Regional Quality Manager

---

Job details

Company overview

Our client is an esteemed global manufacturer of automotive components, celebrated for its engine parts and systems. Supported by cutting-edge technology and engineering know-how, its products are trusted by numerous top-tier car manufacturers across the globe.

Responsibilities

Main responsibilities:

• Management of all matters related to:
  • Secure and increase the customer satisfaction (Related to 0km-Quality, Field-Quality and quality KPIs of customers and company view in the specific Region)
  • Avoidance / reduction of costs related to external quality actions, like 0Km- and field- claims as well as recall campaigns.
  • Management of internal quality related costs like internal defects, scrap improvement, Ramp up support
  • Aggregated view of the Q-Situation of the customers in the field of responsibility.
• Customer Management
  • Focus on customer satisfaction from plants on regional level
  • Voice of Customer (VoC) as input from cust. portal view and personal feedback in region
  • Leading quality related projects to enhance customer satisfaction
  • Manage regional Q-Meetings and escalations issues from customer
  • Customer satisfaction on management level
• Warranty Management
  • Verify warranty contracts to supplier and customer
  • Training and support of customer warranty requirements to plants in the regions
  • Handle warranty topics within the regions plants (e.g. SQI/TQI, annual accountings, warranty improvement projects)
  • Control and verify customer invoices on regional level plants
  • Warranty Reporting's (e.g. Waran, TQI consolidation etc.) – actively monitor and reduce warranty costs in region
  • Systematic Improvement
  • Structural problem-solving approach – training on Problem Solving etc.
  • Supports Plants on serious problems with additional Headcount and knowledge
  • Works on Inputs from (regional) quality projects (0-km, field, internal defects)
  • Quality projects to be handled independently from daily plant quality work
• Safety
  • Compliance with the health and safety rules at the workplace
  • Reporting any health and safety abnormalities encountered in any area of the company

Requirements

Minimum requirements:

• Quality and Environment
  • Compliance with quality and environment policy and implementation of tasks resulting from QMS and EMS documents
  • Knowledge of the Quality Management System documentation (procedures, instructions, processes operating in the personnel department)
• Problem Solving
  • Using the company's Problem Solving approach incl. standard quality toolbox tools (Ishikawa, 5-Why, Is-IsNot, etc.) to reach the real reason for the problem
  • Striving to remove the real reason for the problem)
  • Standardization of processes
  • Standardization of ongoing processes and prioritization
  • Keeping deadlines of the tasks realization
  • Eliminating losses in all processes
• Continuous improvement
  • Continuous striving to increase their competence, expanding experience and knowledge
  • Search for innovations / new solutions and methods
• Qualifications& Professional Competence
  • Academic Background: technical or economics university degree
  • Seniority: Professional seniority in Quality desirable
  • Languages: Japanese(fluent) and English (Business Level)
  • Good social and communication skills
  • Professional and self-confident manner
  • Background in Quality processes required.
  • Background in company products and processes helpful
  • Good social and communication skills

Salary

6 - 10 million yen

Location

Other