BRSコンサルタント
Arshad Azad
Inhouse IT
求人番号:Job-00254999
掲載日:2024-02-12
IT Support Manager | ITサポートマネージャー
Position requires great comm. skills & some paitience
1000 - 1200 万円
東京
IT
ヘルプデスク / サポートエンジニア
募集要項
- 会社概要
- 同社は大手外資系生命保険会社です。
- 業務内容
-
Main responsibilities:
- Point of contact for escalation management as necessary during all phases of customer support
- Personalized communication, troubleshooting, coordinating with other teams, and maintaining strong customer relationships through strong communication and problem-solving skills, and patience
- Identify and suggest improvement to operational processes for example Incident Management, Change Management, Release Management, Post-Mortems, RCAs, etc.
- Build and maintain strong cross-functional relationships/alignment with partners across the business
- Communicate with multiple stakeholders effectively in both verbal/written communication
- 応募条件
-
Minimum requirements:
- Experience and knowledge of Japan Insurance Sales
- Experience with at least one public Cloud (AWS, Azure & Google Cloud)
- 5-10 years of experience with support on Windows OS and iOS
- Experience with Microsoft Azure and O365 support
- Experience involving IT Helpdesk and Desktop support for finance industry
- Understanding of core system administration tools, basic networking protocols, Cloud security and compliance
- 5+ years of experience as an established technology leader
- Strong management skills, but also be able to dive into details as needed
- Experience with ITSM tools
- Ability to effectively communicate across all levels of the organization
- English level: fluent
- Japanese level: fluent
- 給与
- 1000 - 1200 万円
- 勤務地
- 東京