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Bilingual Recruitment Solutions is the international recruitment arm of the PERSOL group
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Concerning the Handling of Personal Information for the Services

Handling of Personal Information
PERSOL CAREER CO., LTD.
 
The PERSOL Group not only offers working people diverse opportunities for growth, but also a wide range of services to contribute to organizational growth with the aim of contributing to society. Various information received by PERSOL Group from working people and organizations are used with care to provide high-quality services and help growth of working people and organizations.
On this page, we provide explanations about how and for what purposes we use your personal Information as well as the procedure to accept your requests in relation to your personal information. 
Three topics explained on this page:
  • Purpose of using personal information
  • Provision and shared use of personal information
  • Acceptance of requests regarding personal information
    * Descriptions are given on this page with regard to the matters provided for in Japan's Act on the Protection of Personal Information Articles 18, 23 and 27 and the standard of the Privacy Mark our company has obtained.
 
1. Purpose of Use of Personal Information
Personal information held by PERSOL Group are used for the purposes described below.
If the purpose of use of personal information is explicitly notified to you at the time of collecting such information, the personal information will be used for that particular purpose.
Information about individual customers
Information about users of each service
•Various procedures of registration for use of service
•Provision of services applied for
* In the case of a service that requires using a web site and mail, access log will be obtained.
* Personal information may be provided to a third party depending on the service you use.
  For detailed information, refer to “2-1. Providing information on users of each service to a third party”.
•Providing information in relation to the service you applied for
* It may be in the form of the Internet advertising distribution in addition to e-mail and call.
•Use for analysis and statistical processing for the service development and improvement and for machine learning
•Request for cooperation in the survey, etc. in relation to our company’s business activity
•Survey on the prohibited matters prescribed in the terms of using the service you applied for and the measures based on the survey
* When receiving a call from customer, contacting customers from our company, or using an online conference system, conversations and contents may be recorded/videotaped for the purpose of ensuring accurate record and reconfirmation of the contents and the improvement of response quality.
 
Information about users of job offer information service
(In addition to “Information about users of each service”)
•Analysis for providing job offerers with support/advice on their solicitation and recruitment activities
 
Client companies information
Information of executives of client companies (including client company's outsourcing contractors)
•Various procedures in relation to registration for use
•Provision of services that have been applied for by the customer
* In relation to the services that require using a website and mail, information such as access log may be obtained.
•Outlines and provision of services and related information, listening to requests made by customers
* It may be carried out by distribution of Internet advertising as well as e-mail or call.
*Access logs such as emails opened, and links clicked may be obtained.
•Client companies management
•Analysis for development and improvement of services, use for statistical processing and machine learning
•Request for cooperation in investigation, etc. regarding the company's business activities
•Investigation with regard to prohibitions stipulated in the purpose of use of the service that has been applied for by the customer
* Part of information of executives of client companies will be used jointly by PERSOL Group companies. For details, please refer to "2-3. Shared use of information of executives of client companies".
* During a contact made from customers or from the company and when using an online conference system, conversations or contents may be recorded or videotaped to keep accurate record of contents and for future confirmation of the contents and improvement of response quality.
 
Information about other stakeholders
Information obtained from any information opened to public with or without limitation
•Establishment of a business relationship
•Outlines of services of our company and the PERSOL Group companies
*Access logs such as emails opened, and links clicked may be obtained
 
•Use for analysis, statistical work and machine learning to develop or improve the services
 
Information obtained by our company through acceptance of outsourced work
•Fulfillment of outsourced work
 
Information obtained in connection with receiving queries
•Response to queries
•For identifying the individual
•Sending information and materials about various services provided by our company
*Access logs such as emails opened, and links clicked may be obtained.
•For aggregation, analysis and creating statistical materials to understand the status of service use and improve service quality
* When receiving a call from customer, contacting customers from our company, or using an online conference system, conversations and contents may be recorded/videotaped for the purpose of ensuring accurate record and reconfirmation of the contents and the improvement of response quality.
 
Information about participants and applicants in questionnaire, campaign, giveaways and other events
•Lot drawing and sending giveaways (prizes) and informing applicants
•For aggregation, analysis and creating statistical materials to understand the status of service use and improve service quality
•Sending information and materials of the services provided by our company and the PERSOL Group companies
*Access logs such as emails opened, and links clicked may be obtained.
•Operation of the event you applied for
* When receiving a call from customer, contacting customers from our company, or using an online conference system, conversations and contents may be recorded/videotaped for the purpose of ensuring accurate record and reconfirmation of the contents and the improvement of response quality.
 
Information about visitors to the office
•Safety management for crime protection, etc.
 
