Lead Engineer (IT Client Services)

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Job details

Company overview

Our client is a globally recognized distributor of pharmaceuticals, manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

Responsibilities

• The Engineer is accountable for providing client support and info security support to the local Japan business team.
• The portfolio covers core enterprise systems, PC, basic network operations, technical customer support, information security, mobile and smart devices, basic level info security, and AV system. This role reports to the APAC Regional Manager.

Tactical / Operational Management Role:

• Participates in the development of policies and procedures to achieve specific location goals.
• Communicate, collaborates and partnership with APAC, Global GBS and EIT teams.
• Interacts with vendors or suppliers at various management levels.
• May require interaction with senior management on Corporate GBS goals and objectives.
• Participative interactions towards resolution of issues related to operations and/or projects.
• Innovate and Educate systems and processes.

Accountabilities:

• Acts as IT infrastructure support and daily support for our operations and is part of the global IT Shared Services International team.
• Provides ongoing local IT support to Japan operations and partners with broader organization to deliver services to Japan.
• At the appropriate time, is prepared to expand scope of role to deliver other global IT services to us.

Requirements

• Proven IT work experience
• Excellent communication skills (English and Japanese)
• Good understanding of computer systems, networking, and applications
• Bachelor’s Degree Computer Science or relevant Field
• 5+ years’ experience working in IT Support Service-related fields.
• Demonstrated experience working in a highly matrixed organization.
• Experience working in a large multi-national company preferred.
• IT Certifications will be as added advantage.
• Basic level Info Security knowledge and certifications
• Bilingual in English and Japanese

Salary

7 - 9 million yen

Location

Tokyo