サプライチェーンマネジメント × カスタマーサービス の求人情報一覧

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  • 求人番号:Job-00265416 掲載日:2024-05-14

    Customer Service Operational Excellence

    カスタマーサービス部門でのマネジメント経験のある方を歓迎しています
    800 - 1200 万円 東京 サプライチェーンマネジメント カスタマーサービス

    会社概要
    医療・健康関連製品を提供する世界的な医療機器・製薬会社です。医薬品、医療機器、消費財などの製品を取り扱い、健康な生活を支援するさまざまな製品を提供しています。特に、医療技術や研究開発への投資を通じて、先進的な医療ソリューションを提供し、医療の質と効率を向上させています。また、教育や啓発活動を通じて、社会の健康意識を高め、より良い未来の実現に貢献しています。
    業務内容
    Main responsibilities:
    Provide oversight and technical direction for process improvement related to order management, inquiry management activities performed by Customer Service Operations team.
    Track of CS KPIs, such as OTIF-D, Order Fill Rate, Backorders, Complaints, Call Answer, DSI (Delivery Service Issue) and propose action plans with Customer Service.
    Participate in Customer Service budget elaboration (P&L) and guarantee the achievement of expense/CAPEX targets approved with Deliver leadership and Finance area.
    Ensure Quality & Compliance and consistency with customer interactions.
    Attract, develop, and retain CS and CS Operational Excellence talent to the CS OpEx team, guarantee constant technical training and maintain a collaboration environment among employees.
    Monitor team efficiency and effectiveness based on pre-determined organization performance metrics.
    Ai Takesawa
    Ai Takesawa
    Supply Chain Management
  • 求人番号:Job-00261560 掲載日:2024-05-01

    SBM Specialist

    Bachelor’s degree from accredited University a must.
    600 - 1000 万円 東京 サプライチェーンマネジメント カスタマーサービス

    会社概要
    同社は、エッチング装置の市場シェアでは世界トップレベルを誇る企業です。同社は米国カリフォルニア州に本社をもち、世界の半導体装置業界のトップレベル企業として、とりわけ半導体エッチング装置の分野において常に先端技術を送り出しています。また、米国内はもとより日本、ヨーロッパ、アジアの主要都市にも複数の活動拠点を置き、世界的な飛躍を目指しているグローバルカンパニーです。
    業務内容
    Defines metrics and monitor supplier performance against these expectations to ensure continuous supplier improvement. Regularly evaluate quality and performance benchmarks, and the risks associated with the preferred supply base selection. 
    Continuously working on process improvement to deploy & develop best known methods related to procurement, inventory control (e.g., JIT, Kanban, min/max) & manufacturing strategies
    Encourages and coordinates early supplier involvement in highly technical and/or contractually complex new products parts design using the suppliers’ expertise to optimize quality and manufacturability.
    Established goals with supplier to ensure material delivery meet forecasted demand.
    Represents supplier business management on a cross-functional commodity teams that focuses on supply challenges, and to ensure internal/external customer needs are satisfied.
    Maintains current knowledge on relevant trends by personal contact, industry reports, trade journals, etc.
    Works with engineering and the supplier to resolve complex problem to ensure on time delivery of critical material to support customer and company requirements.
    Develops presentation, white papers, process flow charts to support continues process improvement projects.
    Works with supplier to monitors product cost preventing negative PPV and supporting cost reduction efforts.
    Drive the improvement of the remote factory suppliers’ manufacturing processes to ensure product quality and on-time-delivery
    Matilda Peters
    Matilda Peters
    Supply Chain Management
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