IT Support Manager | ITサポートマネージャー

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Job details

Company overview

Our client is one of the biggest foreign life insurance company on the Japanese market and on the global market. They offer products within life, illness, and disability insurances.

Responsibilities

Main responsibilities:

• Point of contact for escalation management as necessary during all phases of customer support
• Personalized communication, troubleshooting, coordinating with other teams, and maintaining strong customer relationships through strong communication and problem-solving skills, and patience
• Identify and suggest improvement to operational processes for example Incident Management, Change Management, Release Management, Post-Mortems, RCAs, etc.
• Build and maintain strong cross-functional relationships/alignment with partners across the business
• Communicate with multiple stakeholders effectively in both verbal/written communication

Requirements

Minimum requirements:

• Experience and knowledge of Japan Insurance Sales
• Experience with at least one public Cloud (AWS, Azure & Google Cloud)
• 5-10 years of experience with support on Windows OS and iOS
• Experience with Microsoft Azure and O365 support
• Experience involving IT Helpdesk and Desktop support for finance industry
• Understanding of core system administration tools, basic networking protocols, Cloud security and compliance
• 5+ years of experience as an established technology leader
• Strong management skills, but also be able to dive into details as needed
• Experience with ITSM tools
• Ability to effectively communicate across all levels of the organization
• English level: fluent
• Japanese level: fluent

Salary

10 - 12 million yen

Location

Tokyo