes a collective body of information that has been systematically organized by the personal information handling business operator in such a manner as to enable computer-based search, or a collective body of information that has been systematically organized by the personal information handling business operator through organization, categorization, insertion of a table of contents, indexing and/or marking in line with a fixed set of rules in order to facilitate easy searches for specific personal information and (ii) with respect to which the personal information handling business operator has the authority to accommodate all of data subjects’ requests for the above-listed actions.
• PERSOL CAREER’s accommodation of the request may breach any other law(s) and/or ordinance(s);
• the data subject’s or any third party's life, body, property or other right or interest is likely to be harmed as a result of PERSOL CAREER’s accommodation of the request;
• PERSOL CAREER’s accommodation of the request may significantly hinder appropriate operation of PERSOL CAREER’s business;
• a document submitted for identity verification does not state the data subject’s or the agent’s name, address or date of birth, or the name of its issuer or its issuance date;
• the data subject’s or the agent’s name and/or address entered on the Personal Information Disclosure Request Form differ(s) from those stated on a document submitted for identity verification;
• the data subject’s name, address and/or date of birth entered on the Personal Information Disclosure Request Form or stated on a document submitted for identity verification differ(s) from the data covered by the request for Disclosure;
• the agent’s authority to act on behalf of the data subject cannot be confirmed; or
• any document submitted by or on behalf of the data subject proves to have been falsified or forged.
If PERSOL CAREER receives a data subject’s request for Disclosure but decide not to make the requested Disclosure, PERSOL CAREER will notify such decision and PERSOL CAREER’s reason(s) therefor to the data subject.
If PERSOL CAREER does not receive the data subject’s further request within two weeks after such notification, the data subject will be deemed never to have made the request for Disclosure and the documents submitted in the course of the request will be disposed of in a proper manner.
Even after PERSOL CAREER stops using or delete personal information in response to a data subject’s request to do so, the data subject may receive informational notifications from PERSOL CAREER for some time.
3-2. Complaints / consultations in relation to handling of personal information
Any complaint or consultation in relation to PERSOL CAREER’s handling of personal information may be made by contacting PERSOL CAREER at the contact point applicable to the service in question.
List of services offered by PERSOL CAREER CO., LTD.
For any service other than those listed above, please contact PERSOL CAREER by using the query form below.
Complaints can also be submitted to the following certified personal information protection organization.
Japan Users Association of Information Systems (JUAS)
Certified Personal Information Protection Organization Secretariat
Complaints and Consultations Office
5F NBF Higashiginza Square
1-13-14 Tsukiji, Chuo-ku, Tokyo 104-0045
03-6264-1318
10:00 – 16:00 (closed on Saturdays, Sundays and national holidays)
* Note that JUAS is not a contact point for PERSOL CAREER’s services.
Personal Information Protection Manager:
Executive General Manager, Corporate Division (Please contact by using the query form.)
4. Personal information security management measures
PERSOL CAREER implement the following measures to ensure appropriate handling of personal information.
| Development of a basic policy | PERSOL CAREER develops PERSOL CAREER’s basic policy for personal information protection to ensure appropriate handling of personal information. | |
| Development of internal regulations on handling of personal information | PERSOL CAREER develops internal regulations on handling of personal information to ensure security management of personal information including prevention of incidents such as personal information leakage. | |
| Organizational security management measures | (1) Building an organizational structure | PERSOL CAREER defines roles of persons involved in handling of personal information, and build an organizational structure in accordance with the internal regulations. |
| (2) Operations pursuant to rules relating to handling of personal information | PERSOL CAREER handles personal information pursuant to prescribed relevant internal regulations. By keeping records of personal information handling in system logs or documents, PERSOL CAREER will check such handling from time to time to ensure that handling operations comply with the internal regulations. | |
| (3) Development of means to check PERSOL CAREER’s handling of personal information | To check PERSOL CAREER’s handling of personal information, PERSOL CAREER creates and will keep an inventory of personal information deposited with PERSOL CAREER or obtained by PERSOL CAREER. | |
| (4) Establishment of a system to respond to security incidents such as information leakage | PERSOL CAREER establishes a system and procedures to respond to security incidents, if any, such as information leakage. | |
| (5) Assessment of PERSOL CAREER’s handling and review of PERSOL CAREER’s security management measures | PERSOL CAREER assesses PERSOL CAREER’s handling of personal information through periodical self-checking and also through checking by PERSOL CAREER’s information management division and internal audit division and/or external professionals to evaluate, review and improve PERSOL CAREER’s security management measures. | |
| Personal security management measures | PERSOL CAREER provides PERSOL CAREER’s employees with periodical training and exercise on applicable requirements to be complied with in handling personal information. PERSOL CAREER’s employees' confidentiality obligation is clarified by means of, for example but not limited to, inclusion of confidentiality requirements in PERSOL CAREER’s Employment Regulations. | |
| Physical security management measures | (1) Control of areas where personal information is handled | PERSOL CAREER establishes rules to control access to areas where personal information is handled |
| (2) Prevention of theft of devices and electronic media | PERSOL CAREER implements appropriate measures to prevent theft or loss of and other incidents involving devices, electronic media and documents which are used for handling of, or contain personal information. | |
| (3) Prevention of information leakage which may occur when devices and electronic media are carried | PERSOL CAREER takes countermeasures against easy revealing of personal information such as encryption when devices, electronic media and documents containing personal information are carried. | |
| (4) Destruction of device and electronic media containing personal information | PERSOL CAREER destroys devices, electronic media and documents containing personal information in a manner that disables restoration of personal information. | |
| Technical security management measures | (1) Access control | PERSOL CAREER controls access to any information system which handles personal information, so that such access will be limited to the minimum extent necessary to use it for business purposes, thereby limiting a scope of PERSOL CAREER’s employees who have access to such information system and a scope of personal information database, etc. to be handled by such employees. |
| (2) Identification and authentication of accessing persons | Any of PERSOL CAREER’s information systems for handling personal information identifies PERSOL CAREER’s employees using the system, and authenticates them as duly authorized to access the system, based on the result of such identification. | |
| (3) Prevention of unauthorized access from outside | PERSOL CAREER deploys a mechanism to protect information systems for handling personal information against any unauthorized access from outside and also against malware. PERSOL CAREER operate such mechanism properly. | |
| (4) Prevention of information leakage which may arise from use of information systems | PERSOL CAREER takes and properly operate measures to prevent personal information leakage which may arise from use of information systems. | |
| Supervision of contractors | If PERSOL CAREER outsources the whole or any part of personal information handling to a third party, PERSOL CAREER select an appropriate contractor to ensure that the contractor will appropriately take measures for security management of the personal information. In addition, PERSOL CAREER executes a service contract with any contractor PERSOL CAREER selects, and properly manage and supervise the contractor by, among others, conducting periodical audits to check the contractor’s handling of the personal information. | |
| Understanding of external environment | When PERSOL CAREER keeps any personal information in a foreign country, PERSOL CAREER implements security management measures with full understanding of personal information protection systems in such country. | |
This page may be revised for the purpose of protection of PERSOL CAREER’s users’ and other stakeholders’ personal information and also for response to amendment to relevant laws, ordinances and other standards.
If this page is revised, such revision will be notified through publication on PERSOL CAREER’s website, by e-mail and/or other means.