Information obtained through coverage in public relations activities
•Publication on the public relations media of our company and the PERSOL Group companies and various media
•Communication about public relations activities
 
Information about applicants to job offers of our company
•You can check it by visiting here.
* For collection of information by using cookies, refer to the following:

About cookie 
* Points to note when personal information is received by our company
Our company request you to provide your personal information to the extent necessary for the purposes described below. Except to the extent required in accordance with laws and regulations (for confirmation of personal identification or resident status of non-Japanese, etc.), any personal information is provided on a voluntary basis. Please note, however, that if you do not respond to our company’s request or if information you provided was deficient, we may not be able to provide the service you desire or respond to your other requests. 
 
2. Provision/shared use of personal information with third parties
2-1. Providing information on users of each service to a third party
Information about users of each service may be provided to a third party for the purpose of providing the services that have been applied for as follows:
 
Recipient of informationInformation to be providedServices

 

Job offerer

 

[Cases of information to be provided]
<Job seekers themselves sending their information, for example, when applying for a job offered>
Information will be sent with operation on the application screen.


 

<Job offerers scouting of job seekers>
If a job offerer uses scouting service/direct sourcing service, the job offerer will have access to the information.

<Job placement>
In the recruitment placement services provided by the workers of our company who are in charge of the service, our company will provide the information on behalf of users of the service.

<When applying for events>
Our company provides registration information on behalf of the registrants to the participating companies in the event.

<When responding to a questionnaire>
Our company provides responses on behalf of the job seekers.

[Items of information to be provided]

Information items registered by the users themselves on our company system.
* We provide the items that are necessary in the case information should be provided.
In scouting service, the users name, address other than prefecture, date of birth (age will be disclosed) and contact information will not be provided.

Questionnaire results
* In relation to a questionnaire prior to an interview (HR analyst), in addition to the questionnaire results, analysis results based on the questionnaire results of a user will be provided.
・Information notified by the user to a person in charge
* In job placement service, the information provided by the user at referral of employment.
・Service use/activity histories
* In scouting service, such information will also be provided that is anonymized based on the service use/activity histories. 

 

Job offer information
Scouting service
Direct sourcing service
Career change fairs
Agent service
Career change support services
Questionnaire

* Service name

doda
Bilingual Recruitment Solutions
Credence
i-common
ハイクラス副業

Employment placement business provider

 

[Cases of information to be provided]
In connection with providing the service applied for, we provide information on behalf of the user if other employment placement business provider makes contact with or introduces job opportunities to the job seeker or solicits the job seeker for registration (*).
* There are two cases depending on the service: one is based on the business alliance between employment placement business providers; another is based on the provision of job seeker
s career information.

<Employment placement business provider
s contacting with job seekers>
In connection with providing the service applied for, other employment placement business providers will have access to the information.

<Registration with employment placement business provider>
After the user was contacted by an employment placement business provider, if the user was desires to register with the employment placement business provider who has job offers, we provide the information to such provider.

[Items of information to be provided]

Information items registered by the users themselves on our company system. 

* We provide the items that are necessary in the case information should be provided. Note that the users name, address other than prefecture, date of birth (age will be disclosed) and contact information will not be provided unless the user desires to contact with other employment placement business provider.
・ Service use/activity histories
* Such information will also be provided that is anonymized based on the service use/activity histories. 

Agent service by a tie-up company
Headhunting service

* Service name

doda
iX 転職

Foreign tie-up company

 

[Cases of information to be provided]
If the user applies for a job offer in a foreign country, we commission a tie-up company (a placement services firm) in that country to provide information, instead of directly providing information to the job offerer.

[Items of information to be provided]

Information items registered by the users themselves on our company system.

* We provide the items that are necessary in the case information should be provided.
Information notified by the user to a person in charge

Agent service
Career change support services

* Service name

doda
Bilingual Recruitment Solutions
Credence
i-common

Corporation/group that uses
advisory services

 

[Cases of information to be provided]
Person in our company in charge of the service provides the information on behalf of the user.

[Items of information to be provided]

Information items registered by the users themselves on our company system.

* We provide the items that are necessary in the case information should be provided.
Information notified by the user to a person in charge

Introduction of advisor
* Service name

i-common

 

Corporation/group that uses the platform service that supports conclusion of business outsourcing

 

[Cases of information to be provided]
In connection with providing the service applied for, corporations who desire business outsourcing will have access to the information.

[Items of information to be provided]

Information items registered by the users themselves on our company system.

