Participate in national and regional CAB meetings regarding changes to application services and obtain approval. Responsible for and executing application releases (including regular and emergency releases) on-premise and in cloud environments. Responsible for maintaining system documentation such as application service execution manuals. Collect and analyze metrics from monitoring tools (APM, batch job schedulers, etc.) for performance tuning and fault detection. Partner with development teams to improve services through rigorous production acceptance testing and release procedures. We provide operational support for system design and support or implement service management, event management, technology upgrades, and capacity planning. We build sustainable systems and services through automated and advanced operations. There is a constant balance between the speed at which requirements can be developed and the delivery of clearly defined service levels and objectives. Manage managed service provider vendors (MMS) . You need to understand the processes of your current production support teams, application development teams, and release management teams. We identify areas that need improvement, analyze the essence of the problem, and derive solutions. Propose solutions to stakeholders and get buy-in. We leverage cross-functional teams and collaborate with various stakeholders to implement and deploy solutions. Document processes and knowledge, share knowledge, and improve technical capabilities. We measure the effectiveness of our solutions quantitatively and qualitatively, and make continuous improvements. Performs the above activities with minimal guidance and supervision. Report and share activities and escalate in a timely manner when attention is required You are expected to be independent, self-motivated, and not put things off. We need creative people with insight, not people who wait for instructions.
