IT Strategy Management (Global)

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Job details

Company overview

Our Client is a Japanese multinational personal care company

Responsibilities

Main responsibilities:

• Lead to develop and maintain entire Global IT Service strategy by aligning with Global CITO, Region CIO, Strategy Group Manager, Service Lead, Strategic Partner, and Business
• Be a best partner to the business globally to provide the best service with effective communication by using consistant KPI, Process, Measurement, and tools
• Develop, implement, and maintain the global IT service foundation such as asset & configuration management, service management, lifecycle management, and more
• Work with Service leads very closely to monitor, analyse, report, and improve the entire Global IT service
• Provide the technical advice and decision to IT Service management
• Collaborate with technical consultants to accelerate ITSM automation by leveraging the latest technology
• Guide to use the ITSM globally by maintaining the ITSM global standard such as KPI, Key metrics, assignment flow, monitoring, and dashboard
• Be a good supporter to the Global service leads to provide necessary platform and tools in place
• Lead to share the best practices, lessons and learned, and constantly update the ITSM method to service leads and operation leads
• Support Service lead to mobilize and educate the team by designing effective on-boarding delivery and training plan to the project
• Lead to conduct the on-boarding training globally
• Be a guardian of IT service by reviewing the post-go-live activities in place together with service lead
• Support global project manager to design the global IT service by applying the company standard
• Work with IT finance lead very closely
• Work with Strategy Group Manager for CxO reporting

Requirements

Minimum requirements:

• Bachelor’s degree or higher in Computer Science or equivalent experience
• Expert in IT Service Management (Certified in ITIL)
• 10 years+ experience in the Infrastructure domain or IT service management role
• Motivate in providing the best service to business (Business and Team oriented)
• Fluently communicate, read, and write in English on business
• Experience in managing IT vendors locally and remotely (Off-shore management is a must)
• Strong technical skills and good knowledge and expertise of cloud computing, infrastructure, and applications
• Strong hands on experience on infrastructure management
• Strong interest in the latest technology
• Experience in working in a matrix organization
• Experience in contract negotiation with global partners
• Experience in facilitating the decision making board for technological topics
• Experience in multi-cultural team management
• Good personality to encourage the team
• Deep analytical skills and work as fact basis
• Team and collaboration oriented
• Problem solving
• Performance driven
• Effective written/verbal communication skill
• Good in meeting facilitations
• Schedule oriented delivery achievement

 Preferred qualifications:

• Fluently communicate, read, and write in Japanese or Chinese on business
• Strong experience on both agile development and water-fall development in enterprise project
• Strong knowledge and experience in API and OSS
• Experience in Salesforce.com platform, SAP, and ServiceNow
• Experience in DevOps
• Experience in a project management for large scale of global project

Salary

5 - 13.3 million yen

Location

Tokyo