IT Support and Infrastructure Engineer

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Job details

Company overview

Our client is an european manufacturing and processing company.

Responsibilities

IT Infrastructure technical engineer and Service desk management provides fast and effective IT service support to our clients.As infrastructure engineer,(s)he is responsible for Network/Server management following security policy and accelerating Cloud solution with Move 2 Cloud strategy. As Service desk management, (s)he is responsible for managing /responding to queries over the dedicated IT ticket system, assess and diagnose workstations, software, infrastructure, and our Digital platform issues, and provide effective solutions. Main responsibilities:

• As an Infrastructure engineer
  • The hardware layer : Includes everything you can touch - servers, data centers, storage devices, and workstation(eg: PC/Chromebook/smartphone/tablet), software, peripherals, and related hardware.
  • The networking layer : Enables communications between computing devices /servers /services - services like protocols and IP addressing, Cloud solutions. Handling the construction work order, negotiation, and basic configuration proposal to Network vender.
  • The software layer : Consists of operating systems, virtual machines, web servers, Installing and upgrading the software for workstations, Operation for Google workspace admin console, Operation for Windows domain controller (eg, GPO, OU management).
• As Service desk management
  • Incident management /Problem management: Responding to client(internal end users) L1 general IT support queries.Responding to our digital platform system and component application L1 support queries, Responding to Google workspace L1 support queries, Properly escalate unresolved queries to the next level of support, and ensure proper recording, documentation and closure on the service desk ticket system.
  • Asset management: Management and maintenance for IT assets (workstations, peripherals, software licenses, servers, and network appliances) inventory.
• User Management
  • User account(Google workspace, domain users and our application account) management
  • Creating and updating the end user manuals.
• Helpdesk team improvement
  • Recommended procedure modifications or improvements for service desk operations
  • Preserve and grow your knowledge of help desk procedures, products and services
  • Providing basic IT training.(as needed)

Requirements

Minimum requirements:

• 3 years’ experience for Network /Server management
• Basics of Computer Networking knowledge.(TCP/IP & Basic knowledge of Router & Firewall technology)
• Microsoft Active Directory basic skills
• IT overall basic knowledge (IPA IT passport certification level)
• Basic knowledge Windows PC/Smartphone(iOS or Android)
• Language skills :
  • Japanese (Native)
  • English (Business)

Salary

5 - 7 million yen

Location

Tokyo