IT CRM Platform Engineer

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募集要項

会社概要

同社は世界中でファッションブティックを展開しています。展開はファッションやジュエリー、アイウェア、香水、化粧品、スキンケア、美容製品、時計、既製服、アクセサリーなど多岐にわたります。商品は百貨店や専門店、オンラインで展開をしています。

業務内容

Main responsibilities:

• Take part in completing the Salesforce implementation as a local foundation of CRM and Marketing Automation
• Ensure the Salesforce data model and ecosystem is well aligned with Global rules and requirements
• Take part in building interfaces between Global Customer database and several local customer Touchpoints
• Take part in historical data transfer/calculation from the touchpoints to the global database and the CRM systems
• Participate to transversal activities, among which strategic projects, to provide your expertise and support the potential interactions/data exchange with Salesforce
• Strengthen our ability to leverage data and insights from Salesforce (or from our CRM BI tool) to promote a data-driven mindset/culture among our business teams
• Ensure smooth operation of the existing Salesforce CRM platform
• Monitor and maintain data transfer from and to the Salesforce CRM platform and ensure proper execution of related scripts and analytics
• Perform/qualitative quality activities on existing and new elements
• Interpret and treat incoming inquiries and requests, including additional developments requests when applicable
• Translate business requirements into CRM technical solutions for implementation
• Identify key stakeholders for requirements gathering; elicit and document requirements and validate against scope
• Work with third-party vendors that are engaged in making any modifications or upgrades to the CRM system
• Contribute to requirements management, including approval, communication, traceability, and asset re-use
• Determine, in collaboration with business and IT stakeholders, modifications and/or upgrades needed to the CRM system in order to meet business requirements
• Stay informed on updates and new releases in CRM evolving technologies
• Educate end users on CRM functionality , as needed.

応募条件

Minimum requirements:

• 5+ years of experience in CRM data structure and/or Marketing Automation system/project related activities.
• Strong experience in designing/handling databases, writing and maintaining scripts (python appreciated) and SQL queries
• Knowledge and development experience of/in Salesforce
• Good interpersonal, problem solving, conflict resolution skills
• Demonstrable experience in Business Process Reengineering (BPR)
• Strong knowledge of CRM issue diagnosing and troubleshooting
• Good verbal and written communication skills
• Japanese level: business
• Strong appetite for technology and innovation and sound technical background
• Logical thinking and result oriented mindset
• Team player
• Strong organizational skills and ability to prioritize tasks and work under pressure
• Hands-on, proactive personality

Preferred qualifications:

• Experience in online/offline customer journey implementation in the Retail industry
• Knowledge or experience in Service Cloud, Heroku and Marketing Cloud
• English level: fluent

給与

500 - 1000 万円

勤務地

東京