IT Support Manager | ITサポートマネージャー

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募集要項

会社概要

同社は、世界最大級のグローバル金融グループの一員であり、日本市場においても長い歴史を持つ外資系生命保険会社です。重大な疾病や障害向けの商品、長期介護保険商品など、多様な商品ラインアップをプロのアドバイザーが提供しています。1990年代の日本市場への参画以降、関連企業を通じて総合的な金融サービスを提供し、強固な財務基盤を背景に「顧客中心主義」を掲げ、革新的な商品と質の高いサービスの提供に注力しています。日本社会に貢献し、お客様に信頼されるパートナーであり続けることを目指しています。

業務内容

Main responsibilities:

• Point of contact for escalation management as necessary during all phases of customer support
• Personalized communication, troubleshooting, coordinating with other teams, and maintaining strong customer relationships through strong communication and problem-solving skills, and patience
• Identify and suggest improvement to operational processes for example Incident Management, Change Management, Release Management, Post-Mortems, RCAs, etc.
• Build and maintain strong cross-functional relationships/alignment with partners across the business
• Communicate with multiple stakeholders effectively in both verbal/written communication

応募条件

Minimum requirements:

• Experience and knowledge of Japan Insurance Sales
• Experience with at least one public Cloud (AWS, Azure & Google Cloud)
• 5-10 years of experience with support on Windows OS and iOS
• Experience with Microsoft Azure and O365 support
• Experience involving IT Helpdesk and Desktop support for finance industry
• Understanding of core system administration tools, basic networking protocols, Cloud security and compliance
• 5+ years of experience as an established technology leader
• Strong management skills, but also be able to dive into details as needed
• Experience with ITSM tools
• Ability to effectively communicate across all levels of the organization
• English level: fluent
• Japanese level: fluent

給与

1000 - 1200 万円

勤務地

東京