• NEW

  求人番号：Job-00246851 掲載日：2023-09-29

  Business Operation Manager

  成長中電動工具メーカー

  700 - 900 万円 東京 サプライチェーンマネジメント 発注管理

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  会社概要

  同社は先進技術と高度な技術を誇る電動工具メーカーで、世界中のユーザーに向けた高品質な機器を製造しています。信頼性、耐久性、効率性に優れた製品を提供し、さまざまな産業のプロフェッショナルに愛されています。

  業務内容

  正確な日々の注文管理
  適切なビジネス プロセスと SOP（standard operating procedures） を作成して、業務の効率と有効性を向上させる
  適切な商品発送、輸送履歴の管理、顧客満足度の確保
  運用システムの開発および管理、活用しすべての部門に対して改善を推進す
  経営陣の要求に応じて販売レポートを提供する
  営業、Supply Chain、経理チームと緊密に連携し月末処理を行う
  IT 部門と連携しERP システム運用の維持
  チームメンバーをトレーニングし、良いチームを作る
  将来的な監査対応
  

  

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• NEW

  求人番号：Job-00255799 掲載日：2023-09-29

  Order Fulfilment Specialist | 注文処理スペシャリスト

  Inclusive envrmt / 80+ nationalities worldwide / Equal pay

  460 - 550 万円 東京 サプライチェーンマネジメント 発注管理

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  会社概要

  大型の民間航空機市場を代表する航空機メーカーの日本法人です

  業務内容

  As the Order Fulfilment Specialist, you will ensure on-time parts availability, high customer satisfaction, and execute all aspects of IMS order handling with energy and enthusiasm.
  Main responsibilities:
  Provide high quality customer service towards IMS customers
  Understand customer requirements and transform into fulfilment actions
  Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
  Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
  Seek alternative and innovative solutions to ensure on-time delivery of customer orders
  Inform relevant stakeholders proactively on order status, especially for delays or critical parts
  Coordinate clarification of technical and commercial queries utilising the company's technical documentation and/or liaising with internal technical, engineering or commercial departments
  Hand over relevant tasks and related information to the 24/7 backup organisation
  Provide timely, high quality responses to customer and internal requests
  Monitor key performance indicators (KPIs) related to material order activity
  Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required
  Participate actively as part of the IMS local team to fulfil overall targets
  Work together with the Planning Specialists to support high quality data is injected into the material planning process
  Comply with the company’s mission, values and Quality Management procedures
  Comply with the companys guidelines on Ethics & Compliance
  Understand, share and live the company's values
  Comment/advise on unsatisfactory situations within the organisation, and propose potential solutions for improvements
  Identify and offer suggestions to improve efficiency
  Be well informed about and familiar with the latest developments at the company
  Have excellent inter-cultural skills
  Bring a growth mindset and contribute towards a positive and inspiring working environment
  
  KPIs:
  On-time delivery
  Customer satisfaction
  

  

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