* We provide the items that are necessary in the case information should be provided.o:p>

* Service name
FLEXSHION

 

Community website visitors
CareerPocket members
[Cases of information to be provided]
If the user registers for the service, the information will be disclosed on the community website and on the e-mail magazine for CareerPocket members.

[Items of information to be provided]

Profile information for the community website that was registered by the user on our company system, users followed by the user and users who follow the user, contents posted, comments, Like and other behavior

 

Community website
* Service name
CareerPocket 転職同期

 


* Other than the cases stated above, information may be provided to third parties in cases where the consent of the individual themselves is obtained.
* Unless otherwise described above, information will be provided via a website system for which concealment measures were taken using encryption, etc. or by e-mail, fax or delivery by hand. 

2-2. Providing information about executives of client companies to third parties
Information about executives of client companies may be provided to a third party for the purpose of providing the services that have been applied for as follows:
 
Recipient of information (Third parties)Information to be providedServices
Member of Professional Search/ Headhunting service (receiver of scout service)[Cases of information to be provided]
If a job placement agency solicits a service user for registration (scout), the receiver of scout service will be able to review the registered profile information on the website for job seekers and in an e-mail for scout. 
 

[Items of information to be provided]
Profile information and information processed based on the history of service use and behavior (headhunter rank) 

* Service name
iX Professional Search
* Other than the cases stated above, information may be provided to third parties in cases where the consent of the individuals themselves is obtained.
* Unless otherwise described above, information will be provided via a website system for which concealment measures were taken using encryption, etc. or by e-mail, fax or delivery by hand.

2-3. Shared use of information about executives of transactional partners
The information about executives of transactional partners is shared and used by the PERSOL Group companies in order to provide services comprehensively by leveraging the expertise of each Group company. 

 

 Information obtained from October 1, 2015

 

Information obtained until September 30, 2015

Names, organization name/department/location/job title/email address/telephone number/fax number of affiliated organization
Personal information items that will be shared and used

 

Names, organization name/department/location/job title/email address/telephone number/fax number of affiliated organization, transaction history

 

Scope of individuals who will share the informationThose of the PERSOL Group companies that have already notified/disclosed information in accordance with Japan's Act on the Protection of Personal Information Article 23 Paragraph 5 Item 3.

 

PERSOL CAREER CO., LTD.
(formerly known as Intelligence, Ltd.)
PERSOL Process & Technology Co., Ltd.
(formerly known as Intelligence Business Solutions, Ltd. and IBS Global Bridge)
PERSOL CHALLENGE CO., LTD.
(formerly known as Frontier Challenge, Ltd.)
PERSOL Research and Consulting Co., Ltd.
(formerly known as Intelligence HITO Research Institute)
Benesse i-Career Co., Ltd.

 

Purpose of use of those individuals sharing information

 

Providing outlines of the services offered by the PERSOL Group or making proposals

 

Introducing various services offered by our company or other services offered by the PERSOL Group companies

 

Manager of personal information that will be shared and used

 

PERSOL HOLDINGS CO., LTD.

 

PERSOL CAREER CO., LTD.

 

Acquisition method:

 

Information obtained through exchanging business cards, collection of information widely available to public, negotiations or business offers will be shared with the PERSOL Group companies through our shared system.

 

Information obtained through exchanging business cards, documents including proposals and quotations, electronic data including e-mails, or orally from talks on the phone, etc. will be shared through our shared system. 

 


2-4. Provision to third parties in accordance with laws and ordinances
Information may be provided to third parties if said information is provided in accordance with Japan's Act on the Protection of Personal Information Article 23 Paragraph 1 (i.e. when in accordance with laws and ordinances).
 
In addition, tasks relating to the handling of personal information may be outsourced in part or in full outside the Group.
When tasks are outsourced, an outsourcing entity with adequate personal information protection systems set in place should be selected, and a Non Disclosure Agreement (NDA) signed.
 
3. Receipt of requests relating to personal information
3-1. Requests relating to the user’s own personal information
For personal information listed in “1. Purpose of Use of Personal Information” except “3. Information obtained by our company through acceptance of outsourced work”, we will accept requests for the following actions received from the user or a person acting on behalf of the user. 
 
Actions for which we accept request from users
•Notice of purpose of use
•Disclosure
•Correction, addition or removal of contents
•Stopping of use
•Deletion
•Stopping provision to third parties
[Request Procedure]
You can make a request by either of the following procedures.
Note that in some cases, request procedure may be informed on a page for members only depending on the service you are using. Thank you for your understanding.
 
Request on the Internet
Contact the contact point for the service you are using.
> List of services offered by PERSOL CAREER CO., LTD.
 
