IT Support Analyst／IT Support Lead

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募集要項

会社概要

業務内容

~~Unlock Your Potential with a Leading Fintech Company in Japan!~~
Our company is a Japan-based fintech firm offering comprehensive financial services.
We believe in giving our employees the freedom to explore their interests and passions. Whether you are an industry expert or just starting your career in fintech, you will have the opportunity to make a significant impact through your work.
We empower our team members with ownership and influence over their roles—because when you take charge of your work, you can achieve your best.
This is a great opportunity for a curious, tech passionate hands-on professional to help manage the Company's IT resources. (around 100 employees from 20 different nationalities).
Are you ready to join us as an IT Support Analyst or IT Support Lead?
Let’s shape the future of fintech together!
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■About the position
・You are going to provide crucial support to end users while ensuring the secure and effective management of user accounts, devices and IT infrastructure. This role requires some experience in managing identity systems, MDM platforms, and productivity suites.
・The successful candidate will be responsible for delivering bilingual (Japanese and English) support and interaction with stakeholders, including vendors and employees.Responsibilities
・Act as a main point of contact for everything related to corporate IT.
・Manage and maintain our identity provider system, ensuring secure user accounts and seamless application and integration functionality with single sign-on.
・Administer and maintain the MDM system, overseeing a fleet of Windows, macOS, Linux, and mobile phone devices.
・Implement automation to deliver software and configuration to devices.
・Maintain MDM policies, ensuring they function as expected.
・Provide support to the cybersecurity team on tasks related to user account management, endpoint security and making sure they are patched for vulnerabilities.
・Assist new employees during onboarding, providing guidance on the use of IT assets within the company.
・Collaborate with HR, Compliance, and the Cybersecurity teams to ensure IT resources are available to employees and meet security standards.
・When necessary, deliver training in both Japanese and English on IT system usage and changes, ensuring all staff are equipped with the necessary knowledge.
■Benefits
・At our company, we embrace remote work while also offering office space for those who prefer in-person collaboration
・10 days regular vacation, additional 5 days summer and 5 days winter vacation
・Paid birthday holiday
・Budget for self-learning allowance, to ensure our employees’ skills remain current
・Language training for Japanese
#featuredjob

応募条件

■Requirements
・Working proficiency in Japanese and English, in both written and spoken communication.
・Experience managing email services and office suites as Google Workspace and Office 365 tenants, ensuring the environments are highly available.
・Experience managing identity provider systems and configuring SAML and SSO integrations.
・Understanding of MDM systems.
・Basic understanding of endpoint protection systems and policies (EDR).
・Ability to automate computer kitting processes and writing scripts in one of Bash, Python or Powershell.
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給与

800 - 1300 万円

勤務地

東京