For any service other than those listed above, contact us by using the query form below.
> Query form
 
Request by postal mail
Download "Personal Information Disclosure Request Form" designated by our company from the website below and enter necessary information on the form. Upon completion of the form, send it with the applicant’s attachment enclosed to the address described below by registered mail, simple registered mail, certified mail or any other method that keeps the record of delivery.
> “Personal Information Disclosure/Correction/Removal Request Form”
 
<Attachment>
•Copy of driver's license, passport or any other document that identifies the individual with a picture (stating the individual’s name and address)
•Copy of resident register (that should be obtained within 30 days prior to the date of request)
* If it contains the personal number or the registered domicile, we ask that you please take time to mask those parts on the copy of the register before sending it.
In the case of a request made by a person acting on behalf of the user, please enclose following documents in addition to those stated above.
•Seal registration certificate of the seal affixed on the authorization filed on the Personal Information Disclosure Request Form
•Copy of driver's license, passport or any other document that identifies the person acting on behalf of the user with a picture (stating the person’s name and address)
•Copy of resident register of the person acting on behalf of the user (that should be obtained within 30 days prior to the date of request)
* If it contains the personal number or the registered domicile, we ask that you please take time to mask those parts on the copy of the register before sending it.
•A document that shows the lawyer's registration number, if the person acting on behalf of another is a lawyer.
<Address for sending Personal Information Disclosure Request Form>
Marunouchi building 28F, 2-4-1 Marunouchi, Chiyoda-ku, Tokyo, 100-6328
PERSOL CAREER CO., LTD. Personal Information Protection Manager
Personal information received based on the user’s request for disclosure, etc. will be used to the extent necessary for the procedure of disclosure, etc.
When requesting for notice of purpose of use or disclosure, you may choose either method of notice or disclosure from orally, via e-mail, or in writing.
If you choose the method “in writing”, the information will be noticed by postal mail with delivery restricted to the addressee that is sent to the address stated in the “Personal Information Disclosure Request Form”.
 
The following requests cannot be accommodated. Thank you for your understanding.
•Requests for certain information that does not consist of personal information subject to disclosure by PERSOL CAREER. (*) 
* Information subject to disclosure is an aggregate of information arranged so that the business operator handling personal information can search said information using a computer. Alternatively, aggregated information arranged so that specific personal information can be searched easily by organizing/classifying data according to specific rules to which a table of contents, index, and code is added. The business operator handling personal information is authorized to handle all the requests noted above if so requested by the individuals themselves.
•Cases that risk violating other laws and ordinances
•Cases that risk harming the life, limb, or assets and other rights or interests of the person themselves or a third party
•Cases that significantly risk hindering the appropriate operation of PERSOL CAREER business interests.
•Cases that a document for identification of the person does not state the name, address, date of birth, name of issuer or date of issue.
•Cases that the name and address entered on the Personal Information Disclosure Request Form differ from those stated on a document for identification of the person.
•Cases that the name, address and date of birth entered on the Personal Information Disclosure Request Form or stated on a document for identification of the person differ from the data that is requested to be disclosed, etc.
•Cases that the authority of the person acting on behalf of another cannot be confirmed.
•Cases that falsification or forgery of a document was detected.
 
If we receive a request for disclosure, etc. but decided not to do so, we will give you our response to that effect stating the reason.
If another subsequent request is not received within two weeks after such response is given, it is deemed that no request for disclosure, etc. is made and the documents that have been provided will be disposed of in a proper manner.
Even after we stopped using or deleted the information in response to request to do so, you may receive information from our company for some time. 
 
3-2. Complaints/consultations in relation to personal information handling
For any complaint or consultation in relation to personal information handling at our company, please contact us at the contact point for the service you are using.
 
For any service other than those listed above, contact us by using the query form below.
 
Complaints can also be received by the following certified personal information protection organization.
 
Japan Users Association of Information Systems (JUAS)
Certified personal information protection organization secretariat Complaints/consultations office
Unizo Horidome-cho 2-chome building 8F, 2-4-3, Horidome-cho, Nihonbashi, Chuo-ku, Tokyo 103-0012
03-3249-4104
10:00 – 16:00 (closed on Saturdays, Sundays and national holidays)
* Note that it is not the contact point for the services provided by our company.
 
Personal information protection manager:
Executive General Manager, Corporate Division (Please contact from here.)
 
Information stated on this page is subject to change for the purpose of protection of our users’ personal information and in accordance with changes of laws, ordinances and other standards.
If any change is made, it will be notified through publication on our company website, by e-mail or other means.
 
 Information obtained from October 1, 2015

 

Information obtained until September 30, 2015

Names, organization name/department/location/job title/email address/telephone number/fax numb